Trumpia Reviews & Insights

Score8.2 out of 10

5 Reviews and Ratings

Community insights

TrustRadius Insights for Trumpia are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Platform: Reviewers have consistently praised Trumpia's mbrella platform for its user-friendly nature. Many users have found the platform to be intuitive and easy to navigate, allowing them to effortlessly build customer profiles. The simplicity and minimal learning curve of the platform were appreciated by a significant number of reviewers.Excellent Customer Service: Trumpia's commitment to providing exceptional customer service has been recognized by numerous users. The support staff has been described as flexible, accommodating, and responsive, ensuring that customers' needs are met. Specifically mentioned account managers like Judi Brand and Ignacio have been commended for their outstanding assistance.Effective Automated Text Campaigns: Users highly value Trumpia's automated text campaigns for their effectiveness in communication. They have found these campaigns to be valuable tools that enable them to reach a large number of people quickly and easily. This feature has received positive feedback from several reviewers.These three aspects - the user-friendly platform, excellent customer service, and effective automated text campaigns - contribute significantly to the overall positive experiences shared by users of Trumpia's mbrella platform.

Reviews

4 Reviews

Valued Partner for a decade and counting

Rating: 9 out of 10

June 1, 2022

Use Cases and Deployment Scope

We have partnered with Trumpia for 10 years to bring text marketing to our clients. This partnership has changed our business and allowed us to add value to our product line. Our clients rely on us to help in their marketing campaigns and Trumpia's account management and customer service allow us to shine.

Pros

Account Management
Customer Service
Automated Text Campaigns

Cons

Pausing scheduled messages
seamless new UI
Automated formatting of MMS

Likelihood to Recommend

Trumpia allows our clients to pick from simple features such as sending a message to many but also allows for more complex messaging through collecting data and data sets to separate departments. The ability to target the audience based on the filters has been very valuable for our customers to get the most out of the platform.

Verified User

C-Level Executive in Corporate (11-50 employees)

Vetted Review

Reseller

10 years of experience

Trumpia Truly Offers the Best Messaging Services

Rating: 9 out of 10

Incentivized

May 31, 2021

Use Cases and Deployment Scope

We use Trumpia to interact with our salespeople, and this year look forward to having customers sign up for text alerts. It is used across the whole organization, and is a fantastic way to communicate with our employees. Where emails aren't opened, text alerts are invaluable.

Pros

Trumpia helps our company communicate quickly and succinctly.
Trumpia is an invaluable communication resource.

Cons

I don't know where Trumpia could improve. It's user friendly and cost-effective.

Likelihood to Recommend

Trumpia allows us to communicate through text, which statistics show is far more likely to be read/opened than an email communication.

Verified User

Professional in Marketing (501-1000 employees)

Vetted Review

3 years of experience

Trumpia is a great program for sending out promotional texts

Rating: 8 out of 10

Incentivized

December 6, 2018

Use Cases and Deployment Scope

Trumpia is used primarily by our Marketing Department to send promotional text offers to our clients. This program allows our team to very easily send out a mass communication to our clients and we have seen a very good response rate from the promotional texts that we have sent out.

Pros

Trumpia is very user-friendly and easy to use. I can have a text sent up to a large list within 15 minutes.
It is very easy to pull text opt ins and opt outs from Trumpia so we can ensure we are always staying on top of those.
Trumpia is very cost-effective if you are sending only 1-2 texts per month.

Cons

It would be great if Trumpia could have a feature that would send opt ins directly to the email address associated with your account.
It would be great if the API functionality of Trumpia was easier to set up with your CRM.
If your organization is sending out more than 1-2 texts per month to a large list it could become very expensive.

Likelihood to Recommend

Trumpia is very good for a small to mid-size company that sends out texts 1 to 2 times a month. If you are large organization, have a lot of email records and/or send out texts very frequently throughout the month Trumpia may not be the most cost effective option. In that case it might be better to explore whether or not your CRM has text message functionality and see how that compares to Trumpia.

Megan Sullivan

Marketing Director in Marketing at LightRx Face & Body (201-500 employees)

Vetted Review

2 years of experience

View profile

Send Me To Paris Promo using Trumpia

Rating: 10 out of 10

Incentivized

July 11, 2014

Use Cases and Deployment Scope

I have a client that is Salon & Day Spa. They have a solid customer base, but wanted a way to engage their base. We came up with a strategy to have a Text to enter campaign for a give away to collect as many names, emails and mobile numbers as we could. We opted to run a 2 month Send Me to Paris promo whereby we gave a way an all expense-paid trip for 2 to Paris to a lucky winner who had entered the giveaway via text. We ran this promo during their 2 busiest months - November and December and chose the winner in January. We used a 3-step SMS process via Trumpia whereby we sent 2 additional autoresponders after the 1st text was received. The 2nd autoresponder asked them for their name and the 3rd asked for their email address so that we had multiple ways to contact them in the event that they were the lucky winner. Trumpia was very easy to set up and worked perfectly! The promo was hugely successful and, surprisingly, 70% of the respondents went though all 3 steps. We slowly built profiles around each respondent via Trumpia by sending out subsequent texts asking them to participate in surveys and to like/follow us on Social Media.

Pros

It seamlessly blends various channels to reach customers.
It provides a single umbrella to build customer profiles.
It is simple and easy to use!

Cons

They could do a better job of bridging the gap between their platform and client's CRMs to ensure that information is shared in both places.

Likelihood to Recommend

Best suited for companies that have a clear marketing plan and are willing to offer something of value to their customers in exchange for customer information.

Andrew Bochantin

Outsourced IT Consultant in Marketing at GatherGreen (51-200 employees)

Vetted Review

1 year of experience

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