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Wrike Reviews & Insights

Score8.3 out of 10

1,538 Reviews and Ratings

Top industries

Based on 4,004 HG Insights installations.

Community Insights for Wrike

Synthesised from 12 verified reviews.


Synthesised from 12 reviews


Wrike functions primarily as a comprehensive project management and task tracking solution, widely adopted to centralize information and standardize workflows. Organizations leverage it to combat disorganization, fragmented communication, and a lack of project clarity, often establishing it as a "single source of truth" for project data. In TrustRadius reviews, its strong capabilities in organizing and structuring work are consistently highlighted, with users appreciating its ability to consolidate all necessary project information. Reviewers also note Wrike's flexibility and customization options, alongside an intuitive interface for task creation, and its automation rules that streamline workflows. However, a significant drawback is its inherent complexity and steep learning curve, which 4 out of 12 reviewers found overwhelming for new users or smaller teams. Performance issues, including lag, and limited third-party integrations are also cited. Overall, Wrike effectively enhances operational efficiency and team collaboration, though its initial adoption can be challenging.


  • Centralizes project information, serving as a "single source of truth"
  • Provides robust organization and structuring of tasks and projects
  • Offers flexibility and customization for various task views
  • Features an intuitive interface for task creation and project management
  • Includes automation rules to streamline workflows and improve efficiency
  • Exhibits significant complexity and a steep learning curve for new users
  • Can be overwhelming for smaller teams or those new to advanced project management
  • Users report performance issues, including occasional lag and glitches
  • Integration capabilities are perceived as limited for certain third-party tools
  • User interface and navigation can be busy or clunky, especially with nested information
Wrike offers AI and automation features to improve their customers' workflows and drive efficiencies. How have you used these features, and what results have you seen?

From 19 reviews

This report analyzes 19 recent reviews to assess how users are leveraging Wrike's AI and automation features. The reviews indicate mixed experiences with these features. While some users appreciate the customization and efficiency gains from automation, a substantial portion, 4 of 19 reviewers, report not actively using or fully exploring the AI and automation capabilities. Two reviewers specifically mention finding the automation features helpful for basic tasks and customization, such as email notifications. However, one reviewer felt that the features require constant monitoring and lack robust options. Another reviewer expressed that the perceived benefits of the automation features did not justify the effort required for implementation, except for summarizing project status.

Automation features usage

I have yet to use the AI and automation features

Automation features helpful

I currently use them - they're pretty basic, but helpful nonetheless. I feel it still requires babysitting, however. It'd be great if they offered more robust "recipes" or functionality as this hasn't been updated in over 2 years.

What positive or negative impact (i.e. Return on Investment or ROI) has Wrike had on your overall business objectives?

From 12 reviews

Wrike has demonstrated a notable positive impact on business objectives, primarily through enhancing operational efficiency and fostering better team dynamics, as indicated by the majority of reviewers. A significant portion of the feedback, 5 out of 12 reviewers, highlights substantial time and cost savings, attributing these benefits to reduced communication overhead and accelerated project delivery. This efficiency is further bolstered by Wrike's automation capabilities, which 4 reviewers noted contribute to increased productivity and streamlined workflows, even suggesting a potential reduction in project management roles. The platform's ability to improve collaboration and communication was also frequently cited by 3 reviewers, who emphasized its role in maintaining organizational alignment and clear information exchange. However, the experience with Wrike is not uniformly positive. While 3 reviewers appreciated features like Gantt charts for project visualization and client trust, some found it challenging to get quick overviews of project status, leading to a mixed sentiment for task management. Additionally, 2 reviewers pointed out a steep learning curve and adoption challenges, particularly concerning the effort required to onboard users and integrate existing tasks.

Time and Cost Savings

Cuts down on emails and meetings

Automation and Efficiency

I believe if you use Wrike to its full potential, the project manager role can be removed. If you can automate certain features and configure the integrations, you can remove the project manager role.

Collaboration and Communication

Efficiency gains due to better collaboration

Besides Wrike, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 12 reviews

Reviewers frequently utilize a diverse array of software alongside Wrike, primarily focusing on productivity suites, document management, and communication platforms. Among the tools mentioned, Microsoft 365, Adobe Acrobat, and Slack each received mentions from 2 of 12 reviewers, indicating a consistent, albeit limited, adoption across these categories. The prevalence of these tools suggests that users integrate Wrike into a broader ecosystem of established business applications, leveraging specialized software for tasks such as office productivity, PDF handling, and team communication. No single alternative software emerged as a dominant choice, with mentions spread across various well-known platforms, reflecting individual or organizational preferences for specific functionalities. The positive sentiment associated with these mentions implies that these integrated tools effectively complement Wrike in users' daily workflows.

Microsoft 365

Microsoft 365, Adobe Acrobat, Canva

Adobe Acrobat

Microsoft 365, Adobe Acrobat, Canva

Slack

Slack, Microsoft Teams, Adobe Marketo Engage, Salesforce Marketing Cloud

Describe how you use Wrike in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 12 reviews

Wrike is primarily utilized by organizations as a comprehensive tool for project management and task tracking, a use case highlighted by 10 of 12 reviewers. It addresses business problems related to disorganization, fragmented communication, and lack of clarity in project workflows by providing a structured environment for managing tasks, resources, and timelines. A significant aspect of its implementation is its function as a centralized information repository, described as a "single source of truth" by 5 of 12 reviewers, which helps consolidate project-related data and standardize processes. Furthermore, some organizations extend its utility to include automation capabilities, such as integrating with other platforms to streamline operations, and facilitating external client collaboration for reviews and updates. The scope of use cases spans from internal team coordination and workload management to external communication with clients and automating routine project management tasks.

Project Management & Task Tracking

On the surface, Wrike's built in status, assignee, and comment functionality allow our team to keep tasks up to date and organized.

Centralized Information & Source of Truth

Its purpose is to act as a single source of truth for everything related to our projects.

Automation & Integrations

We also use Wrike's integration with Zapier. This integration is connected to our Slack instance and lets our team members know if they have any tasks that are overdue and/or are in need of an update.

Please provide some detailed examples of areas where Wrike has room for improvement.

From 12 reviews

Reviewers frequently highlight several areas where Wrike could be improved, primarily focusing on its inherent complexity and the associated learning curve. This aspect was noted by 4 of 12 reviewers, who found the platform overwhelming for new users or smaller teams, suggesting it might be better suited for advanced or large-scale projects. Related to this, customization options received mixed feedback from 3 of 12 reviewers, with some desiring more control while others felt there were already too many options, contributing to confusion about project progress. Beyond usability, performance issues, including lag and glitches, were a concern for 2 of 12 reviewers. Additionally, the platform's integration capabilities were seen as limited by 2 of 12 reviewers, who pointed out a lack of support for certain third-party tools. User interface and navigation also presented challenges, with 2 of 12 reviewers describing it as busy or clunky, particularly when dealing with nested information within tasks.

Training and Tutorials

Provide a window with tutorials for different features so users have an easier access.

UI and Views

Views: There's so much nesting going on that when you finally get into a task, you're left with a one-inch tall window to scroll through information. It's really clunky.

Search and Notifications

the search feature sometimes does not work that well despite using keywords in a task's title

Please provide some detailed examples of things that Wrike does particularly well.

From 12 reviews

Wrike is consistently highlighted by reviewers for its strong capabilities in organizing and structuring work, which is mentioned by 6 of 12 reviewers. Users find that the platform effectively keeps tasks and projects highly organized, consolidating all necessary information in one central location. Beyond fundamental organization, Wrike is also recognized for its flexibility and customization options, with 3 of 12 reviewers appreciating the ability to create various task views tailored to team needs. This adaptability contributes to its overall ease of use, a quality noted by 3 of 12 reviewers who describe the interface as intuitive and straightforward for task creation and project management. Furthermore, the platform's dashboard functionality, cited by 2 of 12 reviewers, provides clear visibility into current jobs and assigned tasks, enhancing oversight. The inclusion of automation rules, also mentioned by 2 of 12 reviewers, helps streamline workflows and improve operational efficiency by moving tasks forward without requiring manual intervention.

Organization and Structure

Overall Wrike's interface is very friendly. I will log into Wrike and not be overwhelmed by the tasks that lie ahead. I know where to go to find the tasks that are assigned to me and Wrike's workspace and folder structure allow me to help keep tasks organized.

Customization and Flexibility

Within each project, you can create different views of the task. This allows us to really only display what is really needed to be seen by the team.

Ease of Use and Intuition

Wrike is intuitive. When creating a task, populating a name, assignee, start and end dates, and a description just makes sense. Compared to other tools, Wrike is very easy to use.

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