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TeamViewer Information Reviews & Insights

Score8.5 out of 10

2,591 Reviews and Ratings

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Who Buys & Uses TeamViewer

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Insights from TeamViewer Reviewers

Based on 9 verified reviews published in the last 18 months

Overview

Synthesised from 9 reviews | Last Published May 26, 2026

TeamViewer is widely utilized by Information industry professionals to ensure operational continuity and facilitate client service within distributed work environments. In TrustRadius reviews, it is primarily adopted by IT support teams and hybrid-working professionals to manage and troubleshoot systems remotely, including client infrastructure and development environments. Its core strengths lie in robust remote access and control, with 5 of 9 reviewers highlighting its effectiveness in facilitating remote troubleshooting and client training, crucial for supporting diverse client setups and distributed IT infrastructure. Reviewers also note its ease of use and streamlined license management for customer accounts.

Beyond its core remote capabilities, TeamViewer also contributes to collaborative work and project coordination for Information teams. However, some reviewers express concerns regarding its pricing structure, with 22% indicating it may not align with the budget constraints of smaller information service providers. There is also a desire for more integrated communication functionalities to enhance real-time interaction. Overall, reviewers find TeamViewer to be a critical tool for enabling remote productivity and sustaining project momentum within the Information sector.

Pros

  • Robust remote access and control for diverse client environments.
  • Efficient remote troubleshooting and client training capabilities.
  • Streamlined IT support for internal and external clients.
  • Secure remote access for professionals in hybrid work models.
  • Facilitates large and secure file transfers for data-intensive workflows.

Cons

  • Pricing structure may not align with budget constraints of smaller information service providers.
  • Limited integrated communication functionalities for real-time support and interaction.
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TeamViewer Reviews

99 Reviews
InformationComputer Software53Computer Networking7Internet7Telecommunications18Broadcast Media3Publishing1Information Services3Computer Games1Media Production3Animation1Writing & Editing2

Videos

Best remote access tool in the market.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

TeamViewer is one of the essential tools we use in our project for remotely controlling our clients' systems to install or update software. It is very critical to take control of other systems remotely. TeamViewer security controls provide confidence to our clients as well as those to whom we provide our services.

Pros

  • Easy access.
  • Control environment.
  • Security controls.

Cons

  • Latency can be optimised.
  • Security controls sometimes go over the top and feel too much.
  • Cursor moments overlap.

Likelihood to Recommend

TeamViewer is an industry standard, widely used remote access tool with excellent security controls. It eases our work instead of explaining how to do the installation. We can install using TeamViewer. Following the evolution of remote work culture, TeamViewer has become an essential tool for all installations, both in the current market and beyond.
VU
Verified User
Engineer in Research & Development (Computer Software company, 5001-10,000 employees)
Vetted Review
TeamViewer
6 years of experience

IT issues solved remotely - in just few minutes

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I have used TeamViewer to fix my IT related issues where admin access is required and if you want to install any software you need IT admin expert for that. We can share password that can further to share with IT guy and they can take control of our system. Hence can help us in installation.

Pros

  • easy remote access - with TeamViewer IT admin can log in without anyone being present at remote machine.
  • Real time IT help globally and issues are getting fixed in few minutes.
  • Most awesome feature is smooth drag and drop of files.

Cons

  • TeamViewer need stable internet connections while working remotely i felt sometime problem where screen got stuck or had to share my session again.
  • The user interface needs massive improvement - someone who is in need will get confused about what to do next.
  • For mobile applications, I feel limitations don't allow for much smooth

Likelihood to Recommend

Let's first discuss where i feel its best suited
IT helpdesk- troubleshooting employee laptop issues.
Scenario where TeamViewer is less appropriate
In case of poor internet connection TeamViewer will not work properly. This problem has more occurance where you are in longer call.
For mobile applications it doesnt work well need lot of improvement.
VU
Verified User
Consultant in Information Technology (Computer Software company, 1001-5000 employees)
Vetted Review
TeamViewer
4 years of experience

Best tool for remote accessing the system in present remote world

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Teamviewer is used to access remote systems for supporting customers and other internal teams for resolving the issues. It helps to resolve the issues by taking control over the required system from any where in the world. Instead of guiding the users with a hectic process it is easy to do by expert by taking control.

Pros

  • Remote access the target system
  • Authorization via user name and password
  • Latency is low compared to other system

Cons

  • A messaging window is help between the two parties
  • Two factor authectation can be added for additional security
  • Clumcyness in mouse moments when two mouses move simultaneously

Likelihood to Recommend

TeamViewer is very useful when a adimistrator is accessinvg the remote system for installing a heavy software or patch. It is a heavy work to end users to understand the complete process and do things by him self. However, with TeamViewer remote it can be done in a shorter span of time by expert.
VU
Verified User
Team Lead in Information Technology (Information Services company, 1001-5000 employees)
Vetted Review
TeamViewer
3 years of experience

A must have Software Extremely well Remote collaborator TeamViewer

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

The most important use case of using TeamViewer is that its used as a remote access and support solution to enhance productivity, streamline IT support, and enable secure collaboration across all our locations it has also shown some really good features in support to improve Productivity and efficiency such as Remote Workforce which helps employees of our Organization working from home or remote offices need IT assistance without physical access as well as TeamViewer allows IT teams to remotely troubleshoot issues, install software, or configure systems. we have been using it since 2020 and no issues reported so far with it and it does what it promises.

Pros

  • Remote access support
  • Instant connections for a detailed and fast resolutions
  • Secure External Collaboration

Cons

  • Unattended access
  • latency
  • Bugs, glitches

Likelihood to Recommend

The thing is that the Team viewer is a gamechanger when it comes to High-Security Enterprise Environments as it provides a high secured platform and as well as TeamViewer offers robust encryption, its history of vulnerabilities (e.g., CVE-2020-13699) and phishing risks make it less ideal for highly regulated industries like defense or banking, where stricter alternatives (e.g., VPNs or zero-trust solutions) may be preferred . Secondly the pricing is again a gamechanger as its always user friendly no matter what the use case is they always have something great to offer. been using it since 2020 and we feel that they are one of the best in this segment .
DK
Devendra Kumar
SOFTWARE TESTING MANAGER in Information Technology at Adobe (Computer Software, 10,001+ employees)
Vetted Review
TeamViewer
7 years of experience
View profile

Best tool to take remote access of a system

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use TeamViewer in my organisation to connect with my colleagues and my juniors. Before i used to go physically which waste unnecessary time and energy but now I only use TeamViewer for any kind of help from my colleagues or from my seniors. Its helps me most when i was working from home this was the only application i used to took help from my seniors by giving control of my system.

Pros

  • Very Easy to use interface and quick connection
  • Can transfer large file with very high speed
  • low latency and works very smoothly

Cons

  • Its very heavy application and consume high CPU power.
  • Pricing is little bit higher
  • Facing issue when internet speed is low

Likelihood to Recommend

TeamViewer best suited to take remote control of a system, like many time my juniors message me for help I just connect with them using the TeamViewer and simply took the remote control of their system to resolve the issue in their system also during the issue fixing i always explain them what to do and how to do.
PB
Pintu Barman
Web Developer in Information Technology at Onlightenmedia (Computer Software, 11-50 employees)
Vetted Review
TeamViewer
1 year of experience
View profile

TeamViewer- meeting and remote control tool

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

As we are in hybrid space where we require to connect over remotely as well as setting up remote desktop connection.Being as an it consultancy we require to connect over the remote connection to check code as well as fix the code as well.Moreover we require to connect over meeting as well so for both are present in one app gives me benefit to take control as well as do the meetings as well

Pros

  • Connecting remotely through TeamViewer id
  • Do meeting with it as we need to connect and do sync
  • It helps me to interact with team as well

Cons

  • Chat feature I think this will add in it becomes all in one platform to interact with team
  • Moreover nothing everything is fine
  • Just ai addition to take the notes of meeting

Likelihood to Recommend

As I have used to do team syncing transfer data taking remote connection to take access of team member laptop whenever required as well as connect over meeting via meeting link.moreover they have less feature in meeting section they can increase as well in it otherwise everything is fine and best platform as well as easy to use and setup it as well
CK
Chirag Khanduja
QA Engineer in Quality Assurance at Squareboat (Computer Software, 51-200 employees)
Vetted Review
TeamViewer
1 year of experience
Verified on LinkedIn

Provides amazing platform for remote control and troubleshooting.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Using TeamViewer, we are able to do multiple tasks with one platform. Installing or uninstalling software with admin rights is too easy with this software. During work-from-home days, it is very difficult to manage things like application installation with admin rights. Using this, we are able to do our work more easily via remote desktop, and it helps us manage system utilities.

Pros

  • Easy to use and handle.
  • Remote control to help troubleshooting.
  • Manage team collaboration.

Cons

  • Sometimes I faced slowness issue.
  • Everything is good.
  • Nothing negative fulfilling our all the requirements.

Likelihood to Recommend

It is a well-organized tool for managing systems utility with remote control. It also provides better setup as compared to other software. Using this, we are able to troubleshoot issues, manage application security easily, and customize things as per business requirements.
VU
Verified User
Project Manager in Information Technology (Computer Software company, 201-500 employees)
Vetted Review
TeamViewer
3 years of experience

An in-depth look into a remote management tool

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use TeamViewer as a way of accessing remote computers of our customers. TeamViewer offers a quick and easy ability to control and manage a remote computer and solve issues without the need of delegating instructions to the person with potential issues. Connections are fast and secure and the application is available on all major platforms.

Pros

  • Quick connections to remote computers or servers
  • Intuitive user interface
  • Supports a lot of platforms

Cons

  • The application is prone to crashes
  • Unhelpful error messages
  • Documentation could be better
  • Pricing could be better

Likelihood to Recommend

TeamViewer is well suited for businesses which have regular contact with its clients or customers. Troubleshooting has never been easier and the need to talk on the phone has been eliminated with TeamViewer's secure connection and painless remote setup. TeamViewer is not suitable for businesses without regular contact with clients.
VU
Verified User
Engineer in Engineering (Computer Software company, 201-500 employees)
Vetted Review
TeamViewer
3 years of experience

Quick Assistance, Quick File Transfer make Customers Happy!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use TeamViewer to log into our customers' desktop computers to troubleshoot problems with our software and to activate additional licenses for users. We also use it to download and/or upload documents or system updates. We are able to have multiple techs logging in simultaneously to assist the customer.

Pros

  • It makes it simple to upgrade license counts for our customers. The License Key is a 26-digit number and it's much easier to do ourselves than read the number and walk a customer through it.
  • It makes it easy to share files with a user with a quick upload.
  • It allows multiple people to log into the same session with extra assistance is required.

Cons

  • The only issues I have ever come across is when I try to log into a customer's computer and I receive a pop up that my version is a newer version and it does not allow a connection.

Likelihood to Recommend

My company has used TeamViewer for over 15 years and it has been tried and true. It was originally adopted by the customer support team and sales team and it has been a true benefit to the company for quick customer assistance. We no longer have to talk a customer through troubleshooting.
VU
Verified User
Administrator in Finance and Accounting (Computer Software company, 51-200 employees)
Vetted Review
TeamViewer
22 years of experience

Very happy with TeamViewer use every day

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I am an everyday user who needs to access any of several dozen machines at different clients for OS or app configuration, end-user support via screensharing, and file transfers. This allows for faster response times to fix problems, install new apps, and provide support. As a software developer, I also use it to access machines for testing software I write that I cannot test on my development machine.

Pros

  • File transfer
  • Screensharing with an end-user
  • Recording mouse and keyboard movements for later use in app troubleshooting

Cons

  • Stop nagging me to improve security every time i access a report machine
  • Make ALL features available in the "old" interface with equivalent functions in the "new" interface. Examples: full display of machine notes, editability of machine notes
  • Offer file compression on recorded sessions

Likelihood to Recommend

Remote unattended access works as expected with only minor complaints.
JD
John Demar
President and Principal Consultant in Information Technology at Demtron, Inc. (Computer Software, 1-10 employees)
Vetted Review
TeamViewer
10 years of experience
View profile

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