Avalara Review
February 04, 2023

Avalara Review

Kristy Golliver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We use Avalara to manage our exemption certificates, maintain and file our state returns. We currently ship to every state in the US and many international countries. This type of program will track all the various information, returns and help us gather the correct exemption certificates for each location to ensure compliance.

Pros

  • Certificate Library
  • Webinar training
  • Support/knowledge center is excellent

Cons

  • Automated messages from Managed Services to customers should be easier to understand. These are too technical for the average non-accountant getting the initial request for an exemption certification or other information.
  • Communication options within the system between users and customers or other users. When trying to figure something out, we always have to go outside the system. It would be helpful to have a way to do it all within the system easier.

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

  • Prepping for tax returns has been reduced by half.
  • Only takes one employee rather than 2. Gives us value time added for the other employee on other tasks.
The overall system is very easy to use and understand. The main reason that I can not rate it at the full 10 is because the reporting is not where I would like it to be. We have four separate divisions in our system that all combine to file together. I would like to see some better reporting to allow me to easier tie each of these division out prior to approving our tax returns.
Avalara would be well suited for any company that has exemption certificates that it needs to track and monitor. Also, if there are sales in multiple jurisdictions where returns need to be filed, or the internal employee's knowledge base is low, Avalara would be a great fit. If a company only has sales in one state, then Avalara may not be appropriate, depending on the state and the product being sold, because there my not be many exemption certificates and there could be as little as 1 return.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
7.8
Geolocation for Tax Assessment
10
3rd-Party Software Integrations
5
Tax Data Reporting
4
Compliance Administration Management
10
Tax Exemption Processing
Not Rated
Tax Document Management
10
Complex Tax Scenario Management
Not Rated

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 3 years ago
    Hi Kristy, thank you for taking the time to write about your feedback with Avalara. We’re committed to offering a reliable and easy-to-use solution, so we’re happy to hear your experience with us has gone well.

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