Zoom Revenue Accelerator

Score8.9 out of 10

54 Reviews and Ratings

What is Zoom Revenue Accelerator?

Zoom Revenue Accelerator , the evolution of Zoom IQ, is a conversation intelligence tool, available for users of Zoom Meetings.

Categories & Use Cases

Media

Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Screenshot of the meetings and call review, that includes insights such as talk-listen ratio, talking speed, sentiment analysis, and more. This provides a search source of truth for customer conversations that simplifies preparing for sales calls, onboarding accounts, and collaborating across the revenue team.

Screenshot of a curated playlists of recording snippets to get new sellers up to speed faster and provide more impactful training. This also gives marketing teams access to sales calls to understand which messages are working and which are not, and displays which competitors are mentioned the most, why sales is winning or losing against them, and what sentiments are commonly associated with them.

1 / 3

Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.

Speech-to-Text Transcription
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
Category average: 9
Call Summarization
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
Category average: 8.9
Keyword Search & Retrieval
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
Category average: 8.8

Call Tagging
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
Category average: 8.9
Sentiment Analysis
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
Category average: 7.1
Integration with CRM Systems
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Category average: 8

Amin Shawki View profile

Senior Vice President of Client Services in Customer Service at InfoTrust (51-200 employees employees)

Use Cases and Deployment Scope

There are two main use cases with Zoom Revenue Accelerator conversational AI and sentiment analysis- determine opportunity to provide more value to our customers via their engagement on calls, or identify areas of improvement and risks to our relationship. Both are not always easily detectable by our teams or may have lots of tasks to manage that ensuring proper escalation and communication internally is a challenge. Using Zoom Revenue Accelerator we can use the AI search to identify these opportunities automatically

Pros

AI search for insights about a call, not just the summary
Sentiment analysis
Indicating next steps and using the key indicators to flag actions

Cons

Cross call analysis with AI search
Besides manual set up of indicators, automatic indicators for growth or risk

Return on Investment

Still exploring, no specific tangible outcomes yet that differs from other AI recorders but that's also as we have not fully utilized the capability yet

Usability

Alternatives Considered

Gong

Verified User

Representative (51-200 employees employees)

Use Cases and Deployment Scope

Our Sales team and account managers use Zoom Workplace to interface with potential and current customers. Even though our company uses Google Meet internally for meetings, we choose Zoom Workplace for external video conferencing since it is more universal and user friendly, with some beneficial features that our team likes to use.

Pros

Note taking
Versatile
User friendly

Cons

More AI features
Faster app loading times
More integrations with Google Workspace (calendar, etc.)

Return on Investment

Led to better interactions with potential clients
More sales
Ease of use

Verified User

Employee in Legal (51-200 employees employees)

Use Cases and Deployment Scope

Our entire org uses Zoom Workplace. We use it for internal and external calls. It helps with clear communication, effective scheduling, and other daily needs. It also has security protocols that are consistent with our needs as a business associate.

Pros

Security
Intuitive
Ease

Cons

Clarity on HIPAA covered features
Lower bulk pricing
AI feature explanations

Return on Investment

Improved collaboration
Clear calls
Secure communications

Verified User

Manager in Human Resources (51-200 employees employees)

Use Cases and Deployment Scope

We use it for client meetings with our consultants when clients need help with the software we support. We also use it for sales webinars and demos to show the software and our services for our clients and for prospects. Occasionally we will also use it for internal meetings with our employees.

Pros

It's easy to use for beginners
The reports and recordings are very helpful
We've never experienced an outage

Cons

Keeping a list of previous webinars for a longer period of time
Being able to include screenshots in chat

Return on Investment

Improved collaboration with our clients and our consultants
It makes it easier to manage the webinars we offer
We are able to send out the recordings of webinars to attendees who couldnt make it.

Other Software Used

Microsoft Teams

Dan Johnson View profile

Head of Product in Product Management at Caleb & Brown (51-200 employees employees)

Use Cases and Deployment Scope

Zoom Revenue Accelerator helps us deliver a 5 star service to our clients around the world. As a crypto brokerage, we operate 24 hours a day.

A cornerstone of our service is that at any time of day a client can pick up the phone, and call a Broker or Client Support team member to receive help.

Before ZRA we had very limited oversight about the themes and topics of conversations from the thousands of hours on the phone with clients. But now that data is available to us almost instantly, and at scale.

ZRA's transcription, summary, and action creation tools save our team members hundreds of hours a month, by allowing our team members to focus on the client, knowing ZRA will capture the notes and highlights from the conversation.

Pros

Call transcription, note taking, and action creation
Customer sentiment analysis
Call coaching for new team members, words per minute, etc
It's interoperable with phone calls, and Zoom video calls

Cons

Audio recognition with accents can sometimes garble words said
Actions generated aren't always "client ready" as casual conversation topics like "I'm going to the beach this week" can become a item for action in Zoom's summary
Permissions with the admin side of ZRA need improvement, managing ZRA alongside other Zoom products can be difficult if not all teams have a licence (it is getting better though)

Return on Investment

ZRA call summary saves, on average and hour every day from our client facing Brokerage team
ZRA has taken us from ~50% coverage on tagging calls to 100%
We save at least an hour a day too from the improved call quality

Usability

Alternatives Considered

Aircall, Dialpad Ai Voice and Salesforce Service Cloud

Other Software Used

Slack, Asana, Intercom, Evernote, Evernote Skitch, NetSuite ERP, Transmit Security CIAM Platform

Outreach

Gong

Chorus by ZoomInfo

Zoom Revenue Accelerator

What is Zoom Revenue Accelerator?

Categories & Use Cases

Media