Item: Automox
Rating: 8
Author: Kelvin Ip Poon

Overall Satisfaction with Automox

Use Cases and Deployment Scope

Automox helps us update and patch our applications for our workstations across our domain; many of our computers may not be reachable through standard means but Automox can connect to it if it has internet connection.

Pros and Cons

Pros

Flexibility at Scale
Great Customer Success Managers and Service
Quantity of Supported Applications

Cons

Uncertain Activity Logging and Reporting of Results
Unstable Connection and Reporting of

Return on Investment

Saved on 8+ hours/week after-hours performing manual updates of applications

Usability

Automox has great vision and potential, it just needs a little bit more execution to get it in that (Gartner) magic quadrant (in my opinion).

Key Insights

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Automox go as expected?

I wasn't involved with the implementation phase

Would you buy Automox again?

Yes

Likelihood to Recommend

Well suited:
If you have updates that can be pushed at leisure, not ASAP.
If you have updates that are not very big in size.

Less appropriate:
If you need an update on a workstation and you need 100% confirmation that it happened or not.
If you can't miss an update within a specific time period.

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