Good experience with ADP Workforce Now
September 18, 2024

Good experience with ADP Workforce Now

Jonathan Gauss | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for our US and Canada payroll processing, which covers ~300 employees. WFN helps us do tax filing, provide timely payments to our employees, and provides sufficient reporting for our compliance needs.

Pros

  • Ease of processing
  • Reporting
  • Time and attendance tracking

Cons

  • Customization for mobile stock transactions
  • Payroll schedule - allow for more flexibility in case we have urgent payroll(s) to process on a particular day
  • 100% timely and accurate payments
We have been able to add new departments and shift employees around relatively easily.
  • Workday
  • LIFT (previously)
We do not have direct integrations set up, we just use import templates for new hires and employee changes. This has been pretty easy to use.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Overall, we have received very timely responses to our issues. Our rep is also very available for ad hoc calls. The only knock I would point out is that our GL mapping for upgrade to ADP Workforce Now in Canada took longer than expected, and it was us that needed to initiate a follow up.
We have been using ADP Workforce Now in the US for several years, and we have received good service / support from our representative. We have been able to process payroll generally pretty seamlessly. For Canada, we had just received a free upgrade from ezLabor and pay@work and the newer interface has made processing/reporting much better.

ADP Workforce Now Feature Ratings

8.8
Employee demographic data
9
Employment history
7
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.3
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
5
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
9.3
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
9.0
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
10
Multiple review frequency
8
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now