Solid & cost effective solution for workforce scheduling
Use Cases and Deployment Scope
WhenToWork provides scheduling capabilities for our contact center teams. It allows us to manage a complex schedule with many team members in a clean and efficient way. Team members can view their schedule, supervisors can manage and view the entire schedule, and different teams' data is kept unique. Users can interact with the platform on desktop or mobile which is really nice!
Pros
- Cost effective
- Efficient for users and manager interactions
- Solves the scheduling solution need
- Unique view for different roles
Cons
- No current issues
- The system has good availability and is there when we need it, no concerns
- Cost to feature ratio is really good, no issues
Most Important Features
- Cost effective
- Easy to use
- Multi-platform
Return on Investment
- Positive team impact as the solution is not a blocker
- Team members feel connected and informed
- The cost for use is very low compared to other workforce management solutions
Alternatives Considered
NICE Back Office Workforce Management
Other Software Used
NICE CXone, Slack, Google Workspace
