Based on 99 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 99 reviews | Last Published June 17, 2026
Wrike serves as a comprehensive platform for project and task management, widely adopted by organizations to organize complex workflows, plan resources, and track workloads across various departments. In TrustRadius reviews, users frequently deploy it as a central project management tool, streamlining communication and fostering collaboration. Reviewers consistently highlight its robust customization and flexibility, enabling adaptation to diverse operational needs, and its effective team collaboration features.
While many users are still exploring its potential, Wrike's automation features show promise for streamlining notifications and task assignments. However, reviewers frequently cite the user interface as cluttered and complex, contributing to a steep learning curve for new users, an issue noted by 12% of reviewers. Despite these challenges, Wrike generally delivers a positive ROI through significant time savings and improved operational efficiency.
Pros
Extensive customization and workflow flexibility
Enhanced team collaboration and communication
Robust core project and task management capabilities
Comprehensive reporting and dashboard functionalities
Significant time savings and operational efficiency gains
Cons
Cluttered user interface and navigation
Steep learning curve for new or base-level users
Overwhelming or "noisy" default notification settings
Complexity in managing subtasks and submitted requests
Suboptimal UI/UX for non-technical users and mobile devices
We utilize WRIKE to track our project flow. We onboard our clients using WRIKE forms and share project details across teams.
Pros
Create Tasks.
Provides communication Space.
Dashboard Data.
Captures Work Flow.
Cons
Navigating between dashboards can be confusing for me.
Likelihood to Recommend
Wrike is a great entry-level project management tool, but it's NOT a CRM, nor is it trying to be. Because of this limitation, it forces us to use a third-party application.
At Globant, we utilize Wrike as our primary project management tool. Wrike helps streamline our workflows by providing a centralized platform for task management, collaboration, and progress tracking. It addresses business problems related to inefficient communication, project delays, and task prioritization. Our use case encompasses project planning, task assignment, milestone tracking, and performance analysis. Wrike enables us to maintain transparency across teams, allocate resources effectively, and ensure timely delivery of projects. Overall, Wrike enhances productivity, fosters collaboration, and facilitates project management at every stage of development.
Pros
Task management
Collaboration
Customization
Cons
to change the stage of certain prices should be more Easier to just click on a button than drag boxes on the screen
Sometimes as it is a share environment there are too many files and makes not that easy to find projects that you may be working on
Likelihood to Recommend
So we are intend to along with other departments as sales an business intelligence to organize way to reach out as many leads as possible to try get business into our pockets and Wrike is a tool that helps to lay out the whole process for everybody and we all have just in time info! That’s very beneficial and helps to streamline the process
Wrike is used in our team to keep track of activities or tasks, for instance, campaigns to be launched, we divide the process into stages, like a list of leads creation, template creation, and launching .. so we keep track of the process on Wrike. Also, we use it to have info updated for our management team, for instance, we keep track of the accounts that we are currently targeting.
Pros
keep track of activities
keep managing the roles that interact in every task
is well organized
is easy to work on
Cons
when a task is complete, a button to click should help to advance that task to the next stage.
I see several files on the left and sometimes is not that easy find the project I need, but maybe is a matter of my company
Likelihood to Recommend
Wrike is good when you are in a team where many people are involved in the realization of a project and each person need to get things done in order to advance the process and keep everybody notices just in time and keep the work flow right so for that wrike would be very good.
We use Wrike as a centralized project management tool. Wrike provides a single platform for managing projects, reducing the need for multiple disjointed tools. By centralizing communication within the platform, teams can reduce the reliance on emails and improve real-time collaboration. Wrike helps teams get a clear view of all tasks and their statuses, reducing the chances of tasks slipping through the cracks. Through features like time tracking and workload management, Wrike helps in optimizing resource allocation as well.
Pros
Workflow Automation
Time Tracking and Reporting
Collaboration
Cons
Ability to integrate budget tracking and billable time for projects
Likelihood to Recommend
Well suited for task tracking, project management and collobation. Less suited for budget tracking, allocation, and tracking time against billable hours.
Wrike is used as a project management tool. Different teams use different Wrike processes. IT uses it for project intake from stakeholders and task management.
Pros
customizable request forms
workflows including different approvers at different steps
task blueprints
Cons
task ordering by priority (I think partly possible in table view but very clunky)
seeing information on a history of status changes and who applied these for all users
less frequent design updates that completely reshape the UX
Likelihood to Recommend
well suited for project management between different business teams/ silos. Can be a bit too basic for some IT needs (doesn't offer the same ranking capabilities as Jira)
VU
Verified User
Professional in Product Management (201-500 employees)
All Project Management in the Ops department. The Fleet department was recently onboarded and it has been a great success. Marketing and Design will soon be onboarded also along with additional Administrative staff to assist the Ops department.
As a company operating globally, Wrike solves many communication issues for us, we lose far less information and things are achieved in a much more efficient, accurate and most importantly, accountable way now. It provides us with a much clearer picture of what resources are needed and where, and helps us identify gaps and potential issues before they happen. It has significantly reduced both the volume of and need for long email "conversations", and other less transparent ways of communicating such as chat messaging and phone calling, getting us much closer to the ultimate goal; a single source of truth for all our projects, every time.
Pros
Collaborative Work Management
Delegation and managing accountability across diverse resources
Being the information hub for a project
Achieving Organisational Nirvana
Cons
Wrike Discover could use some updating and the sign-on process is cumbersome
Significantly more powerful duplication functionality to allow ease of replicating work structures and various work items, custom item types, blueprints and forms etc *across spaces*
Dashboard visibility for the Collaborator License!
Ability to grant/revoke permissions for collaborators to edit custom field data
Likelihood to Recommend
When sufficient time and effort is spent to properly and thoroughly build a robust Wrike ecosystem for a company, it is an absolute game changer for efficiency, productivity, transparency and accountability, detailed time and resource management, and more effective, collaborative and speedy communication within teams and between departments.
I am a huge fan (!!) and only wish our company would invest more to train up a Wrike Champion in each office, and also invest more time and effort to have all users trained to a much higher level in the tool, to better leverage it and squeeze even more value from the investment and choice to make Wrike our work platform of choice.
VU
Verified User
Project Manager in Professional Services (51-200 employees)
We usually manage projects that have 20 -30 milestones in 24. - 36 months. Our project team is based on a Project Manager and 2-5 collaborators from the comapny and 2-5 external users. Most of pur projects are related to marketing, service innovation and project development.
Pros
Gantt Charts
Team Dashboards
All information about the tasks in one place
Cons
Training new users is too boring and takes too much time.
Spaces are not clear to work on teams
Confidenciality is an issue in some sensitive topics
Likelihood to Recommend
Well suited for projects that need to be structured with phases and milestones.
I use Wrike on a daily basis to share documents with the client, either for review or for reference. Using the features such as assigning the task to an individual(s), giving deadlines for feedback, etc. We use the software to track the progress of a project. Wrike allows all users assigned to a project to have access to an overview of ongoing tasks, giving greater visibility to a project. It is easy to use and find tasks, rather than filtering through emails.
Pros
Assignment
Deadline/Timeline
Uploads
Cons
Color coding
Opting in/out of email notifications.
Reducing the space at the top of the description box on a task.
Likelihood to Recommend
When sharing information with a large group, it is easy to assign people and tag specific people for action points. Here everyone can get an overview of the project/task and follow the project through easily on the thread, which is much easier than lots of emails back and forth. There needs to be a way to opt-in/out of certain notification emails, as sometimes they appear days too late or not relevant by that point as the task has been actioned.
Wrike is used as project management and scheduling software. As a growing business, it helped us do away with lots of Excel spreadsheets and consolidate Project information in a central platform that could be accessed anywhere (e.g., while in the field sampling). It has also allowed us to report on quality and project outcomes.
Pros
Scheduling.
Billable time (productivity management).
Project management.
Cons
Billable time could be more user-friendly, we needed to use a workaround to make it work.
The scheduling platform is clunky at times.
Linking to Xero would be useful.
Likelihood to Recommend
The scheduling function has done away with Excel sheets and made team movements visible. It is great who the team to be able to use it while in the field. Reporting has allowed us to easily keep track of project status; we use it to keep track and also report on quality and billable time.
VU
Verified User
Consultant in Professional Services (1-10 employees)
We use Wrike for our sales people to submit leads to our corporate office. The form they fill out had preset questions that when they answer makes an easy 1 page for us to read and document everything. It is nice and convenient because we can send them the link and they fill out the form and everything is kept in the same place.
Pros
Organization
Simplification
Cons
Everything is very simple and easy to fill out. Our IT department chose it because it works well with out system and the forms are straightforward.
I personally use Wrike every day and I have never had someone tell me they can't figure out the forms. People who are not tech savvy can make it work.
Likelihood to Recommend
I would say with things that have set questions or fields it is great. We just use it for the same 2 forms that people submit it.
