SAP SuccessFactors HCM

Score8.4 out of 10

1,235 Reviews and Ratings

What is SAP SuccessFactors HCM?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

Categories & Use Cases

Media

Screenshot of how to navigate to all SAP SuccessFactors solution modules and complete tasks using natural language—thanks to Joule, the AI copilot with generative AI.

Screenshot of where to acquire future-ready skills by sourcing, engaging, and hiring top talent, as well as save time evaluating candidates and match skills to roles more efficiently with AI-powered applicant screening.

Screenshot of some of the metrics that empower HR professionals, analysts, and business partners to answer questions about a workforce, or that influence business decisions with data-driven insights and an evidence-based approach to HR.

Screenshot of the mobile interface, which also helps automate processes to improve employee and manager self-service, and strengthen compliance.

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Screenshot of how to navigate to all SAP SuccessFactors solution modules and complete tasks using natural language—thanks to Joule, the AI copilot with generative AI.

Update personal information
Employees can update personal profile with change of address, dependents, or other personal data.
Category average: 8.3
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8.2
Employee demographic data
Administrators have the ability to enter detailed demographic data for each employee.
Category average: 8.1

Report builder
Report builder allows custom reports to be created using a GUI.
Category average: 7.4
Pre-built reports
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
Category average: 7.2
Ability to combine HR data with external data
Ability to bring data from external systems like CRM and combine with HR data.
Category average: 6.5

Sally Mcown

HRIS Manager in Human Resources at Cera Mortgage (501-1000 employees employees)

Use Cases and Deployment Scope

At its core, Successfactors is helping us solve the coordination puzzle. Linking departments, workflows, and data trails that used to live in isolation. It handles everything from onboarding and recruiting to learning our over 500 employees across 10 states.

Pros

We are automating loan officers' onboarding through the employee central module, and it's doing a pretty good job.
Keeps role hierarchies well synchronized across departments.

Cons

There's always heavy customization required once you move beyond the standard workflows.

Return on Investment

Superb onboarding efficiency.
Using the learning and performance modules together, we achieved near-perfect compliance visibility across all regulated roles.

Usability

Other Software Used

Benefitfocus, HiBob

Andrew Smith

Product Lead - SuccessFactors in Human Resources at Jaguar Land Rover (10,001+ employees employees)

Use Cases and Deployment Scope

SuccessFactors is used as our core Global HR system which encompasses Employee Central and Talent Modules. It is used in the end to end employee management including recruitment, onboarding, learning, performance etc SuccessFactors with EC has addressed our global management of employee data that then links to multiple external systems that the business uses to operate. The scope of it us particularly with EC was that it was part of JLR future SAP landscape with S4Hana and the other SAP based products used.

Pros

Employee Data Management and Control
HR processes Automation
Employee User Experience
Global HR approach

Cons

Centralise configuration management
Test Simulation Analysis
HRIS Sync
Employee End to End modelling

Return on Investment

Global centralised HR platform improving consistency
Data Controls and Security
Ess and Mss capabilities is super
Flexibility to our Processes and future direction we take this technology

Usability

Other Software Used

OpenText Content Manager, SAP Concur, DocuSign

Sydney Sestilli

HRIS Analyst in Human Resources at Element Solutions Inc (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use this for ONB, RCM, Compensation, Performance Management and EC. Some issues we have are for Story reports, once the query is built it tends to keep loading and time out. Some other issues we have are that the system was not implemented correctly when the adoption was made, so we are now 4 years later fixing these issues.

Pros

Ease of Onboarding new employees
Launching Bonus Statements
Maintaining a Global employee workforce

Cons

Reporting
Accommodating those who aren't tech savvy
More automation

Return on Investment

Faster Onboarding processes
More career development within the organization

Usability

Other Software Used

ADP Workforce Now, ServiceNow HR Service Delivery

Akhtar Khan

Senior Manager ERP SAP in Information Technology at The Zubair Corporation (5001-10,000 employees employees)

Use Cases and Deployment Scope

we use Rise with SAP and SuccessFactors EC, ECP, PMGM, Compensation, Recruitment, onboarding, Succession Management. At the moment we are ok, the only thing is SSL certificates, we buy it each year. We require option to purchase it for at least next 5 years.

Pros

Organization structure for all employees
search an employee across the group
leave application
payroll upgrade with country specific labor laws

Cons

complex shift scheduling
System utilization report to enhance the system usage across the group
email ID for each employee, even for the cleaning and labor staff who does not even know how to use system.
SSL certificates updates

Return on Investment

visibility
future planning
analytics
Single source of information across the group

Usability

Amanda Buehler View profile

P&C Systems Analyst II in Human Resources at Southwire Company LLC (5001-10,000 employees employees)

Use Cases and Deployment Scope

Starting my SAP journey with SuccessFactors has been an incredibly rewarding experience. After obtaining certifications in Learning Management System (LMS), Performance and Goals (PMGM), and Compensation (COMP) and multiple SF Accredidations, I felt well-equipped to dive into the world of SAP—and SuccessFactors proved to be the perfect launchpad. The platform's intuitive design and robust functionality made it easy to apply what I had learned during my certification process. Whether managing learning paths, aligning performance goals, or structuring compensation plans, the system offers powerful tools that are both user-friendly and deeply customizable. SuccessFactors has been instrumental in helping me grow professionally and establish a strong foundation within SAP. I’m excited to continue building on this experience and exploring new modules and opportunities within the SAP ecosystem that peaks my interest and love for knowledge.

Pros

SuccessFactors LMS allows organizations to create tailored learning experiences based on roles, skills, and career goals.
Helps align individual goals with organizational objectives, promoting transparency and accountability.
Streamlines merit increases, bonuses, and equity awards with configurable rules and budget controls.

Cons

While SuccessFactors offers many built-in reports, customizing them to meet specific business needs often requires advanced skills or external tools.
Generating reports with extensive data can be slow or even time out, especially in Employee Central.

Return on Investment

HR productivity between functional, technical and HR Business Partners.
Improved HR Flexibility with different cross area functions to have a better understanding of SAP SF Modules

Usability

Other Software Used

Microsoft 365 Copilot, Cleo Integration Cloud, SAP Cloud for Social Engagement

UKG Ready

Cornerstone OnDemand

UKG Pro

Oracle Fusion Cloud HCM

Workday Human Capital Management

Dayforce

SAP SuccessFactors HCM

What is SAP SuccessFactors HCM?

Categories & Use Cases

Media

Key Features

Top Performing Features

Update personal information

Tracking of all physical assets

Employee demographic data

Areas for Improvement

Report builder

Pre-built reports

Ability to combine HR data with external data

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

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