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Zoom Revenue Accelerator

Score8.9 out of 10

54 Reviews and Ratings

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What is Zoom Revenue Accelerator?

Zoom Revenue Accelerator , the evolution of Zoom IQ, is a conversation intelligence tool, available for users of Zoom Meetings.

Categories & Use Cases

Media

Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.
Screenshot of the meetings and call review, that includes insights such as talk-listen ratio, talking speed, sentiment analysis, and more. This provides a search source of truth for customer conversations that simplifies preparing for sales calls, onboarding accounts, and collaborating across the revenue team.
Screenshot of a curated playlists of recording snippets to get new sellers up to speed faster and provide more impactful training. This also gives marketing teams access to sales calls to understand which messages are working and which are not, and displays which competitors are mentioned the most, why sales is winning or losing against them, and what sentiments are commonly associated with them.

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Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Key Features

Learn about the best (and worst!) features Zoom Revenue Accelerator has to offer, as determined by TrustRadius' reviewers.
Based on 54 ratings of Zoom Revenue Accelerator's features
View all features

Top Performing Features

  • Speech-to-Text Transcription

    Automatically transcribes audio recordings of conversations into text for easy review and analysis.

    Category average: 8.9

  • Call Summarization

    Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

    Category average: 8.8

  • Keyword Search & Retrieval

    Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

    Category average: 8.8

Areas for Improvement

  • Call Tagging

    Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

    Category average: 8.9

  • Sentiment Analysis

    Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

    Category average: 7.1

  • Integration with CRM Systems

    Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

    Category average: 8

Reviews

What users are saying about Zoom Revenue Accelerator.
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Zoom Revenue Accelerator helps our customer team engage

Amin ShawkiView profile
Senior Vice President of Client Services in Customer Service at InfoTrust (51-200 employees employees)

Use Cases and Deployment Scope

There are two main use cases with Zoom Revenue Accelerator conversational AI and sentiment analysis- determine opportunity to provide more value to our customers via their engagement on calls, or identify areas of improvement and risks to our relationship. Both are not always easily detectable by our teams or may have lots of tasks to manage that ensuring proper escalation and communication internally is a challenge. Using Zoom Revenue Accelerator we can use the AI search to identify these opportunities automatically

Pros

  • AI search for insights about a call, not just the summary
  • Sentiment analysis
  • Indicating next steps and using the key indicators to flag actions

Cons

  • Cross call analysis with AI search
  • Besides manual set up of indicators, automatic indicators for growth or risk

Return on Investment

  • Still exploring, no specific tangible outcomes yet that differs from other AI recorders but that's also as we have not fully utilized the capability yet

Usability

Alternatives Considered

Gong

Zoom Workplace is a great addition to our company

Incentivized
Verified User
Representative (51-200 employees employees)

Use Cases and Deployment Scope

Our Sales team and account managers use Zoom Workplace to interface with potential and current customers. Even though our company uses Google Meet internally for meetings, we choose Zoom Workplace for external video conferencing since it is more universal and user friendly, with some beneficial features that our team likes to use.

Pros

  • Note taking
  • Versatile
  • User friendly

Cons

  • More AI features
  • Faster app loading times
  • More integrations with Google Workspace (calendar, etc.)

Return on Investment

  • Led to better interactions with potential clients
  • More sales
  • Ease of use

Zoom Workplace review

Incentivized
Verified User
Employee in Legal (51-200 employees employees)

Use Cases and Deployment Scope

Our entire org uses Zoom Workplace. We use it for internal and external calls. It helps with clear communication, effective scheduling, and other daily needs. It also has security protocols that are consistent with our needs as a business associate.

Pros

  • Security
  • Intuitive
  • Ease

Cons

  • Clarity on HIPAA covered features
  • Lower bulk pricing
  • AI feature explanations

Return on Investment

  • Improved collaboration
  • Clear calls
  • Secure communications

Zoom Workplace works great for our business

Incentivized
Verified User
Manager in Human Resources (51-200 employees employees)

Use Cases and Deployment Scope

We use it for client meetings with our consultants when clients need help with the software we support. We also use it for sales webinars and demos to show the software and our services for our clients and for prospects. Occasionally we will also use it for internal meetings with our employees.

Pros

  • It's easy to use for beginners
  • The reports and recordings are very helpful
  • We've never experienced an outage

Cons

  • Keeping a list of previous webinars for a longer period of time
  • Being able to include screenshots in chat

Return on Investment

  • Improved collaboration with our clients and our consultants
  • It makes it easier to manage the webinars we offer
  • We are able to send out the recordings of webinars to attendees who couldnt make it.

Other Software Used

Microsoft Teams

Zoom for the WIN

Incentivized
Verified User
Vice-President in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

My team of 20 salespeople and I use Zoom daily, even hourly. As a revenue leader, I use it 5-8 times per day for internal meetings. My sales reps use it 3-4 times per day to meet with customers and present our advertising solutions. Screen-sharing is critical to our presentations, and the ability to see clients' reactions during a sales process is helpful as well.

Pros

  • Easy to login vs competitors.
  • Screenshare is easy to navigate.
  • Waiting room feature and ability to mute/unmute.

Cons

  • More camera adjustments. zooming in/out.
  • It would be easier to share sound when presenting. This is always a challenge. If you don't click certain boxes, then sharing sound, like computer music, is tough.

Return on Investment

  • Positive impact on sale vs the alternative.

Other Software Used

HubSpot Sales Hub, Salesforce CMS, Gong

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