Item: ADP Workforce Now
Rating: 4
Author: Brandon Palma

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

Our organization utilizes ADP Workforce Now for payroll, time & attendance, benefits administration, recruitment, onboarding, COBRA administration, 401k administration, and more. It is essentially our total HR system for the company as a whole.

Pros and Cons

Pros

Benefits Open Enrollment
General Payroll Functions

Cons

Dedicated reps for your account can be very difficult to get in touch with and receive help from
The time & attendance functionality includes and doesn't include steps that seem to make logical sense to most everyone in our company

Return on Investment

ADP Workforce Now has helped us better manage and save money on recruitment, job postings, and applicant tracking
ADP Workforce Now has helped us manage benefits administration and Open Enrollment with a bit less work

Scalability

The things that work well are helpful, but there are honestly more things that don't work well and end up creating more work, more headaches, and more stress/tension in our office as we try to relieve stress and tension for the company. The bugs and issues seem odd for such a large company with so many clients. We often find ourselves saying, "We can't be the first or only company who has asked for something that simple."

Systems Integrated With

COBRA
CIGNA Benefits

These are currently set up with ADP so it's not that difficult.

Alternatives Considered

Paycom

We are being courted by lots of other payroll companies and to be honest, from the product demos and meetings we've had with them, the functionality and implementation seems to be way more robust and easier to use. I could obviously be wrong, but it's enough to make us seriously consider switching to them. I actually left a voicemail saying just that to our sales rep last week and she never returned my call. Doesn't make us feel super valued as a client.

Likelihood to Recommend

I do see areas where ADP Workforce Now makes things easier. It is obviously a large company and system, but we have experienced so many issues with onboarding, taxation, payroll, and more that seem so simple to fix and yet, getting in touch with anyone who knows what they're doing is like pulling teeth. For everything that is supposed to make our jobs and lives easier, there seem to be 5-10 bugs or issues that make it the opposite and then finding help takes hours on the phone.

ADP Workforce Now Feature Ratings

Comments

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Does Some Things Well, But Causes Major Headaches in Others