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TriNet

Score4.8 out of 10

1,200 Reviews and Ratings

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Top Performing Features

  • Duplicate Candidate Prevention

    Duplicate candidate prevention prevents candidates already in the system from being added

    Category average: 7.4

  • Candidate ranking

    Candidate readiness for key business positions can be ranked and assessed.

    Category average: 8

  • Support for external payroll vendors

    Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.

    Category average: 7.5

Areas for Improvement

  • Candidate development

    Candidate development is the ability to assign learning and development goals.

    Category average: 7.7

  • Publish to Social Media

    Software provides ability to publish postings to social media sites

    Category average: 7.5

  • Tracking of all physical assets

    Tracking of track laptops, pagers, phones, and other company equipment.

    Category average: 8.2

Great transition for a small company that needs support but not all tools

Use Cases and Deployment Scope

We currently use Trinet to manage our payroll, employee benefits and 401(k) options. We also track employee documents for historical purposes and compensation changes.

We were in a position where our previous provider was changing to a subscription model which outpriced our business from their offering. Trinet was able to find a solution that matched our needs, pricing and provided a benefit savings for the company and employees as a whole.

Pros

  • Integration
  • Payroll Management and Organization
  • Training

Cons

  • 401(k) details during the initial conversations with sales, due to some confusion we had to make a few corrections that caused delays for us

Return on Investment

  • Overall the savings for our team members
  • Expanded our benefit offerings

Usability

Alternatives Considered

TriNet HR Plus

Ease and accessibility with TriNet

Use Cases and Deployment Scope

We use TriNet to assist us with all human resource issues, payroll processing and HR training. The use of TriNet has streamlined all our processes that we need to do for Human Resources. Submitting payroll is simple and they have mistake prevention. They do this by allowing changes for a small window of time after submitting payroll. The resources and training keep me up to date on everything from new laws to solving issues that arise.

Pros

  • Education
  • Payroll
  • Human Resource Issues
  • Customer Service

Cons

  • More SHRM training would be useful
  • Maybe some expanded hours
  • More educational resources and opportunities

Return on Investment

  • Accuracy
  • Speed in processing
  • Education to enable us to protect our employees and ourselves

Usability

Alternatives Considered

Insperity

Other Software Used

Sage 100, Sage 50, Salesforce Employee Service Management

Once you join Trinet you will be pleased

Use Cases and Deployment Scope

We use Trinet for our payroll processing, Medical and Dental Benefits, 401K, and HR for assistance. I have been with my company for over 4 years and the company has been using Trinet since 2016. The online processing is simple along with the onboarding of new employees. Of all the payroll companies I have used in other jobs this one is simple and straightforward. They answer questions as they arise. Very professional with their clients. Trinet being a PEO company is best to use as the HR laws are cumbersome and keep changing. They have all the tools we need available to use. They take care of the taxes and reporting. Their reports are simple to use and during PPP they had sample reports to use and enter our information. They keep their clients apprised of new laws or changes for HR or Payroll.

Pros

  • Payroll processing
  • Communication via email with their clients
  • payroll reports
  • Benefit process
  • onboarding new hire
  • Vacation and sick leave tracking etc

Cons

  • To have some reports readily available like SOC
  • Workers comp reporting to have access in the reports
  • Cobra information if former employees opt-in having that information available in the reports section would help

Return on Investment

  • HR less time spent on all the laws and they have kept us inform
  • Processing payroll takes less time
  • Fees are a bit high for a small business

Usability

Alternatives Considered

ADP Streamline Payroll

Other Software Used

QuickBooks Online, Zoho Expense, Asset.Guru

TriNet Makes My Life Easier

Use Cases and Deployment Scope

I use TriNet for payroll, benefits management, and benchmarking. TriNet is SO helpful with these different functions. I always feel extremely supported when I need guidance or assistance. TriNet helps me navigate other issues such as managing accommodation requests and things like termination laws in various states, as we are a multi-state employer.

Pros

  • Payroll - the platform is extremely easy to use and my Payroll contact, Kiersten, is quick to respond anytime I need her help
  • Open Enrollment - the comms TriNet sends out to both me as an admin and the people who use TriNet benefits is very clear
  • Benchmarking - I recently had a meeting about full service benchmarking and it was very informative and helpful

Cons

  • It would be nice to have updated rates for health insurance sooner than we get them (I think we get them in March or April and have to make decisions on moving forward within a month or so. It feels like a tight turnaround time)
  • Pricing - maybe a clearer breakdown of feeds and what's included would help
  • Anytime I email LOA for support it feels like the response time is VERY slow

Return on Investment

  • Improved compliance confidence: Staying up to date with changing state and federal laws has reduced risk
  • Scalability: Support for hiring and managing employees across multiple states has made growth easier
  • Access to stronger benefits: Being part of a larger benefits pool has allowed small/mid-sized businesses to offer more competitive packages

Usability

Alternatives Considered

ADP TotalSource

Other Software Used

myhrtoolkit, NetSuite ERP, vsource

Administrative Services Manager

Use Cases and Deployment Scope

I mainly use TriNet for payroll and HR.

Pros

  • Answer questions
  • provide support
  • follow up
  • kind agents

Cons

  • I don't have any complaints

Return on Investment

  • Increases my efficiency and productivity.
  • Helps excels the processing and analyzing large reports.
  • Helps me to identify trends and patterns that impact strategic decisions.
  • Had issues early on with mixed information for reps.

Usability

Other Software Used

Microsoft 365, Cloud Signage for Google Drive