TrustRadius Insights for Thryv are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Fantastic Customer Support: Users have consistently praised Thryv for its exceptional customer support. They have experienced positive interactions with the support team, indicating that Thryv is dedicated to providing helpful assistance to its users.
Streamlined Business Operations: Many reviewers appreciate how Thryv consolidates various tasks in one platform. This convenience allows users to efficiently schedule and post on social media, design and maintain websites, as well as manage proposals, invoices, and payments. Thryv's comprehensive solution streamlines different aspects of business operations.
Effective Marketing Tools: Reviewers find Thryv's marketing and branding tools highly beneficial. With features like social media posting and scheduling, along with email newsletter campaigns, Thryv offers effective tools for enhancing online presence and engaging with customers.
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Thryv Reviews
4 Reviews
Professional, Scientific, and Technical ServicesAccounting2Management Consulting1Marketing & Advertising1
We use Thryv for several business and marketing functions to include: Client Scheduling Client Portals to include Send/Receive Messages Exchange Documents Online Reputation Management Social Media posting/interaction Business Website
Pros
Social Media Posting
Website Hosting
Client Scheduling
Secure Client Portals
Cons
Family Connections (Husband, Wife/Spouse, Children)
Project Management
Likelihood to Recommend
Before Thryv, we had several vendors to handle different aspects of our business. We have a vendor for appointments/scheduling, we have another vendor for our website, and we had another vendor for a secure portal. We started looking at Thryv for its social media capabilities. When we learned about the other offerings, it was a positive change to centralize all of this in one place.
I live in Thryv every day! I use it to keep track of my clients, prospects, and connections. I go through Thryv to post to my social media, create invoices for clients who are on contract, send out notices, take payment, and schedule appointments. I keep my notes on individuals in their folders and communicate with them through Thryv so I have a running history. If you want to be able to Brand your emails through Thryv forget it unless you buy one of the more expensive packages. They don't think their "Premium", their title not mine, customers are good enough for that needed option.
Pros
Customer service is FANTASTIC!
Put regularly used and needed tasks under one umbrella.
Makes it easy to schedule and post to Social Media
Cons
Saving emails from Gmail to Thryv when a client doesn't email thru the Thryv link doesn't work all the time causing you to have to physically copy the email and put it in notes.
Emails sent through Thryv do not show up in the sent folder of gmail, for historic say.
You can't forward an email sent through Thryv.
The task reminder system doesn't work for me. I need to be able to have one place to go, to see the list of tasks for that day. Thryv doesn't have that, or I haven't found that yet. I started using TaskBoard so I could get and hit all my tasks at one time.
The scheduling tool needs some work too. I have had issues with it when people from other time zones make appointments.
Presently they offer "texting" through Thryv BUT you have to have a landline that accepts texts. Who has a landline these days? I transferred my business line (a landline) to a mobile phone so I can no longer text through Thryv and have record of it in my clients' folders. Therefore, I no longer have that historic information in their account. Seems backwards!
They claim to be for small businesses but some key features are not offered to the Premium member. One particular that I actually was one who asked for, was only offered to the higher paying customers. Something that should have been for everyone from the beginning, being able to add your logo, picture, etc. to your email signature. You can even do that in gmail! BUT NOT IN THRYV, unless you pay more! If you want to be able to individualize your signature with your logo you better subscribe to the larger packages, or go with another service!
Likelihood to Recommend
Thryv is not for everyone! It all depends on the needs of the individual's business. If they are wanting to scale back on the number of tools they have to use and pay for, to accomplish their business needs and those tools include a scheduler, Social Media planning/posting tool, an email marketing tool, etc. then Thryv could be for them! If they are looking for a tool to automate some of the communications with their clients, Thryv could be a fit there, too! BUT if they are a small business, solopreneur, and need to start with the entry package BEWARE! The Premium package doesn't have the basic things that the more expensive packages do. One is a customized email signature so you can have you logo, picture, etc. in your email signature. This wasn't offered at all a year ago. I asked for it to be added. Evidently others did too because this week I got an email that they had added it BUT NOT for the Premium Package. Something that is basic that EVERYONE should have access to BUT you have to pay more! It didn't make me feel like a valued customer that's for sure.
Thryv helps manage my business website and social media pages. Before Thryv I only owned the domain for my website but didn't have time to do anything with it so they were able to take control and build it from scratch for me. Also, before Thryv, I was struggling to post once a week on Facebook, whereas with the help of Thryv I am able to post daily on 5 different social media sites, including Facebook and 4 others.
Pros
CRM made easy.
Post plans for social media sites are easy to use.
Website development/management.
Low fees associated with taking payments from clients/customers.
Cons
I await the day that Thryv can integrate with Xero.
Google Messages integration would be handy.
There have been less than a handful of days where the site crashes and I have to reload it several times to get it to work properly.
Likelihood to Recommend
Thryv is well suited to those that want their CRM, invoicing/taking payments, website management, social media management, etcetera in one place. It is not suited for someone who wants to have different companies handling different aspects of marketing and customer relations.
It is being used by my department, primarily by me, as a way to edit our website, send announcements, take payments and donations, and schedule social media posts.
Pros
Website design
Mailing list subscribers
Cons
Price is high.
It takes a while to get any customer service assistance.
Likelihood to Recommend
Any social media marketing job, website development, email campaigns, or training schedule. It is less appropriate to be used for the day of use.
VU
Verified User
Employee in Social Media (Marketing & Advertising company, 11-50 employees)
