Webex Calling

Score8.7 out of 10

408 Reviews and Ratings

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Categories & Use Cases

Media

1 / 5

Desktop sharing
Presenters can remotely share a view of their desktop with attendees.
Category average: 9
High quality video
High quality video connection is consistently available, with few or no interruptions.
Category average: 8.5
Participant roles & permissions
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Category average: 8.8

Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Category average: 8.1
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Team document sharing
Documents can be shared with other team members.
Category average: 8.5

#1 most frequent

Professional, Scientific, and Technical Services

17.9%

65 installations of 363

“I use Webex Calling for demos, customer PoCs and Lab resource, I have used the solution for almost 4 years. It is a great call control system, specially for companies that need mobility or have remote workers, this since you only require an internet connection to get the Webex Calling services.”
— Solutions Architect, SPC Internacional (201-500 employees)

#2 most frequent

Information

14.0%

51 installations of 363

“We use Webex Calling for our communications infrastructure, handling provisioning processes, team meetings, workflow automation, and external user communication across the organization.”
— Senior Communications Specialist, Comscentre (51-200 employees)

#3 most frequent

Health Care and Social Assistance

8.8%

32 installations of 363

“We needed an up-to-date calling and VOIP solution in our offices and Cisco Webex Calling was the answer. There was a very long list of pros that made us consider this heavily before making the final decision. This works in conjunction with our current Cisco interoffice phone solution and adds lots of value.”
— Desktop Support Specialist, Mount Sinai Health System (10,001+ employees)

Ksikorzak Kondratiuk

Human Resources Assistant in Human Resources at S4GA (11-50 employees employees)

Use Cases and Deployment Scope

Webex calling is a cloud-based phone system that replaces traditional phone systems by providing effective and reliable call management services. The software has provided us with services such as instant messaging, a call center, and an auto-dialer tool, all in a single system. Deployment of the software is straightforward, and its customization options are virtually unlimited. The product is also an easy-to-integrate call management solution suitable for businesses and organisations of all sizes.

Pros

The software offers comprehensive reports and analytics, enabling us to optimize business support and growth strategies.
Pricing of the software is very flexible and its UI is very direct no need for training.
Webex Calling is a full-featured business phone system with a modern call center and personalized customer support services.

Cons

Call quality is good, but it worsens in case of network variations. The software requires a stable network, which is expensive to maintain and operate.
There are less functionalities in the mobile version of the software.

Return on Investment

The software has enabled us to develop our own customizable call management solutions, which have saved us both time and resources.
Webex Calling has enabled us to promote customer engagement by providing us with unlimited communication services across all touchpoints.
Through use of Webex Calling we are able to manage calls from any device remotely.

Other Software Used

Sophos Email, Cisco Secure Firewall, UKG Ready

Tanya Patankar View profile

Customer Service Representative in Customer Service at Intelenet Global Services Private Ltd. (10,001+ employees employees)

Use Cases and Deployment Scope

We have deployed Webex calling for both client communication and indoor communication purposes. It blends quite well on both sides of the deployment. The call quality is excellent, and it adjusts automatically with the bandwidth of the broadband services that we currently use. No calldrops have been observed until now. The high-definition audio-video streaming is another reason for deploying this fantastic software.

Pros

Client communication.
On site telephony.
Audio video wavelengths.
Low call drops.

Cons

Dashboard needs some improvements.
Little outdated design.

Return on Investment

I don't know as I was not involved in the purchase decision.

Other Software Used

Google Chat

Marwa Bouhlel

IT Manager in Information Technology at ITGate (11-50 employees employees)

Use Cases and Deployment Scope

Webex Calling is our main communication tool with our team members as well as with our clients. It has seamless features like click-to-call option which makes it easier for our clients to reach our offices directly from the web page for any assistance. The mobile application also helps us make calls on the go without any issues. Since we introduced this tool we never miss any information.

Pros

It has great integration capability especially with Webex suites which makes it more intuitive.
It supports many languages which helps us interact with clients globally.
Mobile application is on top notch.

Cons

We experience few call drops and I feel this need to be addressed.
Its easily affected by slow network which needs some attention to make it perfect.

Return on Investment

It is very affordable.
No extra cost for hardware purchases.
Acts as an all-in-one tool through integration with other tools for unified communication which promotes high productivity.

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

Jermaine Barnes

CTO at Barnes CS LLC (1-10 employees employees)

Use Cases and Deployment Scope

Currently our main number to our company rings in on the Webex app, which we run on iPhones. We also use the Webex Calling app on our telepresence devices, on computer. So it allows us to be mobile as we travel. We can get all those business calls.

Pros

I have the collaboration. It allows us to see our meetings, place calls, as well as receive our voicemail. And we can also communicate with other team members with the chat feature.

Cons

I don't have any at this time.

Return on Investment

Well, it's very affordable for my user case and I also get to take advantage of some of the partner benefits with using it internally.

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft 365

Denis Giordano

IT Assistant in Information Technology at Starcredit Srl (51-200 employees employees)

Use Cases and Deployment Scope

It has been an awesome platform that enhances our teams connectivity and productivity. It achieves this by ensuring smooth communication across all devices (both mobile and web). In addition, the fact that Webex Calling is a cloud based phone system ensures availability and scalability. In addition, thanks to effortless integration with Webex Meetings, all our communication needs are met.

Pros

Webex Calling makes communication easy.
It simplifies or rather boosts teams connectivity and thus promoting productivity.
It works from any devices - no missing communications.
Being a cloud phone system, it is always available and scaling is straightforward.

Cons

Sometimes calls can drop for no reason.
It has echo problems.

Return on Investment

It makes internal communications easy.
Supports our remote teams to communicate effectively with in house teams.
It enhances collaboration

Other Software Used

Webex App, Business Email Security, Cisco Secure Endpoint

RingEX

Microsoft Teams

Zoom Phone

Webex Calling

What is Webex Calling?

Categories & Use Cases

Media

Key Features

Top Performing Features

Desktop sharing

High quality video

Participant roles & permissions

Areas for Improvement

Voicemail Transcription

Call park

Team document sharing

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Health Care and Social Assistance

Reviews

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Other Software Used

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Other Software Used

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