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Trust Swiftly

Score9 out of 10

6 Reviews and Ratings

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What is Trust Swiftly?

In an era where digital transactions and interactions have become the norm, ensuring the security and trustworthiness of online identities has become a paramount concern for businesses. Trust Swiftly is an identity verification service that aims to simplify and enhance the process of user authentication. By leveraging advanced technologies and robust security measures, Trust Swiftly helps businesses to establish trust and minimize risks associated with fraudulent activities.

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Trust Swiftly

Trust Swiftly Reviews

What users are saying about Trust Swiftly.
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Worldwide ID protection for high risk industries

Michael Stecher
Customer Manager in Customer Service at Nomadic gamers (1-10 employees employees)

Use Cases and Deployment Scope

Our usage is daily with each customer being checked via their passport for authenticity. We have lots of international customers and we needed a way to check with governments if the ID was real. The app helps us do this in a streamlined fashion with each check verifying their identity. There is comprehensive checks especially with the liveness.

Pros

  • Document authenticity checks with NFC validation to the government
  • Liveness validation with multiple ways to check for AI content
  • Database sources to bring in more secure information about a user

Cons

  • More integrations with our other tools we use Microsoft Entra ID
  • Automatic provisioning for roles and permissions
  • Better ways to verify address documents. The current set is limited

Return on Investment

  • Business has expanded since we can cover more countries now
  • We used to only allow a few countries now we opened our business up to the entire world
  • Our site has been more secure since bad actors avoid us after we put them through multiple verifications.

Usability

Alternatives Considered

Veriff

Other Software Used

Microsoft Entra ID

Comprehensive verifications for safe transactions

Verified User
Account Manager in Manufacturing (1-10 employees employees)

Use Cases and Deployment Scope

Our marketplace has high value goods and we needed a solution to verify our customers and suppliers that was simple and fast to use. We covered both sides of the transactions to verify the security of the users. Trust Swiftly made it easier for our team to verify each case and add in extra checks.

Pros

  • Adding in verifications is fast and can be done with no code by our team
  • The security and integration with multiple tools makes privacy requirements verified and safe for anyone uploading documents.
  • The custom notification options were helpful to verify the person and remind them to complete a check.

Cons

  • The support hours did not meet our initial requirements as we have international based team.
  • We could have more options to verify the documents on certain upload types.
  • The transfer process between devices should be faster.

Return on Investment

  • Cutting down the time of our review process by hours
  • Accepting more orders and payments by multiple times
  • Allowed us to invest more time into our marketing team as saved reviews

Usability

Other Software Used

LinkedIn Jobs

Extra store protection

Andrew Zhao
Customer Service in Customer Service at Gmemo (1-10 employees employees)

Use Cases and Deployment Scope

We use Trust Swiftly for our gaming site due to customer chargebacks. During busy holiday shopping we have more chargebacks so we need many ways to verify our customers. Mostly we use it for high risk payments and other purchases that need extra review. The solution helps find fraud quickly since there are multiple ways it detects a person.

Pros

  • Trust Swiftly gives us many options to verify a payment in any country. For example, they have coverage with almost every country in the world even small ones.
  • They listen to feedback when we requested a new feature. We needed to block IPs for some countries.
  • It is fast to use the tool with reviewing each page. The app is responsive and loads quickly.

Cons

  • There needs to be more guidance for agents to read what is in a report about a user.
  • The IP block should also work for US states too as we have to block them for regulations.

Return on Investment

  • There has been a positive impact on costs as we used to lose lot each month due to chargebacks from our customers. The rate of loss has declined significantly so we are seeing good results.

Usability

Alternatives Considered

Persona and Veriff

Other Software Used

Stripe Radar, Cloudflare

Top identity verification suite of tools for high risk industry

Ania Caprio
in Customer Service at Auction Machinery (11-50 employees employees)

Use Cases and Deployment Scope

We use Trust Swiftly to verify buyers of our machinery prior to shipping for high value goods. Once we get a purchase we then send the customer a link from Trust Swiftly with their details to complete. There are a few verify things we do such as driver license and payment card. We receive the data from the app securely and review the personal information to make sure it matches the payment.

Pros

  • Ease of use when setting up the system was quick
  • The pricing is very competitive and the overall system has many options
  • The support is fast when we needed help and there is new features added for us

Cons

  • We are looking for support with new document types such as contracts and invoices so far we have not had much luck on those. We have to provide more details to get them scanned well.

Return on Investment

  • We close our deals faster now by using the tool, before we had to wait days or weeks just to get the information completed by a buyer. Now we can finish the KYC process in little as an hour.
  • Our staff save time too now since they don't need to keep calling up the customer and instead there is auto reminders sent by the system. So it's a win win for both sides. We get more assurance on our payments and customers get the equipment shipped faster.
  • The initial setup did require some IT integrations so there was a cost for getting it setup properly so we had it automated. The impact longer term still is positive since it was a one time thing.

Alternatives Considered

Onfido

Other Software Used

Google Ads, Shopify, Cloudflare

Identity security for cost savings

Incentivized
Verified User
Analyst in Finance and Accounting (10,001+ employees employees)

Use Cases and Deployment Scope

We deal with many distributors and vendors who have to be verified for their pricing and invoicing for purchase orders. Before we can send out our invoicing and sales we verify that there is a corresponding business and our wire transfers are sent to correct business. We work with our accounting team to let them know once the changes have been verified within Trust Swiftly to send out payments.

Pros

  • The tracking and logging of all events are easy for us to know when a vendor has completed their verifications.
  • Vendors are able to complete the checks quickly so we are not waiting to send out invoices.
  • Our accounting and audit teams are able to do dual approvals for the checks.

Cons

  • The ability to lookup more information for a vendor such as the associated bank and wire information would be beneficial.
  • We spend time doing the initial research of the distributor so if there was a way to collect some data by self service it would speed up the process.
  • Some distributors are international so the language translations could be increased but we have defaulted to English for them.

Return on Investment

  • We saved over $10,000 from a fraudulent distributor who had the wrong payment information on the invoice. Trust Swiftly caught the fraud and alerted us of the issue.
  • Our team is also able to spend less time emailing and calling each distributor about the payments and forms since we get the verifications up front.

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