Weave - Not Perfect, but Solid VOIP and Patient Communication platform for Medical Practices
Use Cases and Deployment Scope
We implemented Weave primarily as a new VOIP system to replace our old Comcast phone system. Weave VOIP was an upgrade over comcast in terms of flexibility and customization of the system (phone call routing, scheduling, etc.), but also came with several Patient Communication features such as automated appointment reminders, review requests, integrated 2 way text messaging queue, and other features that allowed us to consolidate our tech stack and eliminate other third part vendors who provided this functionality (SolutionReach). On top of that, Weave offers more advanced analytics (Comcast essentially offers none) for phone calls and digital payment solutions as well (via Stripe integration).
Pros
- VOIP Phone System
- Automated Appointment Reminders
- Phone Call Analytics
- Flexible customization options for phone system and appointment reminders
- Inbound customer phone call and text message management
- Auto-reply via text message from missed call
- Phone call recordings for quality control
- Integrated Fax
Cons
- Analytics and Reporting
- Email Communications
- System Reliability
Likelihood to Recommend
Weave integrates with Nextech which is a nice tech stack setup for phone, EMR, text messaging, appointment reminders, voicemail, etc. It would also work well for small medical practices that can use it as an all-in-one system and aren't super worried about tracking where patient leads are coming from (Weave is not a CRM or marketing automation platform). For larger, more complex organizations, they may find a greater need for enhanced integrations with a CRM or marketing automation platform which is not a strong suit of Weave.
