Zoho is used by a department of 20. The software allowed for pipeline management critical to success. Reports generated by Zoho are utilized for sales and operations reporting provided to Managers, Directors and the C-Suite. These reports provide an advanced look at the pipeline split along business imperatives allowing for reporting that is audience relevant.
Pros
Zoho makes customizing reporting simple.
Zoho's automation language is simple.
Zoho's user administration is very simple.
Cons
Support could be made much simpler.
Likelihood to Recommend
In situations where the business is moving fast, and IT resources are gated by administration and procurement constraints, Zoho can provide an enterprise class solution without the complexity that demands IT. In cases where employees touched by CRM are savvy with social media, Zoho's approach to social for workflows is an efficiency accelerator.
VU
Verified User
Manager in Marketing (Building Materials company, 1001-5000 employees)
