TrustRadius Insights for Toast Payroll & Team Management are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Convenience of Integration: Many users have praised the seamless integration between Toast Payroll and Toast POS, making payroll processing a smooth and hassle-free experience. They appreciate how easily they can answer PTO questions for their staff by integrating it into the system.
Comprehensive HR Functionality: Several reviewers appreciate the ability to handle all human resources tasks, including employee onboarding, payroll management, and employee scheduling, within one app. This comprehensive functionality saves time and effort for users as they no longer need to switch between multiple platforms for different HR functions.
Helpful Customer Support: Users consistently mention the helpfulness of the customer support team in resolving any issues or questions they may have. The prompt and effective assistance provided by the support team has been highly appreciated by customers, who feel that their concerns are addressed promptly and professionally.
We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.
Pros
Payroll.
Health Care Benefits.
Expense reporting.
Cons
HR - We used to receive HR support and that is something that we really miss.
StratEx was also our broker so made the health care side of things seamless and we miss that too.
Support - Sometimes the support we get is lacking or we get different answers from different people.
Likelihood to Recommend
Great for onboarding new employees w/ their paperwork. Great for health care benefit renewals. I wish that HR issues/laws were more integrated and we had an HR rep like we used to. We are not a restaurant/in the food industry so sometimes it seems like the system isn't designed for us - for instance, we have multiple employees in multiple states and that's something that is an issue w/ new employee setups.
Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses and was considered for a client of mine. The software does a great job for restaurants, however, the larger named payroll services can provide the same services at a lower cost.
Pros
Tip splitting
Payroll by class
Specific reports
Cons
Fees
Accounting integration and syncing
Likelihood to Recommend
Toast Payroll and Team Management is great for people in the restaurant business that have trouble keeping record of tips and splitting tips among several employees. Restaurant business can also print reports by category to see earnings by type of employee. The software is niched to mainly restaurants, so any other industry would typically not use Toast Payroll.
We made the decision to come off a PEO and bring all HR functions in house. The decision was made to solve for two problems: (1) system control, and (2) costs. This prompted a search for the right HRS that would be at least cost neutral and also allow us to control all aspects of the employee cycle within one central system without having to rely on the support and (often) delays caused by having a PEO in place.
Pros
HR Services. StratEx provides you a dedicated HR Services Account Manager. This person not only knows the intricacies of the HR software, but also supports all HR functions within the organization. Our StratEx HR Services Manager stays up-to-date on all laws and governmental guidance and provides support across our multi-location workforce.
Sales Experience. We sat through several proposals and demos from lots of companies (including the big players, like ADP, Ultimate, and Ceridian) and all of them were just completely useless. We often left with more questions than we had and we could get no answers--just the same corporate jargon. StratEx offered a different experience. A quick introductory call before we even started looking, and a low-pressure, friendly conversation where they really discovered who we are as a company and then proposed how they could meet our needs.
Software support. From the very beginning, the software support was out of this world. During implementation, I could pick up the phone and call one of two people who I had started building a relationship with. They knew me, our account, our practices --- everything. They waited until I told them I was ready to move to General Support. General Support isn't a bad thing! Our dedicated team of two specialized in implementation and they were released to go work on the next client. General Support is a dedicated group of three or four people who also know me and our practices. They are available when I need them to support any issues or changes that come up. StratEx's support is fantastic.
Cons
I would like to see the reporting features expanded more. I can build custom reports, but I would love to be able to extract any data point I want to create reports I need.
Passive benefit enrollment. Currently, their system doesn't support the ability for employees to remain passively enrolled through each benefit enrollment period. Each year, every employee has to go into the system and re-enroll in benefit elections/deferrals. This isn't complicated for our company and requires extra work on our end.
I would like to see social functions built into the site. The site is already a platform many employees are in all the time, so instead of us looking for an intra-net or employee site provider, we could simply use StratEx if the option were available.
Likelihood to Recommend
I believe StratEx is well suited for any type of business at any size. However, I believe the sweet spot would be hotels and restaurants that are small to midsize. With the right HR staff in place, StratEx is so user-friendly and moldable to the needs of the business that it can be used in any industry, location, or by any company with any employee population.
