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Upside Business Travel

Score9.3 out of 10

10 Reviews and Ratings

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What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

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Reviews

What users are saying about Upside Business Travel.
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Small company feel, big company delivery

Incentivized
Jessica Fish
Executive Assistant in Corporate at Mango Languages (51-200 employees employees)

Pros

  • The customer service is fantastic - you can call and get help from a live person immediately.
  • Great follow through - they check up and make sure everything went well.

Cons

  • As an assistant, it would be nice to see features that focus on booking for other people - for instance, I would like to be able to save user information and simply select them rather than having to enter their information each time. Or be somehow linked to their account so they can update information as needed and I can use their profile to create trips.

Return on Investment

  • It's much easier to be able to send employees to the same website and know that they're getting the best price, rather than having them do research on their own.
  • Having a company to contact about travel issues, rather than having to handle them internally is a great help as well.

Alternatives Considered

Concur Travel and Expense and Egencia

Other Software Used

Adobe Acrobat DC, Asana, Concur Travel and Expense, Egencia

The Upside of Business Travel

Incentivized
Maurice Rios
COO (Chief Operating Officer) in Professional Services at SOAP Engineering (11-50 employees employees)

Pros

  • Customer Support. Our business travel changes in real-time. Sometimes we have to make multiple changes to our travel in one day. The Upside Support team is always there to change the travel, especially when my travelers do not have the time to step away from work to get on the phone with airlines, hotels, and rental car agencies.
  • Travel Tools. From the web site to the phone app, the Upside tools are very easy to use and are very extensive with functionality.
  • Prepay for travel. Prepaying for travel simplifies the booking process and eliminates the need for corporate cards.

Cons

  • I would prefer to not create multiple employee accounts in order to save traveler information. I like to keep my booking centralized to one account. If I do not have a user account for each traveler, I have to reenter the information every time each employee travels. There is a way to restrict each user, but I'd rather not have accounted for each at all.
  • Some of my customers require itemized invoices. Upside's invoices lack the detail.

Return on Investment

  • Travel policy enforcement by the application has helped keep cost down.
  • Our travel budget has grown twofold this year. The cashback feature obviously is a good return to our business.
  • Expedited paperwork and travel documentation have removed overhead and the extensive need for travel administration.

The upside is Upside!

Incentivized
Dustin AliseView profile
Senior Client Relations Manager in Customer Service at Brushfire (11-50 employees employees)

Pros

  • Having all of your information all in one place.
  • Booking trips is so easy.

Cons

  • Flight selection are sometimes limited.
  • Cannot pay for a rental car online.

Return on Investment

  • It has consolidated all of our travel charges into one place.
  • Saved us money when booking flights.

Alternatives Considered

Expensify

Other Software Used

Slack, Expensify, Zendesk

Upside is Incredible

Incentivized
Jared LydaView profile
Director Of Operations at Beta Upsilon Chi (11-50 employees employees)

Pros

  • The website is great and easy to use.
  • The mobile app is helpful and laid out in a way that makes sense.
  • The 24/7 Navigator support is incredible.

Cons

  • I can't think of anything I'd add to the service.

Return on Investment

  • It has streamlined the process for booking travel for our company.
  • They send me reports instead of me having to create them on my own.
  • It saves time at every turn.

Other Software Used

SimpleTexting, Expensify, 1Password, Slack

Making Travel Easy Again

Incentivized
Verified User
Director in Corporate (11-50 employees employees)

Pros

  • Consolidated Travel Booking & Management
  • Easy Reporting & Expense Tracking

Cons

  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.

Return on Investment

  • Reduced management time in coordinating travel.
  • Reduced expense tracking and reimbursements.

Other Software Used

Zapier, Zendesk, G Suite