Text In Church Allows Relational Customer Communication
Pros
- Allows 2-way conversations
- Allows customers to ask questions
- Gives us the option to follow up relationally
- Lets us reach out over text, which gets better response rate than email
Cons
- Occasionally can't find features in the interface
- Would love the option to allow people to opt-out of only one sequence
Most Important Features
- Ability to text back to a real phone number
- Fantastic customer support
- Easy user interface
Return on Investment
- Increase customer interaction
- Increase communication open rate
- Increase communication response rate
