WhenToWork Reviews & Insights

Score9 out of 10

4 Reviews and Ratings

Community insights

TrustRadius Insights for WhenToWork are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Thorough and organized scheduling system: Many users have expressed their appreciation for WhenToWork's thorough and organized scheduling system. They find the tab categorization to be very helpful in easily navigating through shift times, employee roles, and other important information. The level of organization provided by the software has been praised by multiple reviewers.

Useful search feature: The ability to search for staff members by name, position, or telephone number is highlighted as a useful feature by many users. This feature allows them to easily find specific employees and export lists for email and other communications.

Automatic notifications: Users highly value the automatic notifications feature of WhenToWork. They appreciate receiving faster notifications through the software than through their email, which enables them to respond quicker and secure more freelance hours. The in-app alert response feature is also loved by users as it saves them time by eliminating the need to load their email, significantly improving their response time.

WhenToWork Reviews

3 Reviews

Solid & cost effective solution for workforce scheduling

Rating: 9 out of 10

Incentivized

August 3, 2022

Use Cases and Deployment Scope

WhenToWork provides scheduling capabilities for our contact center teams. It allows us to manage a complex schedule with many team members in a clean and efficient way. Team members can view their schedule, supervisors can manage and view the entire schedule, and different teams' data is kept unique. Users can interact with the platform on desktop or mobile which is really nice!

Pros

Cost effective
Efficient for users and manager interactions
Solves the scheduling solution need
Unique view for different roles

Cons

No current issues
The system has good availability and is there when we need it, no concerns
Cost to feature ratio is really good, no issues

Likelihood to Recommend

WhenToWork is he very cost-effective solution that gives our team the capabilities they need without having to leverage in a much more developed workforce management solution. It allows us to manage role-based permissions that support multiple unique teams, supervisors, QA members, and contact center agents. All users can interact with the system on desktop or mobile.

Ari Orlinsky

Director of Information Systems in Information Technology at iostudio LLC (51-200 employees)

Vetted Review

7 years of experience

The Who, What, Where, and Why about WhenToWork

Rating: 10 out of 10

Incentivized

February 10, 2020

Use Cases and Deployment Scope

Our veterinary hospital uses WhenToWork across our entire organization. We are a 24-Hr Veterinary Specialty and Emergency Hospital with three locations and over 200 employees. WhenToWork allows us to manage everyone's schedule across all of our hospitals and services. With WhenToWork being an internet-based program, our employees can check their schedules from home and receive changes and notifications in real time. This allows us to make last-minute changes with ease. In addition, the ability to color-code entries helps everyone to see at a glance when there is a Supervisor on the shift, who is in training, or if someone has made a change in their schedule.

Pros

WhenToWork utilizes templates that make scheduling a breeze.
WhenToWork allows the user to "drag and drop" entries for quick changes.

Cons

It would be a nice feature if WhenToWork could allow the user to build schedules from the Calendar View.
Would love to see WhenToWork integrate with payroll programs, such as ADP, Paycom, Paychex, etc., so employees' schedules and hours worked would be synchronized.

Likelihood to Recommend

I find WhenToWork to be very well suited for a company such as ours with multiple locations and 24-hour operation.

With as many as 50 schedules to keep track of, it does an excellent job. The ability to combine individual schedules into a view as an entire department with varying schedules is also a plus.

Billie Fisher

Hospital Director in Professional Services at WVRC by Ethos Veterinary Health (51-200 employees)

Vetted Review

15 years of experience

View profile

W2W: Big FAN!!!

Rating: 10 out of 10

Incentivized

February 9, 2020

Use Cases and Deployment Scope

Across our organization, W2W allows full time, part-time and per diem employees to easily request or modify daily paramedic shifts. Because our industry relies on medics with multiple projects and responsibilities, it's very common for one's monthly work schedule to change multiple times. The flexibility of this web-based tool is the reason we can make sure that paramedics are available to those patients that need us at the worst time of their lives.

Pros

Web based means always accessible.
Strong messaging tool to inform all employees of schedule changes.

Cons

The mobile app is too restrictive and could use a makeover.
Would like the program to remember defaults (ie. "my positions", etc.)

Likelihood to Recommend

For a business that has last-minute scheduling changes, there's nothing that compares. Either the employee or manager can make/request changes on a situational basis.

Verified User

Employee in Corporate (501-1000 employees)

Vetted Review

12 years of experience

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