TrustRadius

IBM Netcool Operations Insights vs. TeleMate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM Netcool Operations Insights
Score 7.1 out of 10
N/A
The Netcool Operations Insight core offering that is provided on IBM Cloud Private. Operations Management leverages real-time alarm and alert analytics, combined with broader historic data analytics.N/A
TeleMate
Score 8.4 out of 10
Enterprise companies (1,001+ employees)
TeleMate is a platform that enables users to see their entire UC&C environment in a single dashboard so they can proactively monitor, troubleshoot and analyze. TeleMate has provided vendor-agnostic full-stack UC&C visibility and monitoring for 35 years. They company states they have worked with multiple industries, vendors, and business environments to help customers overcome unique communication observability challenges.N/A
Pricing
IBM Netcool Operations InsightsTeleMate
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IBM Netcool Operations InsightsTeleMate
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
IBM Netcool Operations InsightsTeleMate
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IBM Netcool Operations InsightsTeleMate
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Enterprises
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User Ratings
IBM Netcool Operations InsightsTeleMate
Likelihood to Recommend
-
(0 ratings)
8.3
(3 ratings)
User Testimonials
IBM Netcool Operations InsightsTeleMate
Likelihood to Recommend
IBM
No answers on this topic
TeleMate, LLC.
We have been using TeleMate Predictive UC Analytics to help us troubleshooting issues with devices as it picks up not just CDR but other events that occur in the CUCM devices. They are currently making headway in capturing data from our Expressway Servers as we have several users working from home. This is an area in which not many tools out there to provide information we need as the expressways are a bit complex especially when being used in MRA. However, TeleMate Predictive UC Analytics is on track to be one of the first ones to get there. There is still a lot that Telemate has to offer however we are still in the process of getting all that set up on our side
Verified User
Anonymous
Read full review
Pros
IBM
No answers on this topic
TeleMate, LLC.
  • Assurance provides excellent live data and in a very easy to read format.
  • A great multi-report catalog that can be easily setup/scheduled.
  • A very in depth SIP call ladder analysis for VoIP engineers.
Manuel Hernandez | TrustRadius Reviewer
Manuel Hernandez
Telecom Specialist II
Read full review
Cons
IBM
No answers on this topic
TeleMate, LLC.
  • More descriptions of the filters and how they are used.
DB
Debbie Burnett
Telephone Administration
Read full review
Alternatives Considered
IBM
No answers on this topic
TeleMate, LLC.
We evaluated several other systems and went with TeleMate Predictive UC Analytics as they had a broader range of tools. We started looking for a CDR product and found that they provided those needs and had much more
Verified User
Anonymous
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Return on Investment
IBM
No answers on this topic
TeleMate, LLC.
  • Information collected is used to justify staffing needs
  • When used along with other technology, such as logging recorder, TeleMate Predictive UC Analytics helps determine accurately what happened with a caller
DB
Debbie Burnett
Telephone Administration
Read full review
ScreenShots

TeleMate Screenshots

Screenshot of a dashboard displaying real-time analytics. As a universal platform Predictive UC Analytics provides real-time and historical visibility in on-premise and cloud communication services.Screenshot of the dashboard where TeleMate provides cradle-to-grave visibility speeding time to resolution.Screenshot of the engineering level detail available with TeleMate.Screenshot of an example of TeleMate's flexible display options.Screenshot of SNMP Monitoring, including SNMP monitoring of all systems, devices, traffic and applications in the enterprise IT infrastructure.Screenshot of Event Logs. TeleMate collects and correlates Event Management Syslog streams quickly identifying internal system issues effecting communication activity.