Ease your tax management worries.
May 05, 2024
Ease your tax management worries.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Returns
- AvaTax
- CertCapture
Overall Satisfaction with Avalara
We are a medical device manufacturing/distribution organization. We sell into many states throughout the US, and as we grew, we quickly realized we could no longer handle sales tax management in-house, even if we hired additional staff. Avalara's returns filing and certificate management service have allowed us to focus on managing /growing the business while remaining compliant with sales tax. They have tax codes that fit our business, enabling us to calculate sales tax for our customers accurately. Other products we've used previously did not have the range of tax codes that Avalara offers. Avalara also provides an API that allows seamless integration with our ERP. They do all the work for us regarding sales tax management.
Pros
- Exemption Certificate Management.
- Timely Filing of Tax Returns.
- Extensive list of product codes for determining tax rates.
Cons
- N/A
- The ROI with Avalara has been significant. We did not have to hire additional staff to manage sales tax. Before Avalara, when we managed taxes in-house, we constantly received late filing notices and paid related penalties. That all stopped once Avalara took over.
We selected Avalara because our prior service did not have the range of tax codes required for our products. They had nothing related to medical devices or supplies, so we used a generic 'taxable' tax code. Customers were unhappy because some states exempted the product we sold, even if the customer was not tax-exempt. It caused many issues, including credit memos to refund sales tax charges.
Do you think Avalara delivers good value for the price?
Yes
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
Yes
Did implementation of Avalara go as expected?
No
Would you buy Avalara again?
Yes
Comments
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