Onfido simplifies identity verification with a platform used by over 900 businesses with the goal of navigating KYC and AML requirements, stopping fraud, and delivering exceptional onboarding experiences.
N/A
Trust Swiftly
Score 9.0 out of 10
Small Businesses (1-50 employees)
In
an era where digital transactions and interactions have become the norm,
ensuring the security and trustworthiness of online identities has become a
paramount concern for businesses. Trust Swiftly is an identity
verification service that aims to simplify and enhance the process of user
authentication. By leveraging advanced technologies and robust security
measures, Trust Swiftly helps businesses to establish…
Onfido is well suited for integrations within a mobile app for automated document processing and validation e.g. driver's licenses, passports etc. Onfido is less well suited for web applications since the quality and accuracy of the checks is very dependent on the quality of the image captured which in general is less high quality from a webcam.
The software is used well for us since we wanted to cut down on incorrect invoicing and fraudulent purchase orders from our distributors. We were dealing with some fake transactions that then were sent through our sales pipeline and ultimately were paid out. For businesses that are looking for 3rd party verifications to prevent these types of mistakes it has worked well.
Dashboard - current analytics are very high level pass, consider, fail - would like a more detailed breakdown of reasons why consider / fail aggregated in an easy to view format.
Speed consistency - sometimes Onfido checks are very fast, sometimes it takes a lot longer
OCR - we had issues with OCR data quality and had to add a step for users to verify information captured via OCR from Driver's Licenses.
We use multiple features to make sure we have the best outcome for each verification. It gives more usage to the product and we actually grant more customers the ability to transact with us. There is plenty of times where our customers would have left us if we did not have any verifications available
Ultimately went with Onfido due to previous experience with applications & products that had worked with Onfido and from research Onfido appeared to be one of the main providers in the space providing reassurance internally on use of relatively new technology. Onfido security and compliance was also standout helping pass internal audits by cybersecurity and legal. Downside with Onfido is that the pricing model is complex and relies on accurate predictions of platform/user growth to secure the best price-per-check which is challenging in a startup environment.
Other options we tried did not have the flexibility needed for our business. They wouldn't work with us or provide responses to our feedback. We felt ignored and eventually had to look for a better tool that could resolve our issue. Trust Swiftly could do the same features but even more by making it faster and easier to complete the checks
