IBM Netcool Operations Insights vs. TeleMate

TeleMate Predictive UC Analytics shines with reports that can be set up to run daily, weekly, or monthly and offer an excellent point of view for the data and visually pleasing graphs. Critical day-to-day live data can easily be shared with web link(s) to users that do not have access to run or create their own reports. I would say Predictive UC Analytics application is probably not suitable for smaller organization where the deployment-implementation costs might not offer the best ROI for them.

• The support we get from the team is excellent. They are always improving and if there is something we need they jump right on it and try to find a solution for us.
• They are always improving on the product and if they see there is an issue before we do they contact us.
• The product is easy to use, very user friendly interface.
• Many features in the product that we have not even begun to touch on.

• I would love to see a search filed for the TeleMate Predictive UC Analytics application reports and report templates.
• The TeleMate Predictive UC Analytics application could benefit from darker themes.

We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more

• Information collected is used to justify staffing needs
• When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller