Item: BigCommerce
Rating: 8
Author: Daniel delanuez

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

BigCommerce is being used as our e-commerce shopping cart and website. For us it combined the right amount of design flexibility with back end resources and features. We can easily add new products and deal with customer service issues and questions right from the account. We have good access to customers' profiles which make placing orders or making changes on behalf of the customer a breeze.

Pros and Cons

Pros

Customer Profile and Order Management
Good data analytics
Good customer Service

Cons

No subscription for product support
No saved payment method support without a third-party
No landing page creator/editor without using a third-party

Return on Investment

I believe BigCommerce has allowed us to streamline some operations versus our previous solution

Scalability

I believe BigCommerce would allow us to scale our current model but some of the reliance on third-party integrations for some desired features is a cause for concern if we would grow much bigger. One kink in integration can throw off everything when you are relying on the integration for some core abilities like saving credit card information.

Alternatives Considered

Shopify

I previously used Shopify and the biggest reason to switch was the inability to access too much information on the customer's account. So if a customer wanted to place an order with us over the phone, there was no way for us to process that manually on the back end.

Likelihood to Recommend

I think at the moment I would recommend it for businesses looking for a solid platform to host their e-commerce site on. It has great features to manage customers' accounts and orders. If the subscription of products is in the future, I would avoid the service since it doesn't currently offer that. I wish it would but you will have to resort to costly third-party vendors which may not always be the most reliable.

BigCommerce Feature Ratings

Comments

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Emily Rediker
(Vendor Representative) commented 7 years ago
Thanks for your review, Daniel. I don't know the details of your saved payment method request but we do have a feature in Plus and higher plans that allows you to store credit cards. Visit support.bigcommerce.com and search "enabling stored credit cards"

5+ Years with them and overall a good experience. Customer Service is Awesome.

Software Version