Far exceeded my expectation for a cloud based eCommerce application
Updated August 30, 2019
Far exceeded my expectation for a cloud based eCommerce application
Score 10 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
Big Commerce is our prime eCommerce platform. We sell a range of over 300 products with a significant variety of options. It is used across the whole organisation in sales, marketing, inventory management, etc.
BigCommerce enables us to sell our full range of products fast & efficiently, reaching a truly global market. Our products are sold as far afield as New Zealand, Chile, and Europe.
BigCommerce enables us to sell our full range of products fast & efficiently, reaching a truly global market. Our products are sold as far afield as New Zealand, Chile, and Europe.
Pros
- Easy to get started with a range of products
- Easy to configure each product to meet the customer requirements, including options like size, colour, etc.
- Integrates seamlessly with other apps like inventory management and accounting
Cons
- More themes developed by BigCommerce without the need of third parties
- Provide more detailed help to the merchants on their individual design requirements
- Customer growth
- Flexible pricing models
- Reaching new markets
BigCommerce Feature Ratings
BigCommerce Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - I am self-sufficient with the application and technology.
Yes - Yes, I've reported a bug and was notified of the resultant fix.
There was a recent downtime of about 2 hours. The BC team were on the ball and although it took 2 hours to be back on line I was kept fully aware of the situation on a regular basis.
Comments
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