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WorkRamp

Score8.4 out of 10

19 Reviews and Ratings

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What is WorkRamp?

WorkRamp, from the company of the same name in San Francisco, is presented as an end-to-end training platform for educating employees and customers at scale. WorkRamp offers solutions for sales (e.g. sales coaching, sales bootcamp), customer success and support, and also customers, to train users of the service on product usage, product pitch (sales), as well as provide in-context support to CS agents. It can be used to launch learning academies as well.

Categories & Use Cases

Media

Learner Path (Onboarding)
Content Collaboration Tools for Editors
Live Training Events (Instructor-Led)
Pitch & Chat Certifications
Customer Training LMS
Data Visualizations: In-App Reporting

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Key Features

Learn about the best (and worst!) features WorkRamp has to offer, as determined by TrustRadius' reviewers.
Based on 19 ratings of WorkRamp's features
View all features

Top Performing Features

  • Assignments

    Users can assign courses/curricula to individuals or groups, with due dates.

    Category average: 7.9

  • Social learning

    Includes features for collaboration and knowledge sharing among peers.

    Category average: 7.6

  • Course authoring

    Users can develop and assemble online learning content.

    Category average: 7.8

Areas for Improvement

  • Player/Portal

    Students or employees can engage with content and take courses using this interface, which may be called a player or portal.

    Category average: 8.7

  • Mobile friendly

    Students or employees can access content from mobile devices. Course authors can develop responsive learning content.

    Category average: 7.1

  • Learning reporting & analytics

    Provides insights into course completion, engagement with learning content, etc.

    Category average: 7.7

Reviews

What users are saying about WorkRamp.
View all reviews

Great employee onboarding tool

Incentivized
Erin GracyalnyView profile
Customer Success Manager in Customer Service at Propel (51-200 employees employees)

Use Cases and Deployment Scope

We use WorkRamp to educate our internal employees when they are new, and also for rolling out new features or training modules across the company. In addition, we also use it as an onboarding tool for our external partners. The main business problem we address is the onboarding process for new hires, but we also use it to educate existing employees from time to time.

Pros

  • Flow of information
  • Ease of use
  • Segmenting information

Cons

  • Searchability
  • Repeatability

Most Important Features

  • Ease of use
  • Training reminders
  • Segmentation for different teams

Return on Investment

  • Increased knowledge for employees
  • Shared knowledge for partners
  • Quicker onboarding

Alternatives Considered

Skilljar Customer Education Software and Guru.com

Other Software Used

Nitro Productivity Suite, Spiff

WorkRamp allows you to manage Employee Training "On the Go"

Verified User
Account Manager in Sales (1001-5000 employees employees)

Use Cases and Deployment Scope

We use WorkRamp for employee onboarding and continuous training. It allows us to consolidate our knowledge bank and organize it into bite-sized segments for our employees to consume at their own pace. It is very easy to use and create new training modules so the scope of business cases are truly limitless, given the flexibility of that platform.

Pros

  • Employee onboarding
  • Continuous Training
  • Ad Hoc Training Assignments

Cons

  • Tracking of progress completion glitches and doesn't accurately record the progress made when sessions time out

Return on Investment

  • WorkRamp has allowed us to roll out training, faster and more seamless
  • We can onboard employees faster

Usability

Makes training and learning fun again!!

Incentivized
Courtneay LewisView profile
Customer Support Executive in Customer Service at Our Place (51-200 employees employees)

Use Cases and Deployment Scope

We use WorkRamp as a resource to create and hold all of our learning and training resources for certain departments in the company. WorkRamp alleviates the many links and websites we had to keep track of to find information throughout the departments and brought them all to one location which allows us easier assess to answer questions in the customer service department for me.

Pros

  • WorkRamp is very easy to read and maneuver the site.
  • WorkRamp allows you to upload or create learning resources very easily.
  • WorkRamp makes it very easy to find tagged information for different departments.

Cons

  • Auto tagging resources by keywords being used can be helpful to the party in charge of maintaining the information.

Most Important Features

  • The amount of storage.
  • The ability to tag resources.

Return on Investment

  • We are much more knowledgeable in our respective teams and across departments regarding what each team is working on or has control over.

Love this product!

Verified User
Program Manager in Sales (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use WorkRamp to onboard new employees, train sales reps on sales plays, and use the platform for continued education.

Pros

  • Customer service.
  • Drag-and-drop course creation.
  • Great UX/UI for both users and admin.
  • Salesforce integration.

Cons

  • Reporting.
  • Automation.

Most Important Features

  • Access to learning based on user groups.
  • Great customer service.
  • Consistent improvement in product and roadmap.
  • Quizzing and certification.

Return on Investment

  • Decreased time to ramp.
  • Time saved - Access to learning without needing to go to PMMs or other knowledge experts.

Alternatives Considered

Bigtincan

Other Software Used

Guru, Google Drive

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