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Verint Digital Feedback on Verint Customer Experience

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What is Verint Digital Feedback on Verint Customer Experience?

Verint® Digital Feedback™ captures customer-initiated feedback via web and mobile channels throughout the digital customer journey.

It is used to make customer experience improvements based on omnichannel insights, including:

· Optimizing and/or redesigning a website

· Delivering an optimal mobile experience

· Connecting channels to create sustainable competitive advantage

· Improving satisfaction continuously

· Developing accurate and comprehensive journey maps

· Building a more people-centric culture across a company

Verint Digital Feedback is formerly known as OpinionLab. It is now a fully integrated solution of Verint Experience Management.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2024
Top Rated 2024
Top Rated
2023
Top Rated 2023
Top Rated
2022
Top Rated 2022

Screenshots

Retail Dashboard Example. Manage satisfaction and loyalty program metrics (such as NPS, CSAT) from one dashboard.
Retail Dashboard Example. Manage satisfaction and loyalty program metrics (such as NPS, CSAT) from one dashboard.

Retail Dashboard Example. Manage satisfaction and loyalty program metrics (such as NPS, CSAT) from one dashboard.

Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal

Downloads

FAQs

What is Verint Digital Feedback on Verint Customer Experience?
Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer solution for omnichannel CX, a fully connected platform that enables users to listen, analyze and act on customer interactions across channels.
What are Verint Digital Feedback on Verint Customer Experience's top competitors?
Qualtrics XM for Strategy and Research, Medallia, and Calabrio ONE are common alternatives for Verint Digital Feedback on Verint Customer Experience.