Ava
May 02, 2024

Ava

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara for sales tax purposes only. We don't have to manually calculate sales tax anymore which leaves a lot less room for human error.

Pros

  • Reports
  • Sales tax
  • Exemptions

Cons

  • Account manager
  • Enter tickets
  • Follow up when there is an issue
  • Allows me to have time for other things
  • Easy to use and teach
It's really user friendly

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

The product itself is really good, the issue is there are some room in improvement when it comes to account managers.

Avalara Feature Ratings

Type of tax
9.0
Sales and Use Taxes
9
Tax Reporting & Compliance
7.6
3rd-Party Software Integrations
8
Tax Data Reporting
7
Compliance Administration Management
8
Tax Exemption Processing
8
Tax Document Management
7

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 2 years ago
    Thanks for taking the time to share you feedback with us. We'd like to learn more about your experience with our account managers so that we can improve. Please reach out to us at customercare@avalara.com to continue the conversation.

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