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WordPress

Score8.6 out of 10

3,255 Reviews and Ratings

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What is WordPress?

Wordpress is an open-source publishing platform popular with bloggers, and a content management system, known for its simplicity and modifiability. Websites may host their own blogging communities, controlling and moderating content from a single dashboard.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features WordPress has to offer, as determined by TrustRadius' reviewers.
Based on 3,255 ratings of WordPress's features
View all features

Top Performing Features

  • Community / comment management

    Users can put post/page comments through an approval process, auto-approve commenters based on their email addresses, block commenters by IP address, delete comments, etc.

    Category average: 7.4

  • API

    An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

    Category average: 8

  • Page templates

    The CMS has standard webpage templates or types of web pages (e.g. homepage, article page, interior page, blog page, etc.); users can also build custom templates.

    Category average: 7.9

Areas for Improvement

  • Bulk management

    Users can change an attribute on a group of documents or sites all at once through features such as global search and replace, making bulk changes easier.

    Category average: 7.8

  • Code quality / cleanliness

    Code generated by WYSIWYG editor is clean and validates according to W3C standards.

    Category average: 8.3

  • Library of website themes

    A library of website frameworks or themes is available as a starting point for building a website.

    Category average: 6.7

Most Frequent Users

Top 3 industries using WordPress
Based on HG Insights installation data
View all Reviews
#1 most frequent

Professional, Scientific, and Technical Services

23.2%

23,716 installations of 102,187

#2 most frequent

Information

9.6%

9,762 installations of 102,187

#3 most frequent

Manufacturing

6.8%

6,998 installations of 102,187

Reviews

What users are saying about WordPress.
View all reviews

Still one of the most versatile website platforms on the market.

Incentivized
Maria Clara DalyView profile
Director of Interactive Strategy in Marketing at Stratacomm (51-200 employees employees)

Use Cases and Deployment Scope

Wordpress is our go-to platform for building websites, whether internal intranets, CRM-esque systems, or just full-on B2B or B2C sites. It's our agency-level expertise, and we much prefer it to other systems, including Joomla and Drupal.

Pros

  • Flexibility for custom coding.
  • Multiple plugin packages allowing low-code solutions.
  • Versatile styling options and ease of scaling to different media ratios.
  • Easy to maintain and update.
  • Easy to create test environments (host-dependent) and pipelines.

Cons

  • WPEngine and Wordpress fueding is ridiculous and threatens open source integrity.
  • The GUI hasn't changed much in years and could afford to be made more modern/condensed.
  • Allow more flexibility for login customization natively within the system.
  • It would be great to have more security features enabled without relying on third-party external products.

Return on Investment

  • Overall costs are low.
  • Execution is very very flexible.
  • Breadth of third party builders and themes allow deep diversity in builds.
  • Wordpress is a standard in web builds, so many external companies have built integrations/plugins to their systems.

Usability

Alternatives Considered

Wix, Squarespace, Drupal and Joomla!

Other Software Used

Adobe InDesign, Adobe Acrobat, Adobe XD, Adobe Premiere Pro

WordPress, yes but no

Incentivized
Daniel CetinaView profile
Founder in Marketing at Immunity Digital Marketing (1-10 employees employees)

Use Cases and Deployment Scope

We used it to create our webiste. It was hard, really complicated to use, to include plugins, if you add one, the other one breaks, really hard to maintain, to organize and make it work. Not a very friendly system if you don;t have the proper experience. If you are not trined in every single plugin they have, you need to hire an expert and it will cost more money.

Pros

  • Advertising
  • Influencers offers

Cons

  • Have their own training courses
  • Being open makes it easy to get confused
  • Communication between plugins always has space to improve

Return on Investment

  • We ended up spending more, switching to a more firendly platform to build the site in house
  • After spending a few hundreds on WordPress, plug ins and more, we ended up swithching because to put everything together was really hard
  • Bounce rate was always high. It was impossible to lower those numbers

Usability

Alternatives Considered

Squarespace, GoDaddy, Shopify and Elementor

Other Software Used

Squarespace, Wix, GoDaddy, Shopify

WordPress is Pound-For-Pound Still The Best

Incentivized
Jeff Montgomery
CTO in Manufacturing at Animal Necessity (11-50 employees employees)

Use Cases and Deployment Scope

We use WordPress in a variety of ways, including blogging, standard page content, E-Commerce, and organic SEO integrations. Honestly, there's a reason WordPress is the most used platform in the world - it simply works and works very well! Any type of online business idea that we have, there's typically an easy to use WordPress solution for it. The vast majority of plugins available help us to quickly execute ideas, and its coding is also easy enough for us to custom build anything necessary.

Pros

  • Easy to use User Interface
  • Coding / Plugin Implementation is awesome
  • There's always a solution available for the platform
  • Security is easy to use and robust
  • Implementation with 3rd party platforms, such as Google's variety of tools
  • Can download and host on your own server or use their hosted servers

Cons

  • Security Holes - if you don't stay up to date you can expose yourself
  • Really have to thoroughly vet all plugins you're using
  • Code bloat - some plugins cause too much unnecessary code, leading to slower page load times

Return on Investment

  • WordPress allows us to almost instantly execute any online idea we have
  • Its coding structure is easy to work with (especially custom integrations)
  • Its User Interface is simple enough for almost anyone to adapt quickly

Usability

Alternatives Considered

Adobe Commerce (Magento Commerce), PrestaShop, Wix, Squarespace, Joomla! and Drupal

Other Software Used

Adobe Commerce (Magento Commerce), Joomla!, Drupal

A Go-To Website Tool for Medium-Sized Companies

Incentivized
Daniel BerryView profile
Marketing Manager in Marketing at Medical Coding Academy (1-10 employees employees)

Use Cases and Deployment Scope

It's used for our main e-commerce website and our order purchasing system is integrated to it through a WordPress plugin. Additionally, it integrates with our email marketing tool, online learning platform, and payment platform. WordPress is basically the most important part of our website and we use it daily to offer medical coding classes.

Pros

  • Easy to use
  • Easy to customize
  • Easy to integrate

Cons

  • Can be complex
  • Often requires third-party assistance
  • Technical and security issues pop up

Return on Investment

  • Low website cost overhead
  • Low development costs
  • Free or cheap plugins
  • Easy to find affordable third party assistance

Usability

Alternatives Considered

Jimdo, Squarespace and HubSpot Marketing Hub

Other Software Used

Jimdo, HubSpot Marketing Hub

WordPress is Ok

Incentivized
Michael Berchak
Owner / Creative at BerchakDesign (1-10 employees employees)

Use Cases and Deployment Scope

I use WordPress as the base for my page builder so that I can get the custom results I am hoping for at that time. I dont have a problem with the templates other than not being a big fan of how they work. Also since I dont do blogging I am really looking for more of a website functionality.

Pros

  • It accepts page builders well
  • It manages content very well
  • It has a lot of add ons both pay for and free

Cons

  • it gets attacked a lot because of its widespread use
  • it can be complex if you not careful on how you use it
  • Addons can cause it to crash

Return on Investment

  • None really so far but that is just as much about content
  • really it's been neutral at best
  • might be more if I pushed it more but really considering other platforms as well

Usability

Alternatives Considered

Web.com and Wix

Other Software Used

Web.com, Wix

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