Employee Data Management: Users have praised the system's employee data management capabilities, which facilitate organization and access to critical information. Users appreciate features such as customizable fields and reports that enhance data visibility and decision-making processes.
Payroll Processing: Reviewers across multiple feedbacks have highlighted the payroll processing feature for its efficiency, accuracy, and user-friendly interface. Manual errors can be reduced by automating complex payroll tasks and calculations thus accelerating the entire payment process.
Flexible Configurability: Many customers have lauded the system's flexibility and configurability options, allowing them to tailor settings, fields, and rules according to their unique organizational requirements. This adaptability allows users to align the system with specific business needs, enhancing overall operational effectiveness.
We use UKG Pro for payroll and it has made our payroll processes much easier and more streamlined since transitioning in December 2024.
For our large organization the platform has helped modernize our payroll process from what we were previously.
UKG Pro is used for all our HR, payroll, training, and workforce management solutions. This replaced three legacy systems and combined them into one. I use this for viewing my pay, selecting my benfits, submitting my yearly reviews and taking HR training courses. Overall this software provides quite a bit of information all in one place.
This is pretty good software for one fits all solution for companies large and small. It provides information that used to be seperated in several different software solutions previously. As a full HR management solution some of the options are somewhat generic and lack depth, and some are not utilized by our HR department at all.
We use UKG Pro for payroll and quarterly goal setting and bi-annual performance reviews across the whole organization and individual branches. My branch has over 100 employees and all departments use UKG Pro for payroll. On UKG, employees can view information about their role, pay rate, pay structure, pay history, pay stubs, benefits, timekeeping, PTO requests, and more. I'd say each employee uses UKG Pro at least weekly if not daily to at least clock in and out of their shifts and track their pay.
Overall, UKG Pro is okay. It's fine for timekeeping and requesting PTO, but has many other functions that are not well utilized because those functions are not as intuitive. I think there is a lot of potential for greater capability and the overall interface could be more aesthetic and user friendly. A good dashboard could be great, although I like that you can favorite your go-to functions. I think the timesheet should also clarify what pay period you're currently in and highlight when hours must be submitted and when your current period will be paid out. This could be more explicit.
we use UKG Pro to process payroll across different companies, dealing with different states and jurisdiction. The issue with UKG Pro is it's not user friendly, the lack of customer support, and overall platform is not good. While there might be other modules to add or enhance the features. It doesn't appear worth adding modules when the basic ones do not work for us. In my experience, the customer support is near zero with being directed to a community support page to look up how other people answered the question, search and find the solution self, with help tickets being closed autoamtically with out resolution
good for running payroll liabiliy reports, processing payroll and cutting payroll checks. However if there's an issue or new training, in my opinion, good luck getting support. They direct you to a community learning center where others provide their solutions. In our experience, it's a searching game looking for the answer you need versus calling support and getting the answer directly. They also, in our experience, close help tickets without addressing them. This happened multiple times to us.
I have used UKG Pro as out HRIS to manage HR, payroll, and talent management, among other functions. We use this system company-side for employee access to pay stubs, time off requests, performance reviews, and reporting. We of course use it for payroll, benefits reporting, and other analytics. Overall we use this for all employees from onboarding to offboarding.
UKG Pro works well when HR systems are consolidated. During a merger it was difficult to bring all the customized systems together into a single system, but the customization is also a benefit. It can just be difficult to unwind things in the event that changes are needed.
Love It! I have been using UKG Pro for well over 10 years now and I think that it has really grown over time. I have seen the new improved features and system upgrades over the years. It has been a journey implementing the new Dimensions System for our company. We have been a part of some very challenging obstacles, but still the consultants have been able to assist us in overcoming them. I would recommend that you give them a try!
I would say that UKG has a great deal to offer it customers. It will really depend on your company needs to ensure that UKG is a great fit for you!
We use UKG Pro for payroll administration, time management, Paid Time Off, Human Resource Administration, comp planning and benefits since 2017. We have been extremely happy with the training we have received and the community which which empowers us to find answers to solve our issues and enhance the product.
1) We have been able to provide leadership with a good view of headcount and turn over. This could be improved in the functionality of history reporting around allocation. It is hard to report on allocation history.
2) We have been able to customize our system with platform functionality to improve our leave of absence process.
Used for time and attendance, as well as scheduling and general workforce management. The biggest problem it addresses is getting the right people scheduled accurately in the right place at the right time with little difficulty from our users.
Well suited for almost any business. There can be difficulty implementing custom scenarios for larger businesses, but there's always a creative solution to make it work. You sometimes just need to think out of the box to pull it off, but it can always be accomplished.
We use UKG Pro as our source of truth for all employee and resource data, processing U.S. and Canada payroll, Performance Management, Onboarding, UTM, and U.S. Benefit enrollment. One major business problem for us is integrating our Non-north American countries like the UK and India into the system. Multiple modules, including Onboarding, Core, and Compensation, are not set up to handle this, so we have many manual processes in place. The 2nd one is related, which is using the compensation module (which we no longer have in our contract) because it also cannot handle multi-currency in the same budget templates. We have had to handle this manually as well outside of the system and have looked at external comp. Tools. The 3rd issue is the tracking of Contractor data. Again, Core is not set up to handle this, and after working with UKG consultants, we had to shoehorn the data into our UK component company, which is messy.
I'm not sure it is as ready for global companies as UKG says they are. When you get into the weeds, there are a lot of gaps. It was a good fit for us for U.S. and Canada but we are struggling more as we grow.
We are currently using UKG Pro for our Payroll, Recruiting, Onboarding, Benefits, Performance Management, Timekeeping, and People Data. This helps us have all of our people's information inside one system, allowing seamless integration.
Overall, UKG is a company that has been experiencing growing pains since the merger but is still an amazing company to partner with.