Verint Real-Time Coaching and Wrap-Up Call Summaries

Verint® Real-Time Agent Assist™ is designed to analyze contact-center calls and desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your customers and organization.

When specified linguistic, acoustic, and application criteria are met, employees receive automated assistance and guidance in a centralized notification center—helping improve CX, reduce cost and handle time, decrease employee churn, and create a smoother employee onboarding process.