A delight for automation and keeping users at the heart of your campaigns!
November 04, 2022

A delight for automation and keeping users at the heart of your campaigns!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

Utilise our customer data for B2B and B2C to send customer-centric, personalised campaigns, and allow for automation and weblayers too. Bloomreach is great for engagement and reaching the right audience at the right time, it is very easy to navigate as a platform too. We use bloomreach for all our products.

Pros

  • Personalisation
  • Automated campaigns
  • Weblayers
  • Data segmentation

Cons

  • The format of a scenario can be fiddly
  • Campaign templates can be clearer
  • More flexibility with custom rows
  • Increased open rate of campaigns
  • Increased conversion rate of campaigns
  • Greater flexibility with our email campaigns
I do not have much contact with the support team so do not have a lot to say here!

Do you think Bloomreach - The Agentic Platform for Personalization delivers good value for the price?

Yes

Are you happy with Bloomreach - The Agentic Platform for Personalization's feature set?

Yes

Did Bloomreach - The Agentic Platform for Personalization live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bloomreach - The Agentic Platform for Personalization go as expected?

I wasn't involved with the implementation phase

Would you buy Bloomreach - The Agentic Platform for Personalization again?

Yes

Bloomreach is suited well for campaign personalisation and automation, you can track your results in real-time too. Great platform to engage with your current data.

Scenarios where Bloomreach is less appropriate: Not much functionality for SMS - is primarily email-based,

Bloomreach - The Agentic Platform for Personalization Feature Ratings

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