UKG Pro Reviews & Insights

Score7.4 out of 10

1,444 Reviews and Ratings

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UKG Pro

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Overview

Synthesised from 16 reviews | Last Published May 26, 2026

UKG Pro is primarily adopted as a comprehensive Human Capital Management (HCM) platform, serving as a central system for various HR and payroll functions across organizations. Reviewers frequently leverage it for core payroll processing, employee data management, timekeeping, and recruiting. In TrustRadius reviews, its robust core HR functionalities and user experience are consistently highlighted, with 7 out of 16 reviewers noting its consistent and accurate payroll processing. The platform is also valued for its reporting capabilities and ease of use for administrators and employees.

While reviewers appreciate the operational efficiencies and streamlined HR processes, some point to areas for improvement. Concerns frequently arise regarding the stability and customizability of the Onboarding and Recruiting modules, with 38% of reviewers citing issues. Difficulties in reporting and data export, along with customer support responsiveness, are also noted as areas needing enhancement. Overall, reviewers find UKG Pro to be a valuable tool for centralizing HR operations, though specific module functionalities and support services present opportunities for refinement.

Pros

Consistent and accurate payroll processing.
Robust reporting capabilities for custom and scheduled reports.
Ease of use for administrators, managers, and employees.
Streamlines HR processes like performance reviews and merit management.
Centralizes payroll, benefits, and core employee data.

Cons

Onboarding and Recruiting modules lack stability and customizability.
Reporting and data export can be difficult to configure and unintuitive.
Customer support responsiveness and expertise need improvement.
Benefits module lacks mobile accessibility for enrollment.
API interfaces can fail and are complex for non-technical users.

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UKG Pro Reviews

1076 Reviews

Videos

UKG Pro helped modernize our payroll process

Rating: 8 out of 10

Incentivized

June 30, 2025

Use Cases and Deployment Scope

We use UKG Pro for payroll and it has made our payroll processes much easier and more streamlined since transitioning in December 2024.

Pros

Training
Easy platform to use

Cons

Easier process for running reports

Likelihood to Recommend

For our large organization the platform has helped modernize our payroll process from what we were previously.

Verified User

Administrator (10,001+ employees)

Vetted Review

1 year of experience

Full Service HR Management with UKG Pro

Rating: 7 out of 10

Incentivized

April 24, 2025

Use Cases and Deployment Scope

UKG Pro is used for all our HR, payroll, training, and workforce management solutions. This replaced three legacy systems and combined them into one. I use this for viewing my pay, selecting my benfits, submitting my yearly reviews and taking HR training courses. Overall this software provides quite a bit of information all in one place.

Pros

viewing payroll
seeing selected benefits
tracking career development

Cons

personal deveopment is hard to configure and view
some viewing windows are not intuitive to navigate
provide better options for exporting reports and data

Likelihood to Recommend

This is pretty good software for one fits all solution for companies large and small. It provides information that used to be seperated in several different software solutions previously. As a full HR management solution some of the options are somewhat generic and lack depth, and some are not utilized by our HR department at all.

Verified User

Engineer in Engineering (501-1000 employees)

Vetted Review

6 years of experience

UKG Pro Straight-forward for Payroll Lacking for Goal Setting

Rating: 3 out of 10

Incentivized

April 21, 2025

Use Cases and Deployment Scope

We use UKG Pro for payroll and quarterly goal setting and bi-annual performance reviews across the whole organization and individual branches. My branch has over 100 employees and all departments use UKG Pro for payroll. On UKG, employees can view information about their role, pay rate, pay structure, pay history, pay stubs, benefits, timekeeping, PTO requests, and more. I'd say each employee uses UKG Pro at least weekly if not daily to at least clock in and out of their shifts and track their pay.

Pros

Timekeeping is straight-forward and allows you to add notes which is helpful
Viewing pay history is intuitive and allows you to know exactly when your next paycheck is coming
I like that you can see your pay rate history and it automatically calculates the percentage increase from raise to raise

Cons

Goal setting is always very confusing on UKG Pro, that tool could be much more intuitive and motivating to use.
An aesthetic, easy to use and look at dashboard would be great. This could include information on what pay period you're in currently, how many hours you've logged, when your next pay day is, your goals, and your amount of PTO, etc.
The mail function could be improved. It's difficult to filter and see all of your messages, and difficult to take action on them. You often have to take very specific routes in order to open/take the action you need on them.

Likelihood to Recommend

Overall, UKG Pro is okay. It's fine for timekeeping and requesting PTO, but has many other functions that are not well utilized because those functions are not as intuitive. I think there is a lot of potential for greater capability and the overall interface could be more aesthetic and user friendly. A good dashboard could be great, although I like that you can favorite your go-to functions. I think the timesheet should also clarify what pay period you're currently in and highlight when hours must be submitted and when your current period will be paid out. This could be more explicit.

Verified User

Analyst in Corporate (501-1000 employees)

Vetted Review

4 years of experience

In my experience, Upselling with little to no support

Rating: 4 out of 10

Incentivized

April 17, 2025

Use Cases and Deployment Scope

we use UKG Pro to process payroll across different companies, dealing with different states and jurisdiction. The issue with UKG Pro is it's not user friendly, the lack of customer support, and overall platform is not good. While there might be other modules to add or enhance the features. It doesn't appear worth adding modules when the basic ones do not work for us. In my experience, the customer support is near zero with being directed to a community support page to look up how other people answered the question, search and find the solution self, with help tickets being closed autoamtically with out resolution

Pros

journal entires
sales
upselling

Cons

customer support- not closing tickets when no resolution has been made
running reports
uploading GL maping

Likelihood to Recommend

good for running payroll liabiliy reports, processing payroll and cutting payroll checks. However if there's an issue or new training, in my opinion, good luck getting support. They direct you to a community learning center where others provide their solutions. In our experience, it's a searching game looking for the answer you need versus calling support and getting the answer directly. They also, in our experience, close help tickets without addressing them. This happened multiple times to us.

Verified User

Manager in Finance and Accounting (201-500 employees)

Vetted Review

2 years of experience

Solid HRIS Solution

Rating: 8 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

I have used UKG Pro as out HRIS to manage HR, payroll, and talent management, among other functions. We use this system company-side for employee access to pay stubs, time off requests, performance reviews, and reporting. We of course use it for payroll, benefits reporting, and other analytics. Overall we use this for all employees from onboarding to offboarding.

Pros

Payroll management
Reporting

Cons

The reporting UI is not the most intuitive and takes some time to get used to.
The mobile app could use more functionality

Likelihood to Recommend

UKG Pro works well when HR systems are consolidated. During a merger it was difficult to bring all the customized systems together into a single system, but the customization is also a benefit. It can just be difficult to unwind things in the event that changes are needed.

Verified User

Director in Finance and Accounting (501-1000 employees)

Vetted Review

3 years of experience

Love It!!!

Rating: 8 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

Love It! I have been using UKG Pro for well over 10 years now and I think that it has really grown over time. I have seen the new improved features and system upgrades over the years. It has been a journey implementing the new Dimensions System for our company. We have been a part of some very challenging obstacles, but still the consultants have been able to assist us in overcoming them. I would recommend that you give them a try!

Pros

Assist in Payroll processing
provide exceptional customer service to customers
ensure that needs are being met

Cons

Recruiting module should be upgraded to allow custom enhancements.
Onboarding module should be upgraded to allow custom enhancements.

Likelihood to Recommend

I would say that UKG has a great deal to offer it customers. It will really depend on your company needs to ensure that UKG is a great fit for you!

tashi Davis

HR Systems Manager in Human Resources at TRELLEBORG CORPORATION (10,001+ employees)

Vetted Review

13 years of experience

UKG Review

Rating: 10 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

We use UKG Pro for payroll administration, time management, Paid Time Off, Human Resource Administration, comp planning and benefits since 2017. We have been extremely happy with the training we have received and the community which which empowers us to find answers to solve our issues and enhance the product.

Pros

Payroll
Salary Planning & Budgeting
Training

Cons

Reporting - Point in Time
Benefits
Recruiting

Likelihood to Recommend

1) We have been able to provide leadership with a good view of headcount and turn over. This could be improved in the functionality of history reporting around allocation. It is hard to report on allocation history.
2) We have been able to customize our system with platform functionality to improve our leave of absence process.

Donna Brigandi

HRIS Manager in Human Resources at The Museum of Modern Art (1001-5000 employees)

Vetted Review

20 years of experience

UKG Pro Reviewer

Rating: 9 out of 10

Incentivized

November 30, 2024

Use Cases and Deployment Scope

Used for time and attendance, as well as scheduling and general workforce management. The biggest problem it addresses is getting the right people scheduled accurately in the right place at the right time with little difficulty from our users.

Pros

Intuitive for end users
Continually evolving
Supportive to our admins

Cons

Scalability can be difficult for large-scale enterprises
Can sometimes be difficult implementing company-specific policies and configurations if they are very unique to your company and not others.

Likelihood to Recommend

Well suited for almost any business. There can be difficulty implementing custom scenarios for larger businesses, but there's always a creative solution to make it work. You sometimes just need to think out of the box to pull it off, but it can always be accomplished.

Verified User

Manager in Corporate (10,001+ employees)

Vetted Review

5 years of experience

UKG Pro review.

Rating: 7 out of 10

Incentivized

November 28, 2024

Use Cases and Deployment Scope

We use UKG Pro as our source of truth for all employee and resource data, processing U.S. and Canada payroll, Performance Management, Onboarding, UTM, and U.S. Benefit enrollment. One major business problem for us is integrating our Non-north American countries like the UK and India into the system. Multiple modules, including Onboarding, Core, and Compensation, are not set up to handle this, so we have many manual processes in place. The 2nd one is related, which is using the compensation module (which we no longer have in our contract) because it also cannot handle multi-currency in the same budget templates. We have had to handle this manually as well outside of the system and have looked at external comp. Tools. The 3rd issue is the tracking of Contractor data. Again, Core is not set up to handle this, and after working with UKG consultants, we had to shoehorn the data into our UK component company, which is messy.

Pros

Allows us to create BI reports and then schedule them to be released to identified individuals.
Integrates with other HR systems (although getting through that process is extremely painful).
UKG Community resources and connections.

Cons

Ability to capture global employee data as required without creating platform-configured fields or manually entering data. We just implemented India, and we cannot edit Onboarding to capture necessary data, so we had to create a workaround for employees to go through Onboarding and then go back into Core and enter the rest of the data. We also had to develop new PF fields on the "other country info" page. The employees cannot edit this page, nor can we, as administrators, import data into it. Therefore, we had to enter the data for 70 employees manually and will have to do it again for two more groups of 65-70 employees.
The compensation module cannot handle multi-currency or salaried and hourly employees on the same worksheet. It also can't handle a somewhat complex incentive matrix.
Need for termination wizard and automated process - Employees need to access their data upon termination. Still, we have to manually go in and give them direct login access after they terminate. There should be an automated process behind the scenes that does this automatically. The wizard should confirm that they have submitted a personal email address.
Please train your customer response employees better. While management seems to have a great handle on tools, the people we work with are very unskilled, and we often go in circles.
There needs to be a course or something that is "technical speak for the non-technical person". Not all of us have a system administrator and often are completely overwhelmed by the tech speak when it comes to integrations and reporting etc.

Likelihood to Recommend

I'm not sure it is as ready for global companies as UKG says they are. When you get into the weeds, there are a lot of gaps. It was a good fit for us for U.S. and Canada but we are struggling more as we grow.

Verified User

Vice-President in Human Resources (501-1000 employees)

Vetted Review

5 years of experience

UKG Pro Rocks HR.

Rating: 10 out of 10

Incentivized

November 28, 2024

Use Cases and Deployment Scope

We are currently using UKG Pro for our Payroll, Recruiting, Onboarding, Benefits, Performance Management, Timekeeping, and People Data. This helps us have all of our people's information inside one system, allowing seamless integration.

Pros

The Payroll Process.
People Data.
Onboarding

Cons

Support (Recently).
Performance Management is clunky.
Benefits

Likelihood to Recommend

Overall, UKG is a company that has been experiencing growing pains since the merger but is still an amazing company to partner with.

Jacob Snyder

SR HIRS Admin in Human Resources at TriState Health (1001-5000 employees)

Vetted Review

8 years of experience

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Video reviews

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UKG Pro review.

Rating: 7 out of 10

Incentivized

November 28, 2024

Use Cases and Deployment Scope

Pros

Allows us to create BI reports and then schedule them to be released to identified individuals.
Integrates with other HR systems (although getting through that process is extremely painful).
UKG Community resources and connections.

Cons

Ability to capture global employee data as required without creating platform-configured fields or manually entering data. We just implemented India, and we cannot edit Onboarding to capture necessary data, so we had to create a workaround for employees to go through Onboarding and then go back into Core and enter the rest of the data. We also had to develop new PF fields on the "other country info" page. The employees cannot edit this page, nor can we, as administrators, import data into it. Therefore, we had to enter the data for 70 employees manually and will have to do it again for two more groups of 65-70 employees.
The compensation module cannot handle multi-currency or salaried and hourly employees on the same worksheet. It also can't handle a somewhat complex incentive matrix.
Need for termination wizard and automated process - Employees need to access their data upon termination. Still, we have to manually go in and give them direct login access after they terminate. There should be an automated process behind the scenes that does this automatically. The wizard should confirm that they have submitted a personal email address.
Please train your customer response employees better. While management seems to have a great handle on tools, the people we work with are very unskilled, and we often go in circles.
There needs to be a course or something that is "technical speak for the non-technical person". Not all of us have a system administrator and often are completely overwhelmed by the tech speak when it comes to integrations and reporting etc.

Likelihood to Recommend

Verified User

Vice-President in Human Resources (501-1000 employees)

Vetted Review

5 years of experience