Upper Hand

Upper Hand is a provider of full-suite sports and fitness management software that aims to enable businesses to achieve more while doing less. Upper Hand untangles the complexities behind running a business to empower teams to deliver stronger client outcomes that grow the bottom line.

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - can use Upper Hand’s integrated software and payments platform to operate their businesses, increase customer satisfaction, and leverage real-time data for better decision-making.

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, and program association.

The vendor's value proposition is that Upper Hand will:

Optimize business operations:

• Save time and money by eliminating time-consuming workarounds from inefficient tools/processes

• Improve staff efficiency, morale, turnover, and overall business productivity

• Reduce risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

• Higher conversion rates via a booking process designed to reduce friction during checkout

• Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences

• Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

• Access to accurate customer and payments data in real-time

• Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth

• Integrated software & payments platform eliminates need to aggregate data from multiple costly sources