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UserTesting

Score8 out of 10

298 Reviews and Ratings

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What is UserTesting?

UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.

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Categories & Use Cases

Media

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.
Screenshot of Interactive Path Flows Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.
Screenshot of Keyword Mapping Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.
Screenshot of Video capture and live streaming Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.
Screenshot of Audience targeting Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.

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Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.

Who Buys & Uses UserTesting

UserTesting Reviews

What users are saying about UserTesting.
View all UserTesting reviews

Pros

  • Effective participant recruitment for diverse and appropriate panelists
  • Intuitive design for setting up and customizing research studies
  • Robust feature set including specialized testing tools

Cons

  • Concerns about the authenticity and professionalism of the participant pool
  • Clunky scheduling system lacking advanced integration options

Efficient Way to Gather Authentic Input

Incentivized
Verified User
Project Manager in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

I have used UserTesting on research projects I have been on in the past where I have used this tool to conduct surveys, market research, user interviews and overall insights on a specific brand or product from diverse audiences.

Pros

  • Surveys
  • Diverse Audiences
  • Recording Features

Cons

  • Research Insights
  • Note Taking
  • AI features

Return on Investment

  • Real time feedback
  • Research insights
  • Surveys

Usability

a useful tool

Incentivized
Verified User
Contributor in Research & Development (201-500 employees employees)

Use Cases and Deployment Scope

Features, new designs, iterative products, etc for people on the Philadelphia area.

Pros

  • Recruit for individual interviews
  • Usability testing
  • Speed on short test recruitment

Cons

  • Screening for legitimate participants
  • Pricing on credit system to be more accessible
  • Survey capabilities

Return on Investment

  • Less error on release products
  • Helping us kill not functional products beforehand
  • Helping estimate potential drop out in a user journey

Usability

Alternatives Considered

User Interviews, Amazing Marvin, User Insight, Fuel Cycle and Sprig

Other Software Used

SurveyMonkey

User testing a great research tool in constant evolution.

Incentivized
Jean LavergneView profile
Sr UX Designer in Marketing at Manulife (10,001+ employees employees)

Use Cases and Deployment Scope

We use UserTesting to validate our assumptions on a product design. To make better decisions to improve the user experience and enhance our product usability, and to create more user-friendly designs. This process helps us reduce the risk of proposing the wrong product design and increase customer satisfaction by aligning the product more closely with what the user wants and expects.

Pros

  • Easiness of the Recruitment process.
  • Easiness of building Questionnaire and Survey.
  • Great number of features that helps gathering insights.

Cons

  • I wish there were a better way to export the insights, rather than exporting the data in Excel.
  • An example would be to have a list of pre-made reports to choose from.

Return on Investment

  • We can build tests and gather the insights from those tests to validate our products at a breakneck pace.
  • By quickly validating our assumptions, we can adjust or refine our designs to ensure the final results are more user-focused.
  • Recently, by testing and comparing two different flows for a form, we were able to create the right solution that gave us better leads compared to the former form. This results in better leads, better data about the user, and better support at the end for this user.

Usability

Other Software Used

Microsoft 365, Figma, Microsoft Teams

Powerful tool that would benefit from its own purpose

Incentivized
Ryan Guinee, CFLEView profile
Senior UX Designer in Product Management at Cru (1001-5000 employees employees)

Use Cases and Deployment Scope

UserTesting is empowering our organization to give users a voice. We are integrating their voice into our strategic priorities and it's helping us shape decisions that affect them. I conduct a variety of tests including persona development interviews, prototyping tests, IA (information architecture) tests like card sorting, or generative research where we just want to talk to users and understand their world.

Pros

  • Panelist recruitment and diversity of panelists.
  • Flexible incentive structure.
  • Breadth of testing modes from simple to complex.

Cons

  • Navigation and site structure is confusing.
  • Managing test folders is cumbersome.
  • Questionable user consent and privacy policies.

Return on Investment

  • Decreased decision-making time/fatigue for design strategy.
  • Increased our research throughput.
  • Catching errors/misunderstanding early in the development cycle.

Usability

Using UserTesting's umbrella of products to drive web conversion rates up!

Incentivized
Caitlin HindleView profile
User Researcher in Marketing at Sage (5001-10,000 employees employees)

Use Cases and Deployment Scope

Working in marketing, we use UserTesting to help us surface user pain points and feedback that are then fed back to our optimisation squads. The squads pick out these opportunities for testing and we a/b test hypotheses backed by user research which helps drive conversion rates. We also use UserTesting to conduct user research on prototypes to allow us to get early feedback and for designers to iterate on experiences before they've ever even launched on the website.

Pros

  • Multi-method studies
  • Visualising results
  • Centralised repository of research

Cons

  • AI functionality in UserTesting and EnjoyHQ
  • Participant quality in UserTesting
  • Better recruitment numbers for niche profiles

Return on Investment

  • Increased conversion rate
  • Research backed experimentation hypotheses
  • Tracking recurring issues over time

Usability

Alternatives Considered

Userlytics and EnjoyHQ

Other Software Used

Userlytics, EnjoyHQ, Miro

UserTesting Alternatives

Products similar to UserTesting that may also meet your needs.
View all UserTesting alternatives
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