Wrike Reviews & Insights

Score8.3 out of 10

1,538 Reviews and Ratings

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#1 most frequent

Professional, Scientific, and Technical Services

20.3%

811 installations of 4,004

“On the surface, Wrike's built in status, assignee, and comment functionality allow our team to keep tasks up to date and organized.”
— Marketing Automation Specialist, Convey Digital (1-10 employees)

#2 most frequent

Manufacturing

13.7%

550 installations of 4,004

“Efficiency gains due to better collaboration”
— Product Owner, TVH (1001-5000 employees)

#3 most frequent

Information

11.7%

467 installations of 4,004

#4 most frequent

Other Services (except Public Administration)

5.3%

212 installations of 4,004

#5 most frequent

Retail Trade

4.9%

198 installations of 4,004

#6 most frequent

Health Care and Social Assistance

4.6%

183 installations of 4,004

#7 most frequent

Construction

1.9%

75 installations of 4,004

Overview

Synthesised from 12 reviews

Wrike functions primarily as a comprehensive project management and task tracking solution, widely adopted to centralize information and standardize workflows. Organizations leverage it to combat disorganization, fragmented communication, and a lack of project clarity, often establishing it as a "single source of truth" for project data. In TrustRadius reviews, its strong capabilities in organizing and structuring work are consistently highlighted, with users appreciating its ability to consolidate all necessary project information. Reviewers also note Wrike's flexibility and customization options, alongside an intuitive interface for task creation, and its automation rules that streamline workflows. However, a significant drawback is its inherent complexity and steep learning curve, which 4 out of 12 reviewers found overwhelming for new users or smaller teams. Performance issues, including lag, and limited third-party integrations are also cited. Overall, Wrike effectively enhances operational efficiency and team collaboration, though its initial adoption can be challenging.

Pros

Centralizes project information, serving as a "single source of truth"
Provides robust organization and structuring of tasks and projects
Offers flexibility and customization for various task views
Features an intuitive interface for task creation and project management
Includes automation rules to streamline workflows and improve efficiency

Cons

Exhibits significant complexity and a steep learning curve for new users
Can be overwhelming for smaller teams or those new to advanced project management
Users report performance issues, including occasional lag and glitches
Integration capabilities are perceived as limited for certain third-party tools
User interface and navigation can be busy or clunky, especially with nested information

Wrike offers AI and automation features to improve their customers' workflows and drive efficiencies. How have you used these features, and what results have you seen?

From 19 reviews

Summary

This report analyzes 19 recent reviews to assess how users are leveraging Wrike's AI and automation features. The reviews indicate mixed experiences with these features. While some users appreciate the customization and efficiency gains from automation, a substantial portion, 4 of 19 reviewers, report not actively using or fully exploring the AI and automation capabilities. Two reviewers specifically mention finding the automation features helpful for basic tasks and customization, such as email notifications. However, one reviewer felt that the features require constant monitoring and lack robust options. Another reviewer expressed that the perceived benefits of the automation features did not justify the effort required for implementation, except for summarizing project status.

Top Quotes

Automation features usage

“I have yet to use the AI and automation features”

Automation features helpful

“I currently use them - they're pretty basic, but helpful nonetheless. I feel it still requires babysitting, however. It'd be great if they offered more robust "recipes" or functionality as this hasn't been updated in over 2 years.”

What positive or negative impact (i.e. Return on Investment or ROI) has Wrike had on your overall business objectives?

From 12 reviews

Summary

Wrike has demonstrated a notable positive impact on business objectives, primarily through enhancing operational efficiency and fostering better team dynamics, as indicated by the majority of reviewers. A significant portion of the feedback, 5 out of 12 reviewers, highlights substantial time and cost savings, attributing these benefits to reduced communication overhead and accelerated project delivery. This efficiency is further bolstered by Wrike's automation capabilities, which 4 reviewers noted contribute to increased productivity and streamlined workflows, even suggesting a potential reduction in project management roles. The platform's ability to improve collaboration and communication was also frequently cited by 3 reviewers, who emphasized its role in maintaining organizational alignment and clear information exchange. However, the experience with Wrike is not uniformly positive. While 3 reviewers appreciated features like Gantt charts for project visualization and client trust, some found it challenging to get quick overviews of project status, leading to a mixed sentiment for task management. Additionally, 2 reviewers pointed out a steep learning curve and adoption challenges, particularly concerning the effort required to onboard users and integrate existing tasks.

Top Quotes

Time and Cost Savings

“Cuts down on emails and meetings”

Automation and Efficiency

“I believe if you use Wrike to its full potential, the project manager role can be removed. If you can automate certain features and configure the integrations, you can remove the project manager role.”

Collaboration and Communication

“Efficiency gains due to better collaboration”

Besides Wrike, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 12 reviews

Summary

Reviewers frequently utilize a diverse array of software alongside Wrike, primarily focusing on productivity suites, document management, and communication platforms. Among the tools mentioned, Microsoft 365, Adobe Acrobat, and Slack each received mentions from 2 of 12 reviewers, indicating a consistent, albeit limited, adoption across these categories. The prevalence of these tools suggests that users integrate Wrike into a broader ecosystem of established business applications, leveraging specialized software for tasks such as office productivity, PDF handling, and team communication. No single alternative software emerged as a dominant choice, with mentions spread across various well-known platforms, reflecting individual or organizational preferences for specific functionalities. The positive sentiment associated with these mentions implies that these integrated tools effectively complement Wrike in users' daily workflows.

Related topics

Microsoft 365 Adobe Acrobat Slack

Top Quotes

Microsoft 365

“Microsoft 365, Adobe Acrobat, Canva”

Adobe Acrobat

“Microsoft 365, Adobe Acrobat, Canva”

Slack

“Slack, Microsoft Teams, Adobe Marketo Engage, Salesforce Marketing Cloud”

Describe how you use Wrike in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 12 reviews

Summary

Wrike is primarily utilized by organizations as a comprehensive tool for project management and task tracking, a use case highlighted by 10 of 12 reviewers. It addresses business problems related to disorganization, fragmented communication, and lack of clarity in project workflows by providing a structured environment for managing tasks, resources, and timelines. A significant aspect of its implementation is its function as a centralized information repository, described as a "single source of truth" by 5 of 12 reviewers, which helps consolidate project-related data and standardize processes. Furthermore, some organizations extend its utility to include automation capabilities, such as integrating with other platforms to streamline operations, and facilitating external client collaboration for reviews and updates. The scope of use cases spans from internal team coordination and workload management to external communication with clients and automating routine project management tasks.

Top Quotes

Project Management & Task Tracking

“On the surface, Wrike's built in status, assignee, and comment functionality allow our team to keep tasks up to date and organized.”

Centralized Information & Source of Truth

“Its purpose is to act as a single source of truth for everything related to our projects.”

Automation & Integrations

“We also use Wrike's integration with Zapier. This integration is connected to our Slack instance and lets our team members know if they have any tasks that are overdue and/or are in need of an update.”

Please provide some detailed examples of areas where Wrike has room for improvement.

From 12 reviews

Summary

Reviewers frequently highlight several areas where Wrike could be improved, primarily focusing on its inherent complexity and the associated learning curve. This aspect was noted by 4 of 12 reviewers, who found the platform overwhelming for new users or smaller teams, suggesting it might be better suited for advanced or large-scale projects. Related to this, customization options received mixed feedback from 3 of 12 reviewers, with some desiring more control while others felt there were already too many options, contributing to confusion about project progress. Beyond usability, performance issues, including lag and glitches, were a concern for 2 of 12 reviewers. Additionally, the platform's integration capabilities were seen as limited by 2 of 12 reviewers, who pointed out a lack of support for certain third-party tools. User interface and navigation also presented challenges, with 2 of 12 reviewers describing it as busy or clunky, particularly when dealing with nested information within tasks.

Top Quotes

Training and Tutorials

“Provide a window with tutorials for different features so users have an easier access.”

UI and Views

“Views: There's so much nesting going on that when you finally get into a task, you're left with a one-inch tall window to scroll through information. It's really clunky.”

Search and Notifications

“the search feature sometimes does not work that well despite using keywords in a task's title”

Please provide some detailed examples of things that Wrike does particularly well.

From 12 reviews

Summary

Wrike is consistently highlighted by reviewers for its strong capabilities in organizing and structuring work, which is mentioned by 6 of 12 reviewers. Users find that the platform effectively keeps tasks and projects highly organized, consolidating all necessary information in one central location. Beyond fundamental organization, Wrike is also recognized for its flexibility and customization options, with 3 of 12 reviewers appreciating the ability to create various task views tailored to team needs. This adaptability contributes to its overall ease of use, a quality noted by 3 of 12 reviewers who describe the interface as intuitive and straightforward for task creation and project management. Furthermore, the platform's dashboard functionality, cited by 2 of 12 reviewers, provides clear visibility into current jobs and assigned tasks, enhancing oversight. The inclusion of automation rules, also mentioned by 2 of 12 reviewers, helps streamline workflows and improve operational efficiency by moving tasks forward without requiring manual intervention.

Top Quotes

Organization and Structure

“Overall Wrike's interface is very friendly. I will log into Wrike and not be overwhelmed by the tasks that lie ahead. I know where to go to find the tasks that are assigned to me and Wrike's workspace and folder structure allow me to help keep tasks organized.”

Customization and Flexibility

“Within each project, you can create different views of the task. This allows us to really only display what is really needed to be seen by the team.”

Ease of Use and Intuition

“Wrike is intuitive. When creating a task, populating a name, assignee, start and end dates, and a description just makes sense. Compared to other tools, Wrike is very easy to use.”

Reviews

877 Reviews

Strong Project Management Platform

Rating: 8 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

My team uses Wrike to track all ongoing client deliverables and to communicate updates accordingly. We support quite a few different brands and Wrike is helpful in its ability to categorize and display action items, assign ownership to different team members, and display updates for everyone's visibility. It's easy to lose track of different projects and deliverables, so Wrike serves as a central source of truth for all items.

Pros

Project Management
Organization
Flexibility and Customization

Cons

UI can feel busy at times

Likelihood to Recommend

Wrike is best suited for a team who needs a central tool to help manage ongoing tasks. It could be leveraged internally or externally - I find it particularly useful for client facing teams but the platform's flexibility certainly could have a multitude of use cases.

For example - in a given month, if a team needs to produce 1 monthly report, 2 ad hoc analyses, a QBR, and various other strategy deliverables, Wrike helps keep track of progress and updates on each.

Verified User

Analyst (1001-5000 employees)

Vetted Review

1 year of experience

Wrike Assessment for a B2B Marketing Agency

Rating: 9 out of 10

Incentivized

June 20, 2025

Use Cases and Deployment Scope

Our company uses Wrike to help project manage various tasks for different clients and we also have our own internal Wrike instance.

On the surface, Wrike's built in status, assignee, and comment functionality allow our team to keep tasks up to date and organized. Usually after meetings with clients, we have items to action on. From here, we create these tasks in Wrike, assign the task to the correct user, populate a description, and enter a start and end date.

We also use Wrike's integration with Zapier. This integration is connected to our Slack instance and lets our team members know if they have any tasks that are overdue and/or are in need of an update. This allows us to automate the project manager role for basic day to day operations.

Pros

Clean interface and intuitive use.
Overall Wrike's interface is very friendly. I will log into Wrike and not be overwhelmed by the tasks that lie ahead. I know where to go to find the tasks that are assigned to me and Wrike's workspace and folder structure allow me to help keep tasks organized.
Wrike is intuitive. When creating a task, populating a name, assignee, start and end dates, and a description just makes sense. Compared to other tools, Wrike is very easy to use.
Dashboard functionality - the ability to create custom dashboards to see what tasks are assigned to certain users.
I think it is easy for tasks to fall through the cracks. With custom dashboards, we are able to avoid this issue
Multiple instances.
We have many clients and being able to switch between instances by the click of a button makes it really easy. In the past, we were using a different project management tool than our clients and we were needing to transfer information from one place to another. This created inefficiencies.
Customization.
Within each project, you can create different views of the task. This allows us to really only display what is really needed to be seen by the team.

Cons

Templating.
For example, let's say we are onboarding a new client. There are certain tasks that need to be done. It would be great to be able to create a new project and have certain tasks preloaded.
Importing.
Importing may seem easy, but there is so much nuance to it. The fact that you need to make sure the parent task comes before child tasks is very difficult to do without the help of AI. Also, I am not sure it is possible if you have a thousand tasks to import, to make sure that you have a folder structure and parent/child tasks.
I also find that the documentation is lacking and the 2 import methods lacking as well.
Customize my inbox. When I log into Wrike, my Inbox is the first thing I see, but this doesn't show the full picture of what I want it.

Likelihood to Recommend

Any company that has a lot of moving pieces could benefit from using Wrike or a project management tool. I find it even more necessary if a company is having trouble staying organized and finds tasks falling through the cracks.

I would say that Wrike or another project management tool is unnecessary if you aren't constantly creating new tasks. If you are a company that might have only a handful of tasks, a project management tool like Wrike may not be necessary. If this company has plans to grow and finds that its task list is growing, a tool like Wrike would be beneficial.

Eliel Yorobe

Marketing Automation Specialist in Marketing at Convey Digital (1-10 employees)

Vetted Review

4 years of experience

View profile

Wrike is all right For the right user

Rating: 3 out of 10

Incentivized

June 20, 2025

Use Cases and Deployment Scope

At our small marketing agency, Wrike is intended to be the solution for managing all our incoming and outgoing work. Its purpose is to act as a single source of truth for everything related to our projects. We use it for critical functions like project planning, resource planning and forecasting, workload management, and time tracking. The goal is to enable our subject matter experts to deliver their work according to clear task information, manage files efficiently, and facilitate reviews and approvals. For project managers, Wrike aims to help them stay on top of their efforts and report effectively to leadership. Ultimately, it's meant to allow leadership to review progress at a glance.

Pros

Keeps all our work highly organized, making it easy to find what we need.
Automation rules are helpful for moving tasks and projects forward without manual intervention.
Wrike houses a powerful search feature.

Cons

Time tracking: This is the most infuriating. There's a lot of nuance and post submission work that needs to happen (think mass editing, correcting, etc) and in my opinion, their capability here falls very short. The capability is very basic, not much more complex than Excel. If time tracking is very important to your business, Wrike is not your answer.
Steep learning curve: I wish Wrike were a little more forthcoming about this. We're a very small agency and this is too much product for us; there's so much dedicated to custom/complex reporting capabilities (not a surprise since it's part of their enterprise packages) at the expense of very basic features. In my opinion, the custom reporting is not for the everyday user, which defeats the purpose.
Speed/Performance: In my experience, this thing is a behemoth, and as such, there's lag between view switching, takes time to load big projects, and bugs are not uncommon.
Views: There's so much nesting going on that when you finally get into a task, you're left with a one-inch tall window to scroll through information. It's really clunky.
Integrations: I find Wrike to be very behind in the number of integrations... BugHerd? Fireflies?

Likelihood to Recommend

If your agency typically engages in large-scale, complex, multi-phase, detailed efforts, Wrike is for you. If you need a nimble, easy-to-use and get started tool, Wrike isn't it.

Verified User

Project Manager in Marketing (11-50 employees)

Vetted Review

3 years of experience

Perfect for small to midsize companies

Rating: 8 out of 10

Incentivized

June 19, 2025

Use Cases and Deployment Scope

Wrike makes sure that we have a single source-of-truth for all Marketing projects across all different regions and across all different types of projects.

For new projects, it ensures that we have a unified entry point and a standard template for all marketing projects outlining the basic requirements and making sure projects are complete before they are finally submitted.

We also use Wrike to have a single source-of-truth for Marketing material requests so that it is easy to follow-up any requests from the business.
Finally, it ensures we have a historic database to find back any projects in the past.

Within the project management, it is important to note that Wrike also offers a single source-of-truth of who is doing what and ensures we can correctly do our (resource) planning.

Pros

Project Management
Resource planning
Calendar management
Project templating

Cons

Integration with Jira and Confluence
In-depth customization

Likelihood to Recommend

Wrike is ideal for small to midsize companies that need a project management tool. Wrike is a user-friendly tool, for the end-users it is easy-to-use with a simple user interface, users need relatively little time to start using the tool. The tool is also easy to set up. So IT can have the tool up-and-running in no time and users will easily navigate the tool without too much difficulty. Wrike is not ideal for companies (mainly larger companies with a complex ecosystem) that require intense customization and integration. The customization features of Wrike are limited. Also, the integration with our DAM System Bynder works great, but it has been a challenge setting up an integration with our ticketing system (ServiceDesk Now)

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Great useful product

Rating: 10 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

The greatest strength of this product that I have experienced through my uses is organization and workflow management. Wrike makes it easy to collaborate with coworkers internally in addition to tracking deadlines. I also love the ability to use subfolders and hierarchies which makes it much easier for everyone to organize a certain task within a certain team or pod.

Pros

add collaborators to any task
the checklist functionality which helps keep track of specific items or parts
the 'status' marker that is able to show anyone what stage the task would be in

Cons

the search feature sometimes does not work that well despite using keywords in a task's title
some email notifications seem delayed after an update has been made to a task

Likelihood to Recommend

I mainly used Wrike while working on large teams where it is not only common to have multiple tasks in rotation at once but where there are multiple cross-functional collaborators involved. It has greatly worked for me for times there would be recurring tasks in the pipeline, providing a nearly seamless way to manage the work; another aspect I love is how easily shareable they are, making it easy to track tasks with various team members and make adjustments.

Verified User

Employee in Marketing (1001-5000 employees)

Vetted Review

1 year of experience

Wrike review

Rating: 7 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

It is great for project management and keeping files organized within certain tasks

Pros

File storage
File sharing
Task prioritizing
Scheduling remidners

Cons

Task definitions
Unclear who is assigned to what sometimes

Likelihood to Recommend

It has served us well as a project management tool when we need one

Verified User

Employee in Marketing (501-1000 employees)

Vetted Review

4 years of experience

An inside look to Wrike from a Users perspective

Rating: 9 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

We use Wrike in our organization to connect with our clients so they can review their product proof before production. It helps set a timeline for these cases as well as it helps to organize our submissions by brand. In Wrike, they can let us know easily if they would like something to be modified so that we can go ahead and submit it again with the new proof's orders.

Pros

Allows for a review date to be assigned to different Wrike jobs.
Provides a dashboard where I can see all my current jobs.
Send notifications of any change done to the jobs.

Cons

Provide a window with tutorials for different features so users have an easier access.
Add more category filters for jobs.
Allow the users to assign more people to receive notifications for a job after its created.

Likelihood to Recommend

Well suited:
-For marketing teams and product development departments, so it can help with the workflow of proofing and approving products before development.
-Supports functions for companies that require handling multiple clients, in a way that you can easily organize it in your dashboard.
Less appropriate:
-Not ideal for simpler task, since it has a lot of features and can come as overwhelming for more basic things.
- Not ideal either for other who require some specific compliance tools or features, since its not as heavily regulated.

Verified User

Administrator in Product Management (51-200 employees)

Vetted Review

1 year of experience

Review

Rating: 8 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

submitting tickets and tracking projects (specifically reoccurring tasks) this includes multiple team members and the collaboration across teams

Pros

All information is in one place
email notifications are sent
easy to access the platform

Cons

to many options and unclear where to mark a projects progress
takes time to understand all the features
resistance to go into the app

Likelihood to Recommend

great for large teams but not the best at properly tracking projects with milestones from a visual perspective. I think the visual fonts and format could make the platform easier to use and a little more gamification would be helpful

Verified User

Manager in Marketing (501-1000 employees)

Vetted Review

3 years of experience

Would recommend Wrike

Rating: 8 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

We use Wrike to keep track of our cross-channel tasks & send reports to clients to keep them up to date on deliverables. This helps all team members stay on the same page & allows the client partner team to include instructions, files, etc. in one place for the team to refer back to.

Pros

Stay on top of deliverables
Easy to learn the system
Many different view options available

Cons

Report section sometimes glitches
Allow to download a view of the report

Likelihood to Recommend

Wrike is great for cross channel deliverables. With smaller tasks, I normally refer to a google doc instead to keep track of my personal to-do's.

Verified User

Account Manager in Marketing (1001-5000 employees)

Vetted Review

1 year of experience

Glad we have this product

Rating: 7 out of 10

Incentivized

June 12, 2025

Use Cases and Deployment Scope

Wrike is used for different departments to send and review materials (web or print) that our marketing team puts together.

Pros

Visual apperance
Ability to connect to different platforms
Ease of approving or editing projects

Cons

Better training modules
Fewer options to make it easier/Customization of the platforms many functionalities

Likelihood to Recommend

It's great for our marketing team collaboration, so we can streamline the approval process and know where projects stand. The challenge is when you need a quick turnaround time on something, then email or chat may be easier for smaller or shorter projects.

Verified User

Administrator in Marketing (51-200 employees)

Vetted Review

1 year of experience

Loading Reviews List....

Wrike Assessment for a B2B Marketing Agency

Rating: 9 out of 10

Incentivized

June 20, 2025

Use Cases and Deployment Scope

Pros

Clean interface and intuitive use.
Overall Wrike's interface is very friendly. I will log into Wrike and not be overwhelmed by the tasks that lie ahead. I know where to go to find the tasks that are assigned to me and Wrike's workspace and folder structure allow me to help keep tasks organized.
Wrike is intuitive. When creating a task, populating a name, assignee, start and end dates, and a description just makes sense. Compared to other tools, Wrike is very easy to use.
Dashboard functionality - the ability to create custom dashboards to see what tasks are assigned to certain users.
I think it is easy for tasks to fall through the cracks. With custom dashboards, we are able to avoid this issue
Multiple instances.
We have many clients and being able to switch between instances by the click of a button makes it really easy. In the past, we were using a different project management tool than our clients and we were needing to transfer information from one place to another. This created inefficiencies.
Customization.
Within each project, you can create different views of the task. This allows us to really only display what is really needed to be seen by the team.

Cons

Templating.
For example, let's say we are onboarding a new client. There are certain tasks that need to be done. It would be great to be able to create a new project and have certain tasks preloaded.
Importing.
Importing may seem easy, but there is so much nuance to it. The fact that you need to make sure the parent task comes before child tasks is very difficult to do without the help of AI. Also, I am not sure it is possible if you have a thousand tasks to import, to make sure that you have a folder structure and parent/child tasks.
I also find that the documentation is lacking and the 2 import methods lacking as well.
Customize my inbox. When I log into Wrike, my Inbox is the first thing I see, but this doesn't show the full picture of what I want it.

Likelihood to Recommend

Eliel Yorobe

Marketing Automation Specialist in Marketing at Convey Digital (1-10 employees)

Vetted Review

4 years of experience

View profile