Webex App Other Services (except Public Administration) Reviews & Insights

Score8.3 out of 10

1,624 Reviews and Ratings

Overview

Synthesised from 28 reviews | Last Published May 27, 2026

Webex App serves as a central platform for communication and collaboration, addressing challenges in hybrid work environments for both internal teams and external client interactions. In TrustRadius reviews, it is widely used for daily operations, facilitating video conferencing, online meetings, calls, and chat. Reviewers frequently commend its comprehensive meeting functionalities, including robust calling and screen sharing, with 50% highlighting these capabilities.

While the platform enhances productivity and offers significant cost reductions by supporting remote work, some reviewers report performance issues, including sluggishness and high resource consumption during video calls, a concern for 36% of users. Other noted drawbacks include a cluttered user interface and challenges with third-party integrations. Overall, reviewers find Webex App to be a critical tool for maintaining seamless communication and enabling real-time collaboration, despite areas for user experience refinement.

Pros

Comprehensive meeting functionalities including robust calling, screen sharing, video, chat, and recording.
High audio and video quality for a seamless meeting experience.
Cross-platform accessibility across various devices and operating systems.
Enterprise-grade security features, compliance, and multi-authentication options.
Interactive whiteboarding tools for shared content creation and real-time interaction.

Cons

Sluggish performance, lag, and high resource consumption, especially during video calls.
Requires substantial bandwidth, leading to degraded performance on unstable networks.
User interface is perceived as cluttered, unintuitive, or clunky.
Challenges with third-party integrations and broader interoperability.
Mobile app experience is less intuitive or clunky compared to its desktop counterpart.

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Webex App Reviews

9 Reviews

Other Services (except Public Administration)Consumer Services3Non-profit Organization Management6

Webex review

Rating: 7 out of 10

Incentivized

July 25, 2025

Use Cases and Deployment Scope

We recently just converted from landlines to Webex. I am on the admin team and first point of contact for outside callers. I have enjoyed being able to transfer callers easily. I am also a fan of how it will notify me of a call if I lock my computer. One of the issues with landlines, is it would be hard to do follow-up calls with landlines but with Webex I am able to call from other locations. It does seem similar to teams which helps with the learning process.

Pros

Transfers
Caller recognition
voicemails
phone history

Cons

showing who's phone is active
setting up an automated voicemail
I may have to keep looking but a chat option between team members

Likelihood to Recommend

I am still getting use to Webex and what it holds. I have really enjoyed the ease of answering calls. It also helps that I am able to answer calls wherever I am. For the office it has helped direct calls. Before we used extensions on the landlines and it was never a guarantee the call would connect. But with this I haven't had that issue. I think it would help to know when others are active or online.

Verified User

Administrative Assistant in Research & Development (Non-profit Organization Management company, 501-1000 employees)

Vetted Review

1 year of experience

Webex App review

Rating: 10 out of 10

Incentivized

March 14, 2025

Use Cases and Deployment Scope

Webex App is currently used as an app that staff communicates with each other. We are able to have quick meetings with or without camera on and keep track of our day-to-day communications within the office. We send out announcements, message each other and hold team meetings all within the app.

Pros

Keep staff communications streamlined
Instant messaging within the office
Can use the system as phone communications

Cons

easier access to know when there is a message

Likelihood to Recommend

Webex fits our remote working situation without a ton of expense

Verified User

Director in Professional Services (Non-profit Organization Management company, 11-50 employees)

Vetted Review

6 years of experience

One of the best virtual calling applications that offers easy navigation

Rating: 9 out of 10

Incentivized

February 9, 2024

Use Cases and Deployment Scope

Great help in performing daily tasks through screen sharing. It helps us communicate more efficiently with third parties. It has also helped us improve our communications. Users are familiar with the platform. Now we can have a quick and efficient online meeting. It solves a huge inaccessibility problem. Thanks to this platform, I have been able to easily collaborate with colleagues from all over the world.

Pros

Share screen
Excellent image and sound quality
Amazing user interface

Cons

I would like to see SMS notification options
I would like to have a better screen recording
Should have a better notification system

Likelihood to Recommend

It is not limited only to video conferencing but also has chat tools. The Webex App platform offers maximum data security by providing us with a communication platform. It allows audio and video quality superior to other platforms. You can set a time when everyone is available. Allows screen sharing function that integrates all participants.

Ricardo Oliveira

Data Analyst in Customer Service at Infocraft (Consumer Services, 11-50 employees)

Vetted Review

1 year of experience

"Great Comm Tool And Really Easy To Implement & Use It."

Rating: 9 out of 10

Incentivized

September 13, 2022

Use Cases and Deployment Scope

During and after the Covid-19 situation, we faced a lack of communication with our teams at different sites (location), zoom and other tools were used to make some following and retraining, but we needed a communication tool that allows us to get in contact with our teams in an easy and fast way.

Pros

Chat
Voice messages
Video
File Transfer

Cons

Not running in older versions of Windows.

Likelihood to Recommend

Communication issues that we presented using Zoom, Cisco Jabber has more capabilities and is easy to communicate. And We do not find a real issue (besides the old windows version that we got for the old program version running).

Verified User

Analyst in Quality Assurance (Consumer Services company, 51-200 employees)

Vetted Review

2 years of experience

Must app for corporate meetings

Rating: 10 out of 10

Incentivized

December 29, 2021

Use Cases and Deployment Scope

Using it for Intra department meetings .. makes the meetings easier while sharing [content] and using [the] chat box option. Also, the emoticons [are] a plus to this tool (of course my favorite one). Didn't find any lag given you have the appropriate internet connection/speed. Would definitely like to recommend others [use] this tool as it's a must for corporate meetings.

Pros

Sharing contents
Emoticons
Chat box

Cons

Status options would be nice.
Paint option while sharing.
More backgrounds.

Likelihood to Recommend

Everything is perfect. Just need [a] few additional features like status options etc.

Verified User

Professional in Customer Service (Consumer Services company, 10,001+ employees)

Vetted Review

3 years of experience

Webex provides a good meeting experience

Rating: 5 out of 10

Incentivized

November 18, 2021

Use Cases and Deployment Scope

We are using it in an ad-hoc manner. Different departments have the ability to use different software. Depending on the needs, or who they are trying to communicate with [they] have the ability to determine the best software for their needs. The use is on a department by department, or almost a user by user basis.

Pros

Video.
Call quality.
Visual appeal.

Cons

Layout is sometimes unintuitive.
Controls are not obvious at times.
Setup instructions are sometimes confusing for new users.

Likelihood to Recommend

Webex is like all the other video communications pieces of software out there. It generally works well and can be used for all types of situations. We use it where the client also uses it or has a preference for it. Or, if individuals are used to it they are free to use it as well. It works well where any meeting software is needed or if your clients are using the product.

Verified User

Team Lead in Information Technology (Non-profit Organization Management company, 11-50 employees)

Vetted Review

5 years of experience

Jab away with Cisco Jabber

Rating: 9 out of 10

Incentivized

May 13, 2021

Use Cases and Deployment Scope

Conveniently use Cisco Jabber in lieu of desk phones for both local, national, and international calls. When connected to VPN, calls can be received and placed online via laptop so employees are able to stay in constant connection. Rings leave messages, all of which are available online so no need to be tied to a desk. Hands-free access and great for multi-tasking.

Pros

Ease of making/receiving calls via laptop.
Managing address book and call log.
Can remain logged in anytime you are online.

Cons

I haven't tried video calling in Jabber, since we also use Cisco Teams for con calls but I imagine these would work just as well.

Likelihood to Recommend

Cisco Jabber is cost-effective and can be used anywhere there is VPN access for ease of calls, access to messages, reviewing call logs, and for hands-free access where moving between locations is necessary. Larger and nationwide organizations would gain the most ROI due to greater collaboration between groups and personnel.

Verified User

Director in Research & Development (Non-Profit Organization Management company, 5001-10,000 employees)

Vetted Review

3 years of experience

Jabber is a useful tool

Rating: 9 out of 10

Incentivized

December 18, 2018

Use Cases and Deployment Scope

It is used as an inner office communication tool. It cuts down on emails and you can have a real-time conversation with colleagues while still working at your desk.

Pros

quick conversations
can tell when people are available or if they are on a call, away, or in a meeting.
can add participants to conversations
can add attachments to conversations

Cons

wish you were able to save conversations
would be nice to be able to delete conversations rather than reset all conversations
wish there were more emoticons

Likelihood to Recommend

Jabber is good for a quick conversation to get a question answered while still working at your desk. It's nice to be able to not get up from the desk when you're working on a tight deadline and need help from a colleague. It is quicker than email and doesn't clog up your inbox.

Dennis Junius

Project Manager at Association of Corporate Counsel (Non-Profit Organization Management, 51-200 employees)

Vetted Review

4 years of experience

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Jabbering Away on Cisco Jabber

Rating: 8 out of 10

Incentivized

December 5, 2017

Use Cases and Deployment Scope

Jabber is currently being used by my whole organization as an internal instant messaging tool. It is helpful because it is tied to our phone services and we can see when someone is in a meeting or not without opening up Outlook. It also cuts down on the amount of emails we send since we can have real-time conversations about an issue or use it to answer quick questions that don't really need an email. It makes communication easier and more efficient.

Pros

It integrates phone services so that you can see who is calling and even dial using your computer. It also makes it easy to see missed calls and listen to voicemails through email/computer.
Connectivity: It helps answer simple questions quickly and stay in touch with remote employees.
Cuts down on the amount of emails sent each day which means that emails can be used for longer messages or ones that need attachments and it is easier to sift through emails and focus on important messages without the clutter of short messages/quick questions.

Cons

It would be great to be able to tie Jabber to additional phone lines other than my direct number so that voicemails could be received and answered more promptly and so that I can see missed calls or incoming calls on my computer to other lines that I answer.
It's hard to search for and add contacts to the chat function in Jabber.
The window indicating a new message appears at the top of the screen instead of at the bottom where I am used to seeing desktop notifications which can be difficult to adapt to.

Likelihood to Recommend

Jabber is great for organizations that have a number of remote workers (whether it's full-time or a few days a week) so that everyone can keep in touch more regularly than having to send numerous emails. It works really well for laptop/desktop computers, but I don't think it works well when traveling because it's more difficult to use when on the road. It also really works well if it is integrated with the organization's phone and calendar services. It loses its productivity if it's used only for instant messaging.

Jeanette Gass

Program Development & Special Projects Coordinator in Research & Development at The Optical Society (OSA) (Non-Profit Organization Management, 51-200 employees)

Vetted Review

1 year of experience

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