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Zoho Survey

Score10 out of 10

38 Reviews and Ratings

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What is Zoho Survey?

Zoho Surveys is a survey and form building platform with an intuitive interface able to build branched, logic-based surveys with collaborative capabilities.

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Key Features

Learn about the best (and worst!) features Zoho Survey has to offer, as determined by TrustRadius' reviewers.
Based on 38 ratings of Zoho Survey's features
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Top Performing Features

  • Survey templates

    Includes a selection of pre-made survey templates for different types of surveys.

    Category average: 8.2

  • Custom logo/branding

    Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

    Category average: 8.5

  • Changes to live survey

    Users can make changes to live surveys after they are published.

    Category average: 8.3

Areas for Improvement

  • Respondent restrictions

    Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.

    Category average: 8.4

  • Vendor-offered crowdsourcing

    Vendor offers access to an audience or panel of respondents.

    Category average: 8.1

  • Themes

    Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

    Category average: 7.1

Reviews

What users are saying about Zoho Survey.
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Zoho Survey is a great tool for data collection

Incentivized
John HinsonView profile
Administrative Director & Marketing Manager in Marketing at Spotlight Branding (11-50 employees employees)

Pros

  • Different question types
  • Good data presentation
  • Ease of use

Cons

  • Can be a little difficult to figure out if a survey is live

Return on Investment

  • More insight from our clients
  • More insight from our prospects

Alternatives Considered

Zoho Analytics (formerly Zoho Reports), Zoho Campaigns and Zoho Connect

Other Software Used

Zoho Connect, Zoho Analytics (formerly Zoho Reports), Zoho People

Usability

My Review On A Great Survey Platform

Incentivized
Amy Gray
Customer Engagement Specialist in Customer Service at PropertyGuys.com (11-50 employees employees)

Pros

  • My use of Zoho Survey is very limited. I am responsible for making sure we get all of our NPS responses back. I've never had any issues doing so!

Cons

  • I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received.

Return on Investment

  • It's all positive because we use it solely for NPS which, if taken seriously, can definitely assist in making your company successful!

Zoho Survey - Another Tool in the Zoho Toolbox

Incentivized
Jon PorrecaView profile
Project Administrator in Customer Service at A1 Energy (1-10 employees employees)

Pros

  • Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do.
  • The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey.
  • The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers.
  • Survey scoring is a great feature as well!

Cons

  • The layouts and themes may be a bit lacking. They suit our needs perfectly, however I have compared other survey platforms and they have very nice features that Zoho Survey may not have.
  • I've not figured out how to edit the contextual view of surveys within the CRM. Maybe this is not possible, but if it is I may choose to show different fields.
  • We've only ever required some basic reporting from our surveys, which Zoho Survey provides. However, for one particular survey some time ago, I did look into a more advanced report and found it a bit complex. Zoho Survey does integrate with Zoho Analytics (formerly Zoho Reports), where we can integrate our Survey data with basically any other data source, so knowing this is available is a huge plus; figuring out how to set up the reports is another story but I am sure I could figure it out.

Return on Investment

  • No impact measured on our end really, just a positive brand building tool to reassure our customers that we care about their opinion and offer them a chance to provide any sort of feedback.

Alternatives Considered

Google Forms and Typeform

Other Software Used

Zoho CRM, Zoho Creator, Stripe

The best tool to do surveys with a very intuitive interface

Incentivized
Edward CarreroView profile
Coordinador de Proyecto in Information Technology at IC CORPORATION VENEZUELA (11-50 employees employees)

Pros

  • It has a large number of surveys that are free and customizable.
  • It is very simple to use, has a user-friendly interface.
  • It has great functions that allow analyzing the results.
  • Connection of the surveys direct to customers is fantastic.

Cons

  • The interface is usually very monotonous, They could include more dynamism.
  • It's a little complicated to extract all of the individual responses.

Return on Investment

  • The results obtained have been great in relation to the saving of time and money that we have saved.
  • It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers.

Alternatives Considered

SurveyMonkey

Other Software Used

Adobe Connect, Adobe Analytics, Zimbra, Dropbox Business

Great Survey tool

Incentivized
Craig RobbView profile
Regional Pharmacy Project Manager at Berkshire Healthcare NHS Foundation Trust (1001-5000 employees employees)

Pros

  • It allows the survey designer to see all questions on one page with the option of inserting a question of any type anywhere in the survey.
  • The free version is built to allow anybody to do almost everything. It allows the survey designer to include up to 15 questions of any type in each survey with the option of including paragraphs in any of the questions that can be used to help guide the responder to the correct questions, avoiding the need to upgrade. The free version of Zoho Survey allows up to 150 responses to be received. It is even possible to release a duplicate survey under a new link and obtain more responses.
  • The payment process for upgrading for a single month is really simple and easy to do. Cancelling the upgrade is also really easy.

Cons

  • It would be nice to be able to include some branding in the surveys for whichever company.
  • The free survey analysis could be a little easier to use.