Avalara Review
November 04, 2022

Avalara Review

Linda Colliver | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • Excise
  • BevAlc

Overall Satisfaction with Avalara

We use Avalara for all Direct to Consumer and Wholesale compliance needs. Reporting, Licensing, Registration, Excise Tax and we also use Avatax for Sales Tax reporting.

Pros

  • On time reporting
  • On time license renewal
  • Customer Service

Cons

  • Transparency on the portal
  • Timeliness in responding to concerns

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

No

Would you buy Avalara again?

Yes

  • comfort in knowing that they have a strong knowledge base
  • automated sales tax with api to avatax
  • automated sales tax reporting
  • easy to provide monthly shipment information to avalara for proper reporting
I would give it a 10 except that I would like more visibility. Specifically on submitted items. It is difficult to see where in the process the request is.
I appreciate that Avalara is diligently trying to address concerns. They are attentive and responsive when pushed to be so, but initially a bit slow to respond. I believe they have the capability to be the very best compliance agency in the wine business but they need to continue to listen to their clients for the vast range of needs that exist.

Avalara Feature Ratings

Type of tax
7.0
Sales and Use Taxes
7
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
7.5
Geolocation for Tax Assessment
7
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
8
Compliance Administration Management
8
Tax Exemption Processing
8
Tax Document Management
8
Complex Tax Scenario Management
6

Cross-Border Tax Compliance with Avalara

Using Avalara

3 - Direct to Consumer compliance Wholesale compliance
2 - We currently have 2 people supplying the database with information.
  • licensing
  • reporting
  • tax preparation
  • none
  • international shipping regulations
Avalara is doing everything that we need from a regulatory perspective.

Evaluating Avalara and Competitors

Yes - Ship Compliant - I didn't feel like they were paying attention to my concerns.
  • Product Features
  • Product Usability
  • Product Reputation
  • Other
I wouldn't change it.

Avalara Support

Slow response time.
ProsCons
Knowledgeable team
Support understands my problem
Support cares about my success
Problems left unsolved
Not kept informed
Slow Initial Response
No - I didn't know it was an option.

Using Avalara

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Familiar
None
  • None are elegant, but it is fairly easy to navigate once you understand it
  • would be nice to pull up a state and have all the necessary information in one place.

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 3 years ago
    Hi Linda, thanks for taking the time to write about your experience with Avalara and provide detailed feedback we can share with our product teams. We are grateful to have you as our customer!

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