TrustRadius: an HG Insights company

TeleMate

Score8.4 out of 10

7 Reviews and Ratings

Get a Demo

What is TeleMate?

TeleMate is a platform that enables users to see their entire UC&C environment in a single dashboard so they can proactively monitor, troubleshoot and analyze. TeleMate has provided vendor-agnostic full-stack UC&C visibility and monitoring for 35 years. They company states they have worked with multiple industries, vendors, and business environments to help customers overcome unique communication observability challenges.

Categories & Use Cases

Media

a dashboard displaying real-time analytics. As a universal platform Predictive UC Analytics provides real-time and historical visibility in on-premise and cloud communication services.
the dashboard where TeleMate provides cradle-to-grave visibility speeding time to resolution.
the engineering level detail available with TeleMate.
an example of TeleMate's flexible display options.
SNMP Monitoring, including SNMP monitoring of all systems, devices, traffic and applications in the enterprise IT infrastructure.
Event Logs. TeleMate collects and correlates Event Management Syslog streams quickly identifying internal system issues effecting communication activity.
TeleMate's visibility into cloud services, including Microsoft Teams, Cisco Teams and WebEx, Zoom, Ring Central, and others.
an example customizable dashboards. These come out of the box with automated reports, alerts, and notifications.

1 / 8

Reviews

What users are saying about TeleMate.
View all reviews

TeleMate Predictive UC Analytics: Honest Review from a Daily User

Manuel HernandezView profile
Telecom Specialist II in Information Technology at NCH Corporation (5001-10,000 employees employees)

Pros

  • Assurance provides excellent live data and in a very easy to read format.
  • A great multi-report catalog that can be easily setup/scheduled.
  • A very in depth SIP call ladder analysis for VoIP engineers.

Cons

  • I would love to see a search filed for the TeleMate Predictive UC Analytics application reports and report templates.
  • The TeleMate Predictive UC Analytics application could benefit from darker themes.

Most Important Features

  • Our custom report that breaks down the call costs by cost center.
  • The hundreds of scheduled reports that report back to our companies.
  • The SIP troubleshooting tools that are indispensable on this day and age.

Return on Investment

  • We have saved countless man hours of running daily, weekly, and monthly reports.
  • Saved hundreds of man hours gathering report data to submit expenses to Oracle.
  • Currently also saving time now using the VoIP troubleshooting tools to fix routing and configuration issues.

One of the best companies I've worked with

Debbie Burnett
Telephone Administration at CITY OF EDMOND (501-1000 employees employees)

Pros

  • The technicians that deal with training, service, and upgrades are knowledgeable and very helpful. Quickly identify problems and fix them.
  • Sales team is great to work with and they reply to emails quickly.
  • The product itself is very helpful and provides useful information.

Cons

  • More descriptions of the filters and how they are used.

Most Important Features

  • Quick search
  • Report scheduling

Return on Investment

  • Information collected is used to justify staffing needs
  • When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller

Other Software Used

Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center, VPI EMPOWER

Excellent Product Feature offering and Support

Verified User
Engineer in Information Technology (10,001+ employees employees)

Pros

  • The support we get from the team is excellent. They are always improving and if there is something we need they jump right on it and try to find a solution for us.
  • They are always improving on the product and if they see there is an issue before we do they contact us.
  • The product is easy to use, very user friendly interface.
  • Many features in the product that we have not even begun to touch on.

Cons

  • One of the features we have been after and they have worked on are Cisco Expressway logs. Being able to collect and analyze those and providing some sort of reporting on those. Their team has been working on this and pretty sure they are close to having something for us soon.
  • Some restrictions on the reporting when it comes to number of fields that we can collect data on. Currently it is just 15.

Most Important Features

  • CDR captures
  • Large amount of prebuilt reports
  • Report customization flexibility
  • Excellent from support to our needs
  • Constant evolution of their product
  • Ability to help us troubleshoot issues with calls and users

Return on Investment

  • Has helped us to improve our ability to troubleshoot Voice environment in one system
  • allowing us to have view of many of our devices in one system

Other Software Used

Cisco Unified Communications Manager (Call Manager), Cisco Unified Border Element (CUBE), Cisco Unified Contact Center

Related Products

Products similar to TeleMate that may also meet your needs.
All comparisons
PRTG Network Monitor
CompareLearn more
SolarWinds Network Performance Monitor (NPM)
CompareLearn more
IBM Netcool Operations Insights
CompareLearn more
Integrated Research Prognosis
CompareLearn more