#1 most frequent
United States of America
32.2%3,233 installations of 10,037
What is SAP SuccessFactors HCM?
SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.
Categories & Use Cases
Media
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Screenshot of how to navigate to all SAP SuccessFactors solution modules and complete tasks using natural language—thanks to Joule, the AI copilot with generative AI.
Top Performing Features
Update personal information
Employees can update personal profile with change of address, dependents, or other personal data.
Category average: 8.3
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8.2
Employee demographic data
Administrators have the ability to enter detailed demographic data for each employee.
Category average: 8
Areas for Improvement
Report builder
Report builder allows custom reports to be created using a GUI.
Category average: 7.3
Pre-built reports
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
Category average: 7.2
Ability to combine HR data with external data
Ability to bring data from external systems like CRM and combine with HR data.
Category average: 6.5
Who Buys & Uses SAP SuccessFactors HCM
#1 most frequent
Manufacturing
24.8%2,491 installations of 10,046
“The platform is the core HR systems providing employees data to approx. to 200 systems.”
#2 most frequent
Professional, Scientific, and Technical Services
15.0%1,505 installations of 10,046
“it saved a lot of time by automating things like job postings and applicant tracking”
#3 most frequent
Finance and Insurance
7.4%747 installations of 10,046
#2 most frequent
Germany
10.8%1,080 installations of 10,037
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.3%536 installations of 10,037
Pros
- Intuitive user interface and overall ease of use
- Robust reporting and centralized data access for data-driven decision-making
- Effective talent and performance management, including goal setting and appraisals
Cons
- User Interface (UI) and User Experience (UX) are often described as not intuitive, outdated, or lacking customization
- System complexity requires extensive training for effective use and implementation
- Difficulties with reporting functionality and data extraction
My SAP SuccessFactors experience in Mortgage.
Use Cases and Deployment Scope
At its core, Successfactors is helping us solve the coordination puzzle. Linking departments, workflows, and data trails that used to live in isolation. It handles everything from onboarding and recruiting to learning our over 500 employees across 10 states.
Pros
- We are automating loan officers' onboarding through the employee central module, and it's doing a pretty good job.
- Keeps role hierarchies well synchronized across departments.
Cons
- There's always heavy customization required once you move beyond the standard workflows.
Return on Investment
- Superb onboarding efficiency.
- Using the learning and performance modules together, we achieved near-perfect compliance visibility across all regulated roles.
Usability
Other Software Used
Benefitfocus, HiBob
SuccessFactors HCM Review
Use Cases and Deployment Scope
SuccessFactors is used as our core Global HR system which encompasses Employee Central and Talent Modules. It is used in the end to end employee management including recruitment, onboarding, learning, performance etc SuccessFactors with EC has addressed our global management of employee data that then links to multiple external systems that the business uses to operate. The scope of it us particularly with EC was that it was part of JLR future SAP landscape with S4Hana and the other SAP based products used.
Pros
- Employee Data Management and Control
- HR processes Automation
- Employee User Experience
- Global HR approach
Cons
- Centralise configuration management
- Test Simulation Analysis
- HRIS Sync
- Employee End to End modelling
Return on Investment
- Global centralised HR platform improving consistency
- Data Controls and Security
- Ess and Mss capabilities is super
- Flexibility to our Processes and future direction we take this technology
Usability
Other Software Used
OpenText Content Manager, SAP Concur, DocuSign
HRIS Analyst
Use Cases and Deployment Scope
We use this for ONB, RCM, Compensation, Performance Management and EC. Some issues we have are for Story reports, once the query is built it tends to keep loading and time out. Some other issues we have are that the system was not implemented correctly when the adoption was made, so we are now 4 years later fixing these issues.
Pros
- Ease of Onboarding new employees
- Launching Bonus Statements
- Maintaining a Global employee workforce
Cons
- Reporting
- Accommodating those who aren't tech savvy
- More automation
Return on Investment
- Faster Onboarding processes
- More career development within the organization
Usability
Other Software Used
ADP Workforce Now, ServiceNow HR Service Delivery
My SuccessFactors Reviews Recommendations
Use Cases and Deployment Scope
we use Rise with SAP and SuccessFactors EC, ECP, PMGM, Compensation, Recruitment, onboarding, Succession Management. At the moment we are ok, the only thing is SSL certificates, we buy it each year. We require option to purchase it for at least next 5 years.
Pros
- Organization structure for all employees
- search an employee across the group
- leave application
- payroll upgrade with country specific labor laws
Cons
- complex shift scheduling
- System utilization report to enhance the system usage across the group
- email ID for each employee, even for the cleaning and labor staff who does not even know how to use system.
- SSL certificates updates
Return on Investment
- visibility
- future planning
- analytics
- Single source of information across the group
Usability
Launching my SAP Journey How SuccessFactors Empowered My Growth In HCM
Use Cases and Deployment Scope
Starting my SAP journey with SuccessFactors has been an incredibly rewarding experience. After obtaining certifications in Learning Management System (LMS), Performance and Goals (PMGM), and Compensation (COMP) and multiple SF Accredidations, I felt well-equipped to dive into the world of SAP—and SuccessFactors proved to be the perfect launchpad. The platform's intuitive design and robust functionality made it easy to apply what I had learned during my certification process. Whether managing learning paths, aligning performance goals, or structuring compensation plans, the system offers powerful tools that are both user-friendly and deeply customizable. SuccessFactors has been instrumental in helping me grow professionally and establish a strong foundation within SAP. I’m excited to continue building on this experience and exploring new modules and opportunities within the SAP ecosystem that peaks my interest and love for knowledge.
Pros
- SuccessFactors LMS allows organizations to create tailored learning experiences based on roles, skills, and career goals.
- Helps align individual goals with organizational objectives, promoting transparency and accountability.
- Streamlines merit increases, bonuses, and equity awards with configurable rules and budget controls.
Cons
- While SuccessFactors offers many built-in reports, customizing them to meet specific business needs often requires advanced skills or external tools.
- Generating reports with extensive data can be slow or even time out, especially in Employee Central.
Return on Investment
- HR productivity between functional, technical and HR Business Partners.
- Improved HR Flexibility with different cross area functions to have a better understanding of SAP SF Modules
Usability
Other Software Used
Microsoft 365 Copilot, Cleo Integration Cloud, SAP Cloud for Social Engagement
