Fabulous Support and Service + Ease of Use
July 27, 2021

Fabulous Support and Service + Ease of Use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

We are utilizing BigCommerce as the solution to our upgraded company website and e-commerce platform. Since we do not sell online or deliver, BigCommerce is working [with] us to create a custom user experience to provide a way to allow guests to create wishlists and still encourage and direct the sale in our brick and mortar locations.

Pros

  • Support
  • APIs
  • Trusted 3rd party Partners
  • Speed.

Cons

  • Unsure
  • We are still in the process of building
Fantastic Support matched with a fantastic assortment of APIs to work with. BigCommerce had solutions for most of anything we could need.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

Fantastic for larger companies, the price point may be a little high for ma and pop businesses.

BigCommerce Feature Ratings

9.1
Product catalog & listings
9
Product management
9
Bulk product upload
10
Branding
9
Mobile storefront
9
Product variations
Not Rated
Website integration
9
Visual customization
9
CMS
Not Rated
8.5
Abandoned cart recovery
8
Checkout user experience
9
Not Rated
eCommerce security
Not Rated
9.5
Promotions & discounts
Not Rated
Personalized recommendations
10
SEO
9
9.3
Multi-site management
9
Order processing
Not Rated
Inventory management
10
Shipping
Not Rated
Custom functionality
9

Comments

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