Weave

Weave is a patient communication system that helps small businesses centralize multi-channel communication via phone, text, email and chat. Although Weave is primarily used in the healthcare industry, the system offers comprehensive support to a variety of small businesses. Professional services, such as accounting firms and medical spas, use Weave to attract new customers and improve customer retention. Weave also supports the Home Services industry by building customer loyalty and maintaining a strong reputation to generate more business. This system functions as the complete business toolbox, providing features that drive engagement and improve customer interactions.

Review Management

Businesses value Weave's review management tool, which monitors and collects reviews from sources like Google and Facebook. According to Weave, 92% of customers use online reviews to select a business and 79% of customers trust online reviews as much as personal recommendations. The system enables small businesses to develop an online presence and attract new customers. Automated texts encourage customers to leave reviews immediately after their appointments. Weave offers real-time notifications for new reviews, helping businesses quickly address customer feedback.

Email Marketing

Another notable feature is Weave email marketing, which enables small businesses to build successful email marketing campaigns. The email marketing feature is designed for those who do not have previous experience with email marketing strategies. Weave believes that email marketing plays a crucial role in generating revenue and effectively communicating with customers. Businesses have access to libraries of pre-written templates that save time and create personalized emails. Weave makes it easy to deliver updates to your entire customer base.

Scheduling

Weave's scheduling feature reduces the possibility of no shows and automatically sends customizable texts or email reminders. The Web Assistant manages online appointment requests and text connect conversations, giving your employees the ability to respond when they have free time. Weave includes smart confirmations that use two-way texting and email to automatically communicate with customers and eliminate scheduling conflicts. Businesses can resolve schedule gaps with their Quick Fill list, which sends personalized messages to customers whenever there is a last-minute cancellation.