Great experience with e-commerce
June 01, 2019

Great experience with e-commerce

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Pro

Overall Satisfaction with BigCommerce

We been using BigCommerce as our company's web platform since 2015.

Pros

  • Customer service is exceptional. You call them, you get a person. No talking to automated robots.
  • Platform is very intuitive and simple to use.
  • No down time. In four years our website has never gone down or been unavailable to customers.

Cons

  • Complex/advanced tweaks may require web designers.
  • More frequent malware scans.
  • More reasonable pricing for Enterprise tier.
  • Definite positive impact. Especially when using "insights" feature.
BigCommerce was recommended to me by an IT company.
It is appropriate for anyone looking to get into e-commerce. It is less suited for people looking to create a company website with no commerce function.

BigCommerce Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
Not Rated
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
Not Rated
10.0
Abandoned cart recovery
10
Checkout user experience
10
10.0
eCommerce security
10
9.7
Promotions & discounts
9
Personalized recommendations
10
SEO
10
9.8
Multi-site management
Not Rated
Order processing
10
Inventory management
9
Shipping
10
Custom functionality
10

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