Thryv

Score8.7 out of 10

15 Reviews and Ratings

What is Thryv?

Thryv is an all-in-one small business marketing solution providing CRM, marketing automation, calendaring and appointment reminders, directory listings, and other features.

Categories & Use Cases

Media

Automated Campaigns to Nurture Leads/Clients

1 / 5

Landing pages
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
Category average: 5
Triggered drip sequences
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Category average: 5.1
Social sharing and campaigns
Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.
Category average: 7.2

Automated sales alerts and tasks
The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.
Category average: 6
Social profile integration
The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.
Category average: 3.6
Custom reports
Users can create custom reports.
Category average: 7.3

Cynthia Blackwell View profile

Chief Influencer in Professional Services at Cynthia Blackwell Consulting (1-10 employees employees)

Use Cases and Deployment Scope

This is my second business in which I engage Thryv! I absolutely love the fact that I have ONE dashboard and resource for providing proposals to prospects with the ability to pay directly through my e-commerce portal, market my expertise via my social media platforms and email campaigns, and the customer service is outstanding, unlike any other providers I have worked with in the past.

Pros

Website design, maintenance and support.
Proposals to Invoices and acceptance of payment.
Marketing and branding tools such as social media posting and scheduling as well as email newsletter campaigns.

Cons

Ability to post to personal social media platforms.

Return on Investment

A direct postive impact on my cash flow.
An increase in the ease of providing proposals and closing opportunities.
The marketing tools in one place has been a time and money saver.

Alternatives Considered

Hootsuite, GoDaddy and Asana

Other Software Used

StreamYard, Vimeo, Calendly

Dona Carlisle View profile

Owner / Virtual Assistant in Professional Services at VA On The Spot LLC (1-10 employees employees)

Use Cases and Deployment Scope

I live in Thryv every day! I use it to keep track of my clients, prospects, and connections. I go through Thryv to post to my social media, create invoices for clients who are on contract, send out notices, take payment, and schedule appointments. I keep my notes on individuals in their folders and communicate with them through Thryv so I have a running history. If you want to be able to Brand your emails through Thryv forget it unless you buy one of the more expensive packages. They don't think their "Premium", their title not mine, customers are good enough for that needed option.

Pros

Customer service is FANTASTIC!
Put regularly used and needed tasks under one umbrella.
Makes it easy to schedule and post to Social Media

Cons

Saving emails from Gmail to Thryv when a client doesn't email thru the Thryv link doesn't work all the time causing you to have to physically copy the email and put it in notes.
Emails sent through Thryv do not show up in the sent folder of gmail, for historic say.
You can't forward an email sent through Thryv.
The task reminder system doesn't work for me. I need to be able to have one place to go, to see the list of tasks for that day. Thryv doesn't have that, or I haven't found that yet. I started using TaskBoard so I could get and hit all my tasks at one time.
The scheduling tool needs some work too. I have had issues with it when people from other time zones make appointments.
Presently they offer "texting" through Thryv BUT you have to have a landline that accepts texts. Who has a landline these days? I transferred my business line (a landline) to a mobile phone so I can no longer text through Thryv and have record of it in my clients' folders. Therefore, I no longer have that historic information in their account. Seems backwards!
They claim to be for small businesses but some key features are not offered to the Premium member. One particular that I actually was one who asked for, was only offered to the higher paying customers. Something that should have been for everyone from the beginning, being able to add your logo, picture, etc. to your email signature. You can even do that in gmail! BUT NOT IN THRYV, unless you pay more! If you want to be able to individualize your signature with your logo you better subscribe to the larger packages, or go with another service!

Return on Investment

The ease for my clients to purchase packages/time is GREAT and the service charge is less than I was paying before.
Thryv has made it easier for my clients to share documents with me in a safe manner.
Overall the scheduler has saved me time and money. And it automates my calendar for easier management.

Alternatives Considered

HubSpot Business Card Scanner, HubSpot CRM and monday.com

Other Software Used

Google Tasks, WordPress, Google Analytics, Canva

Jerry Laird View profile

CPA in Finance and Accounting at Laird & Associates, PC (1-10 employees employees)

Use Cases and Deployment Scope

We use Thryv for several business and marketing functions to include: Client Scheduling Client Portals to include Send/Receive Messages Exchange Documents Online Reputation Management Social Media posting/interaction Business Website

Pros

Social Media Posting
Website Hosting
Client Scheduling
Secure Client Portals

Cons

Family Connections (Husband, Wife/Spouse, Children)
Project Management

Return on Investment

Increased Social Media Presence has kept us in touch with clients
I believe our overall package has resulted in increased web traffic. More clients are finding us through social media and web searches than any other year before.

Lisa Newman View profile

Owner in Sales at Printwise Promotions (1-10 employees employees)

Use Cases and Deployment Scope

I use it for marketing my website and my social media and email blasts. It allows me to have all my information in one space. It also allows me to gather all the information that Thrryv collects to re-target potential and existing customers. It also sends out amazing automated posts for me 12 times a month. There are so many other features I am still learning. The customer service is simple and quick and always available.

Pros

Allows me to send unlimited socail media posts and emails.
Allows me to collect information on customer.
Allows me to have all my customers info in one safe place.
Creates posts for my social media 12 times a month.
Keeps my webite up to date and helps me with updates.
Has the most amazing customer service via chat and phone.

Cons

Offer an automated rewards program for my customer based on their spending and their referrals.
Since I use Shopify and they host me it would be nice to get a financial break for not using that part of the package.
Maybe providing apps.

Return on Investment

I have learned so much which is worth a lot of money in my mind as knowledge is power.
I have really worked on my customer reviews which should ultimately make me money.
I have not made more money as of yet but I feel with Thryv the wheels are turning and it will happen.