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Verint Digital Feedback on Verint Customer Experience

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What is Verint Digital Feedback on Verint Customer Experience?

Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer solution for omnichannel CX, a fully connected platform that enables users to listen, analyze and act on customer interactions across channels.

Categories & Use Cases

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Retail Dashboard Example. Manage satisfaction and loyalty program metrics (such as NPS, CSAT) from one dashboard.
Digital Feedback Experience Quality. A retail example of customer-initiated feedback via web, mobile, and in-person channels throughout the buying journey.
Digital Feedback Geo Location Selector. Use digital feedback with geo-location capabilities to solicit location-level feedback and drive increased feedback volume.
Digital Feedback Survey. Capture feedback from your customers by listening and identifying issues in real-time.
Verint Digital Behavior Analytics. Customer session replays provide interaction data from mouse tracks, touch gestures, clicks and form interactions. Prioritize actions to optimize CX based on real customer behavior on digital channels.

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