Loyal Avalara user
November 17, 2020

Loyal Avalara user

AMANDA BRIZARD | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

Every invoice we create is ran through AvaTax during processing. We perform facility maintenance services in every state of the US and it would be a nightmare to keep track of the current tax rules and rates for our services.

Pros

  • Reporting for completing my tax returns
  • Dashboard ease of use
  • Customer events

Cons

  • Quickbooks connector can be flaky
  • Account manager response time
  • Cost
  • 100% ROI
  • Would need an entire tax department without Avalara
  • Cannot afford to pay more employees to research tax rates and rules across the country.
We have no issue with Avalara's usability.
Avalara is well suited for companies who do service in multiple tax jurisdictions. Would be less appropriate for companies who perform services in one or two tax jurisdictions.

Avalara Feature Ratings

Type of tax
10.0
Sales and Use Taxes
10
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Tax Reporting & Compliance
10.0
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
10
Compliance Administration Management
Not Rated
Tax Exemption Processing
10
Tax Document Management
Not Rated
Complex Tax Scenario Management
Not Rated

Comments

  • Bobby Sands | TrustRadius Reviewer
    Bobby Sands
    (Vendor Representative) commented 6 years ago
    Amanda, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we’re grateful to have the opportunity to serve you.

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