TrustRadius: an HG Insights company

Tipalti

Score8.7 out of 10

151 Reviews and Ratings

Get a Demo

What is Tipalti?

Tipalti automates critical financial processes to drive efficiency, including accounts payable, mass payments, procurement, and expenses, all on one global finance automation platform that grows with the organization, automating, de-risking and simplifying finance.

Read more details.

Categories & Use Cases

Media

Screenshot of Intelligent invoicing workflow
Screenshot of Mobile approvals for invoices and payments
Screenshot of Brandable self-service supplier portal (including handling tax forms)
Screenshot of Brandable self-service portal to collect and validate payment details
Screenshot of Combined payment methods, currencies, and entities in a single payment file
Screenshot of an early payment, which can be offered to suppliers through email or the supplier portal
Screenshot of an early payment, that suppliers can accept and is processed that day
Screenshot of The PO matching screen, to identify and resolve mismatches between purchase orders, invoices, and receipts
Screenshot of Tipalti PO Management, for modernized purchasing operations

1 / 9

Screenshot of Intelligent invoicing workflow

Tipalti Key Features

Learn about the best (and worst!) features Tipalti has to offer, as determined by TrustRadius' reviewers.
Based on 151 ratings of Tipalti's features
View all Tipalti features

Top Performing Features

  • Payment Status Tracking

    Tracks what stage payments are at in the process, from approval to receipt.

    Category average: 8.8

  • Payment Audit Trail

    Allows admin users visibility into the entire payment process, from receiving the expense claim or invoice to the payee receiving payment.

    Category average: 8.8

  • Electronic Funds Transfer

    Funds can be transferred via EFT as opposed to paper checks.

    Category average: 8.4

Areas for Improvement

  • Automated Accounts Payable Processes

    Accounts payable processes are automated based on pre-determined workflows.

    Category average: 8.3

  • Financial Document Management

    Invoices, expense reports, and associated documents are stored within the platform for any future needs.

    Category average: 7.9

  • Tax Form Preparation

    Allows users to create and share tax forms within the platform.

    Category average: 6.4

Who Buys & Uses Tipalti

Tipalti Reviews

What users are saying about Tipalti.
View all Tipalti reviews

Pros

  • Automates and streamlines Accounts Payable workflows
  • Robust capabilities for global and multi-currency payments
  • Seamless integration with major financial systems like NetSuite and Sage Intacct

Cons

  • Unexplained payment failures and slow processing times
  • Limited direct EUR payment options and broader currency support
  • Lack of clarity surrounding sync errors, often requiring support intervention

Tipalti is a must have for any organization

Incentivized
Shereen BlalockView profile
AP Manager in Finance and Accounting at Whalar (1001-5000 employees employees)

Use Cases and Deployment Scope

I am an admin and use Tipalti daily to automate workflows, reducing the time spent on data entry and invoice approvals, thereby increasing overall efficiency. We have thousands of Payees that we pay through Tipalti.

Also fraud is reduced as Tipalti compliant process is strictly adhered to by detecting problems before they arise which is a great feature.

Pros

  • Batch Payments of Hundreds of Payees
  • Reduce risk of fraud by reviewing compliance
  • Security of private information entered only by Payee themselves

Cons

  • We currently do not have the option to pay our payees directly with the EUR currency which we hope to have resolved soon.
  • A lot of difficulties in paying Canadian payees as supposed to needs their bank information entered a certain way causing a lot of rejections and increase workload for my team
  • Would love to be able to have our agencies who manage multiple payees have one profile portal where they log in and see all of their payees at once

Return on Investment

  • We are able to increase efficiency in our department by saving time in entering invoices 1 by 1 for each payee this we are able to avoided the need to hire additional full-time employees
  • We have been able to perform our Accounting close a lot faster saving 2 days average per month.
  • We have also in the last year save average of $50k from avoiding duplicate payments.

Usability

Other Software Used

Adobe Acrobat, Slack, NetSuite ERP

Tipalti delivered it´s promise

Incentivized
Lisa Vokes-PierreView profile
Finance Director in Finance and Accounting at Foobar (1-10 employees employees)

Use Cases and Deployment Scope

We use Tipalti in supporting our end-to-end accounts payable process. Prior to implementation, we would receive an invoice and make payments across multiple platforms, e.g. via local banking solution or by instruction via email to our bank. Approvals were obtained via email and tracked via Airtable to at least have some transparency. Scope of Tipalti now is to scan all invoices that come through our shared mailbox and suggest coding as well as approvers. Approval process is seamless and the beauty is the ability to make the payment - OR- mark the payment as paid manually when it makes more sense to pay locally.

Pros

  • Flexibility in trying to solve the business problem that may be specific to our location or type of business
  • Pretty quick support
  • Ambitions to improve the solution - there is a roadmap

Cons

  • Reporting capabilities are quite limited and certainly not configurable
  • Connections between screens could be improved - improvements to UI would be beneficial
  • Approval via SMS

Return on Investment

  • Time saved across all aspect of our operation - routing, approver and payer
  • Increased transparency and comfort that nothing has fallen through the cracks
  • Improved connection to ERP system - some aspects are not automatable (QBO with multiple entities)...but certainly has improved time taken by accountants and hence reduced cost (not quantified)

Usability

Alternatives Considered

Pleo, SAP Concur, Yokoy, Microsoft Dynamics 365 Business Central, Spendesk and BILL

Other Software Used

LiveFlow

Tipalti Review by Finance Manager

Incentivized
Sameh Hassan
Finance Manager in Finance and Accounting at Duco Technology Limited (201-500 employees employees)

Use Cases and Deployment Scope

Tipalti has been implemented 3 years ago as part of automating our AP Team, previously it was a very manual process where an individual would need to review invoices and code according and also pay manually. Ofcourse this exposed us to human error risks. Tipalti has been particularly useful in establishing good controls and governance in this process

Pros

  • AI and Machine Learning to code invoices
  • AI and Machine Learning to approval process
  • Segregation of duties for inputting bank details, which is a major risk factor for fraud if controls are not in place
  • Api with our Finance system

Cons

  • The Sync errors are difficult to under
  • The funding section could be presented better
  • At times payments fail however the reason is unclear

Return on Investment

  • Tipalti has effectively replaced a whole AP team for us
  • Gives us the comfort that controls and governance in place to reduce risk of fraud
  • Allows the company to grow at ease

Usability

Other Software Used

Salesforce CMS, NetSuite ERP

Excellent Payment Platform

Abhi Bhatt
Assistant Controller in Finance and Accounting at Trusted Media Brands (201-500 employees employees)

Use Cases and Deployment Scope

Tipalti is solving the problem of being an effective platform that we use to pay our domestic and foreign video owners.

Pros

  • The system is easy to navigate and I am able to download the reports that I need.
  • I am able to effectively gather the data that we need to send to licensees and to report to the IRS for tax purposes.
  • Can effectively identify 1099s and 1042s

Cons

  • Improved turnaround times from customer support to close out open tickets that we've submitted.

Return on Investment

  • Excellent customer service
  • Executing domestic and global payments
  • Detailed reporting

Usability

Tipalti Review

Incentivized
Verified User
Employee in Finance and Accounting (501-1000 employees employees)

Use Cases and Deployment Scope

We use Tipalti to process invoices, create PO's internally for purchases. Tipalti has helped us tremendously. We are a global company and Tipalti has helped us tremendously by allowing us to do one pay run instead of multiple bank file uploads per entity. In addition, it flags duplicate bills and scans invoices to cut down on time coding bills. Lastly, it syncs with NetSuite allowing us to skip more uploads. I am still learning more about Tipalti so I am sure there are much more benefits to be learned.

Pros

  • Scanning invoices. Once you have coded 5 or more invoices for the same vendor. Tipalti will scan and auto populate the coding.
  • Syncing. Tipalti Manually syncs bills that have been approved. Once a bill is approved it will be in our ERP 15 minutes after.
  • Filters. There are many filters you can customize and use which will help show the bills you are looking for. When you are a large company like us and see thousands of bills, filters are crucial.

Cons

  • Image swap, and image swap feature would be amazing and help save time. For example, if you have an office change and process a bill addressed to an old office and it was already approved. You could swap the image of the new invoice address to the new office instead of having to delete and reprocess the invoice.
  • Sync errors, I think all sync error titles should be stated. I should never have to reach out to Tipalti support just to find out what the error is and then have to try and fix it. To me this is time consuming for no reason.
  • During pay runs if the check box would be a little bit bigger or if you mis click by it then it not open the invoice. A lot of times when i am doing the pay run I will mis the box just slight and it will open the invoice. This is just a personal issue but I cant be the only one who does this

Return on Investment

  • Vendor onboarding is amazing and easy. You can upload an excel file to Tipalti which will automatically add these vendors which will then automatically sync to NetSuite.
  • Same goes for addign approvers. You can upload a mass file or approvers you want in your system and they will automatically add them to Tipalti for you. This is a great feature if you are a company that does a lot of acquisitions
  • Lastly, the vendor portal is a game changer. This has helped me receive way less email since vendors can make their own log in and check the status of their bill on their own

Usability

Alternatives Considered

AvidXchange and Sage Intacct

Other Software Used

NetSuite ERP

Tipalti Alternatives

Products similar to Tipalti that may also meet your needs.
View all Tipalti alternatives
BILL
CompareLearn more
AvidXchange
CompareLearn more
Payoneer
CompareLearn more
Stampli
CompareLearn more
Hyperwallet, a PayPal service
CompareLearn more