What is eDesk?
eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues.
eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer messages for quicker responses. Messages can be personalized with snippets and pre-built templates in two clicks.
eDesk is designed to make it easy for teams to spread the load equally, and assign specific product or order queries automatically to those best suited to solving certain issues.
eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer messages for quicker responses. Messages can be personalized with snippets and pre-built templates in two clicks.
eDesk is designed to make it easy for teams to spread the load equally, and assign specific product or order queries automatically to those best suited to solving certain issues.
Categories & Use Cases
Videos
Screenshots
Multichannel messages are kept in one place
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, French, German, Spanish, Italian |
FAQs
How much does eDesk cost?
eDesk starts at $0.
What are eDesk's top competitors?
Zendesk Suite, Freshdesk, and Help Scout are common alternatives for eDesk.
Who uses eDesk?
The most common users of eDesk are from B2B.