What is Vonage Contact Center?
Vonage Contact Center (VCC) supports communications inside and outside organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. It enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver better customer experiences and enhanced productivity.
VCC is cloud-based and integrates with CRMs to centralize customer data, offers omnichannel features that are easy-to-use, and uses AI that routes customers to the right service regardless of telephony provider.
VCC AI-powered features include the Vonage AI Virtual Assistant, which brings conversational AI to self-service requests and automates simple questions that may not need a live agent. Its capabilities include:
VCC AI-powered features include the Vonage AI Virtual Assistant, which brings conversational AI to self-service requests and automates simple questions that may not need a live agent. Its capabilities include:
- Conversation Analyzer quickly helps transcribe, tag, and QA customer calls.
- Custom dashboards and wallboards deliver real-time visibility into KPIs.
- Video and screen sharing brings a new level of customer engagement.
- Agent Assist enhances agent productivity and boosts customer engagement, leading to better outcomes.
- A suite of communications APIs enriches contact center experiences.
Built specifically for contact centers, Vonage's AI-driven speech recognition and analytics technology makes voice recordings the ideal source for training machine-learning models, replaces IVR with virtual agents, and helps live agents find answers faster.
Categories & Use Cases
Videos
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
FAQs
What is Vonage Contact Center?
Vonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.
What are Vonage Contact Center's top competitors?
RingEX, Five9, and Talkdesk are common alternatives for Vonage Contact Center.
What is Vonage Contact Center's best feature?
Reviewers rate Interactive voice response, Inbound call routing, and Recording highest, with a score of 10.